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  1. #1
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    Pingdom vs. Hyperspin

    Which of these two do you think is more reliable? We have been using hyperspin for the last two years, but right now are looking to switch to pingdom due to their pricing. They offer 1 minute monitoring at only $0.5/month, compared to $12/month with hyperspin. I have been testing pingdom over the last two weeks, and they seem to be quite reliable.

    Any thoughts?
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  2. #2
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    We had been using Hyperspin but then one day our client suggested we try Pingdom out, and now we would never go back. Pingdom is nice and easy to use and affordable.

  3. #3
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    Where's the 1 minute for 50 cents a month on pingdom's website?
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  4. #4
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    I have used Pingdom myself with very positive results, so I would have to recommend them.

  5. #5
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    we use pingdom now for almost 6 months if I am correct, always accurated and the best monitoring service I had already work with, the support is also always good! strongly recommended.
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  6. #6
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    I love Hyperspin management feature. Compare to Hyperspin, pingdom's management feature is so lacking. For example, with Hyperspin, you can schedule a maintenance windows (no need to turn off monitoring for each of your montiors), group each monitors per physical server (making it easier to manage), arrange the order of how you list your monitors.

    but it's hard for me to justify any of these features given the twenty four fold price difference. Not to mention, I am sure pingdom will introduce some improvements as well.

    @Jacob: yes, it's on their website.
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  7. #7
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    Quote Originally Posted by FHDave View Post
    I love Hyperspin management feature. Compare to Hyperspin, pingdom's management feature is so lacking. For example, with Hyperspin, you can schedule a maintenance windows (no need to turn off monitoring for each of your montiors), group each monitors per physical server (making it easier to manage), arrange the order of how you list your monitors.

    but it's hard for me to justify any of these features given the twenty four fold price difference. Not to mention, I am sure pingdom will introduce some improvements as well.

    @Jacob: yes, it's on their website.
    Dave can you link me where you see that? I think I might be blind, lol
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  8. #8
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    Quote Originally Posted by Jacob Wall View Post
    Dave can you link me where you see that? I think I might be blind, lol
    Search harder .... and you may end up here: http://pingdom.com/services/extraservices/
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  9. #9
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    Quote Originally Posted by FHDave View Post
    Search harder .... and you may end up here: http://pingdom.com/services/extraservices/
    I saw that page, I thought you were referencing like a plan they had that was 50 cents. Sometimes pingdom does crazy sales, you never know. Hehe
    Jacob Wall - GetCloak.com

  10. #10
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    Quote Originally Posted by Jacob Wall View Post
    I saw that page, I thought you were referencing like a plan they had that was 50 cents. Sometimes pingdom does crazy sales, you never know. Hehe
    /me speechless ...
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  11. #11
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    I've been using Pingdom for over a year and its been flawless, not a single false positive and its provides good information (traceroutes, web page contents, etc) when a monitored site or server goes down.

  12. #12
    Pingdom rocks. Their monitoring is excellent, its detects the smallest cut on and never received a false positive. Using it for months and very happy with it. Its worth every penny.

  13. #13
    We use Panopta (www.panopta.com) - everything we could ever want out of a monitoring service. The notification heirachy is especially useful

  14. #14
    We use Pingdom just as backup to monitor our monitoring servers. Yes
    We monitor the servers that need to monitor other services. If we would use Pingdom for each service we would go broke. You cant beat the servers they have deployed worldwide in each city. Very amazing when DNS problems happen.

  15. #15
    I used to use Hyperspin, but the cost for them was pretty high for what they were providing. Pingdom is far cheaper, and while I do miss the ability to schedule windows, the price is worth it. Pingdom looks good too.
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  16. #16
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    I'll give the nod to Pingdom. The depth of their reports is superior to Hyperspin and I've noticed that they have caught a short outage or two that Hyperspin missed.

    Dave

  17. #17
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    Pingdom works great, and the price is super fair. Used them ~6 months so far to monitor a number of hosting accounts, and had used them back in 2007 I think when I got one of their free account for a year deals. No complaints back then.

    Can't compare them to hyperspin as I haven't used them.

  18. #18
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    Used Pingdom for nearly a year with a few servers and have absolutely no complaints other than the admin panel was a tad sluggish.

  19. #19
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    Quote Originally Posted by db09 View Post
    I'll give the nod to Pingdom. The depth of their reports is superior to Hyperspin
    very true ...

    and I've noticed that they have caught a short outage or two that Hyperspin missed.
    Just to be fair ... is that for the same monitoring interval?
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  20. #20
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    You can take a look at Panopta too. I signed up a trial account, and adviced them some features. All are completed. I will use Panopta for the new checking, and move all to them after my contract with Pingdom is finished.

    Saying about the cost, Panopta and Pingdom is the same. Beside it, I love the warning structure of Panopta: you can choose to generate an email to support first, then SMS. With Pingdom, you will need to setup 2 checks, and it will double the cost.

  21. #21
    pingdom is good

  22. #22
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    Quote Originally Posted by FHDave View Post
    Which of these two do you think is more reliable? We have been using hyperspin for the last two years, but right now are looking to switch to pingdom due to their pricing. They offer 1 minute monitoring at only $0.5/month, compared to $12/month with hyperspin. I have been testing pingdom over the last two weeks, and they seem to be quite reliable.

    Any thoughts?
    I tried pingdom a year or so ago, got too many false positives, not sure if that has been improved now though. I decided to still use Hyperspin, I suggest you to take a look to Panopta too.
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  23. #23
    Quote Originally Posted by gate2vn View Post
    You can take a look at Panopta too. I signed up a trial account, and adviced them some features. All are completed. I will use Panopta for the new checking, and move all to them after my contract with Pingdom is finished.

