Results 1 to 11 of 11
  1. #1
    Join Date
    Mar 2005
    Location
    UK
    Posts
    17

    PSPs, UK: SagePay, ePDQ, others?

    Has anyone used SagePay or ePDQ? I used Protx once, but it was a few yrs ago now. Any opinions on these would be appreciated.

    Or ideas for alternative PSPs would be great, here's some background info re that:
    UK based, £3m turnover company.
    Payment journey ideally to stay within our domain, or appear so.
    Multi-currency (GBP, Euro, USD) and deferred payments needed.
    We don't want to host card data and so get into the full PCI DSS shebang...

    Cheers folks.

  2. #2
    Join Date
    Jun 2001
    Location
    London
    Posts
    672
    We use SagePay. Payments usually arrive promptly (a few times a day late but they ALWAYS communicate delays by email announcement), the cost is fair and their customer service is very good in my opinion - it's now 24/7, by phone, and you don't wait long.

    Best wishes,

    Jo
    Jo Stonehouse - Kualowww.kualo.com
    Shared Web Hosting, Reseller Hosting, Cloud VPS & Dedicated Servers
    UK: 0800 138 3235 ❘ USA: 1-800-995-8256

  3. #3
    Join Date
    Feb 2004
    Location
    UK
    Posts
    1,429
    Hi

    I have used Protx (now sagePay) and whilst it works, if there is any issue's I have always found it hard to get a decent answer out of them. I have just switched to RBSWorldPay, purely because the PCI DSS regulations.

    Most of my customers want to do recurring transactions, Protx (now sagePay) dont have any way to do this without me storing card details.

    Thanks

    Andrew

  4. #4
    Join Date
    Mar 2005
    Location
    UK
    Posts
    17
    Thanks Jo and Andrew. SagePay Sales have been helpful so far, although an initial email via their went to support and was unanswered. Barclays, took several calls to get any info at all, and I'm getting conflicting info from them now, depending which dept or number I speak to.
    Checking out RBSWorldPay now.

    I've got conflicting info on PCI DSS too, from the above places. Perhaps should be a separate topic though.

    Cheers,
    Bill

  5. #5
    Join Date
    Feb 2004
    Location
    UK
    Posts
    1,429
    Hi

    I know what you mean - PCI DSS is a real pain.... this is why i opted for the easier way out....

    Thanks

  6. #6
    Join Date
    Jun 2001
    Location
    London
    Posts
    672
    Quote Originally Posted by nowiresltd View Post
    Hi

    I have used Protx (now sagePay) and whilst it works, if there is any issue's I have always found it hard to get a decent answer out of them. I have just switched to RBSWorldPay, purely because the PCI DSS regulations.

    Most of my customers want to do recurring transactions, Protx (now sagePay) dont have any way to do this without me storing card details.

    Thanks

    Andrew
    We did the opposite. We were with WorldPay for 5+ years and moved because the service was poor and when we looked at the options they had available it didn't offer as good value for money. We found their staff to be very hard to work with when it came to integration, more often than not we were sent through to a team in India who seemed to simply follow an on-screen protocol. You only got any real service when you fought and were transferred to their UK team. We also found their backend admin system a real pain in the neck to use.

    We are running recurring transactions without any issue on SagePay, and we do not store customer card details ourselves. It's called a repeat transaction, you reference the initial transaction ID to do a repeat transaction on the card for whatever value you send through. Your internet merchant account just has to be set up to allow this.

    I think SagePay really improved their customer service since being taken over by Sage.

    Hope that helps.
    Jo Stonehouse - Kualowww.kualo.com
    Shared Web Hosting, Reseller Hosting, Cloud VPS & Dedicated Servers
    UK: 0800 138 3235 ❘ USA: 1-800-995-8256

  7. #7
    Join Date
    Mar 2005
    Location
    UK
    Posts
    17
    It's properly doing my head in... Far as I can see, everyone must comply, but it should be easy for us. One PSP says we'll be covered just by using a certified PSP, nothing else required. Seems fine.

    Another organisation then says, if you use system 'X' (having a form on our own site, SSL, send data to theirs (transmitted only, not stored), result data comes back to ours), that's different - we need regular scanning. Conflicting with what the other says.

    The PCI DSS site is as useful as a chocolate fireguard.

    I'll do the basic research I reckon, then hand over to the finance folks to wade through the PCI DSS malarkey...!

  8. #8
    Quote Originally Posted by KatDog View Post
    It's properly doing my head in... Far as I can see, everyone must comply, but it should be easy for us. One PSP says we'll be covered just by using a certified PSP, nothing else required. Seems fine.

    Another organisation then says, if you use system 'X' (having a form on our own site, SSL, send data to theirs (transmitted only, not stored), result data comes back to ours), that's different - we need regular scanning. Conflicting with what the other says.

    The PCI DSS site is as useful as a chocolate fireguard.

    I'll do the basic research I reckon, then hand over to the finance folks to wade through the PCI DSS malarkey...!
    Hello,

    The PCI is best left to a specialist or the company managing your server setup.

    If your transmitting data then you need to be compliant, if your storing data again compliant.

    Only way you don't need to be is if it's completely hosted and processed by the PSP.

    If you want the customer to enter the details on your site, you will need to be certified.

    The rest is up to what merchant level you are. If your doing under 1m transactions your likely to be level 3 and if self hosted (as described above) you will need ;

    Remote assessment & compliance validation

    Monthly vulnerability scanning

    Organisational validated SSL certificate

    Best to work out what you need with the management company dealing with your server(s).
    Data Republic - UK Managed Servers - Server Management - Managed Backup/R1Soft
    Follow us on Twitter to get exclusive sales & updates.
    R1Soft Agents Monthly !

  9. #9
    Join Date
    Mar 2005
    Location
    UK
    Posts
    17
    Thanks for that. What I've been told by a PSP is that if we go for transmitting data from our site to theirs, we are level 4 and need monthly scanning. The cost of that isn't bad at all, so we may do that since it allows the maximum control of the journey and page layouts. I hadn't thought of asking the hosts what they think, I'd assumed it was outside their remit, but thanks, I'll have a talk with them. The more info the merrier (I think...).

  10. #10
    Quote Originally Posted by KatDog View Post
    Thanks for that. What I've been told by a PSP is that if we go for transmitting data from our site to theirs, we are level 4 and need monthly scanning. The cost of that isn't bad at all, so we may do that since it allows the maximum control of the journey and page layouts. I hadn't thought of asking the hosts what they think, I'd assumed it was outside their remit, but thanks, I'll have a talk with them. The more info the