    Saying about the cost, Panopta and Pingdom is the same. Beside it, I love the warning structure of Panopta: you can choose to generate an email to support first, then SMS. With Pingdom, you will need to setup 2 checks, and it will double the cost.
    Not forgetting they now provide telephone call notifications, which I think is an absolutely fantastic addition if you have a habit of sleeping through SMS messages

  24. #24
    I think pingdom would be better. Besides hypersin could be another good option.

  25. #25
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    We prefer hyperspin, they have a very stable system.

  26. #26
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    Nagios. But pingdom otherwise, if I had to.
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  27. #27
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    We use nagios to check all of our services on all of our servers, but for main outages, we use panopta and pingdom as a backup. (got a great deal on pingdom so had to try it out).

    The last week, we did get some false positives on one of our servers where panopta would tell us it was down when it wasn't, but otherwise, we're very happy with panopta's service and pricing structure.
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  28. #28
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    Quote Originally Posted by powerMonster-Scott View Post
    We use nagios to check all of our services on all of our servers, but for main outages, we use panopta and pingdom as a backup. (got a great deal on pingdom so had to try it out).

    The last week, we did get some false positives on one of our servers where panopta would tell us it was down when it wasn't, but otherwise, we're very happy with panopta's service and pricing structure.
    Scott, can you PM me details or email them to [email protected] so we can investigate? Our outage confirmation algorithms make false positives extremely rare, so I'd like to see what happened in this case.

  29. #29
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    I've sent you an email at your support address. Thanks!
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  30. #30
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    i am switching to pingdom lol

    since it seems to be so great

  31. #31
    We are using nagios since two years and we are satisfied with its features. Its too open source.
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  32. #32
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    Its too open source.
    Can something be too open source?

  33. #33
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    I've been with Pingdom since Feb/2007.

    Service has been exceptional. No false notifications.

    Initially their control panel was a little on the slow side but it looks like they've optimized it quite well, and it's been much more responsive.

    I'll definitely be renewing again in Feb/2010!

  34. #34
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    OK folks. I talked to ChoonKeng. He is very understanding and accommodating. I received a very generous counter offer. Thus, I have decided to stay with Hyperspin for the time being. Besides, I still believe that Hyperspin has a much stronger backend (see below).

    During my email correspondences with ChoonKeng he listed some highlights/advantages of Hyperspin over pingdom. I would have to agree to him. Here they are:

    1. Maintenance Scheduling - You can schedule maintenance windows to stop monitoring, which saves you message fees and avoids showing outages in your public report.
    2. Performance Report - We show breakdown of response times into DNS, Connect, Request, Processing and Download times (see attached). You can easily see the cause(s) of performance issues, and identify way(s) to optimize performance. In ping tests, we show both RTT and packet loss, whereas Pingdom only show RTT. Attached shows your network performance graph. You can see that RTT is rather constant, but packet loss can fluctuate. You simply cannot tell how your network performs if there is no packet loss information.
    3. Monitoring Profile - While many providers tell you how well their "false alarm elimination algorithm" work, we let you customize your own that works best for your environment. You can specify which locations to monitor from, timeout values, and the waiting time before rechecking from other locations. From our observations, Pingdom's algorithm is a little more sensitive than ours. It is good at detecting problems quickly, can report ultra short outages, but is prone to send false alarms (there is a post on this in the same thread). We set our "default" algorithm to be less sensitive which we think works best for our users. If you like receiving alerts on 1-min outages (most people don't), you can make our algorithm as sensitive as Pingdom's or even more sensitive. Conversely, for people who host servers offshore or want to tolerate brief outages, they can tune down the sensitivity to avoid annoying false alarms. With our service, you are at full control.
    4. DNS Resolution - Pingdom uses the standard resolver when checking websites. So, DNS names are cached. If you have a DNS problem, Pingdom may be the last one to know because they will likely have the name in cache due to regular monitoring. See http://www.webhostingtalk.com/showthread.php?t=889795 . In Hyperspin, we do NOT cache DNS at all, that is we perform a fresh DNS lookup on EACH check so that we can notify you on DNS outages with no delay.
    5. Dependency - If you monitor a core router and 100 servers behind the router, you can set all the servers to be dependent on the router. In the event of a network wide outage, you will only receive 1 down alert for the router. It saves you message fees, and the trouble to read through redundant alerts.
    6. Multi-language (31 languages!) and reseller capabilities.
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  35. #35
    Pingdom as Hyperspin is so overpriced.

  36. #36
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    Quote Originally Posted by inspiron View Post
    We are using nagios since two years and we are satisfied with its features. Its too open source.
    as much as we I open source, how can this even compare to professional monitoring services? First, you need to monitor your service from outside of your network. Second, you need to monitor your services from diverse geographical locations. Isn't these the case?
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  37. #37
    Quote Originally Posted by FHDave View Post
    as much as we I open source, how can this even compare to professional monitoring services? First, you need to monitor your service from outside of your network. Second, you need to monitor your services from diverse geographical locations. Isn't these the case?
    Wondering the same

  38. #38
    Hi
    i recommend pingdom.Very simple and cost effective.
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  39. #39
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    I've been testing Pingdom for around a month and they're absolutely awesome. The support is incredible, we were having trouble with their API and they pretty much coded what we needed for us.
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  40. #40
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    Even I am not comparing open source with Hyperspin, but can't you resolve those issues with VPS in multiple places, outside of your network? Don't need to have full dedicated servers, VPS should work fine, I believe

    Quote Originally Posted by FHDave View Post
    as much as we I open source, how can this even compare to professional monitoring services? First, you need to monitor your service from outside of your network. Second, you need to monitor your services from diverse geographical locations. Isn't these the case?

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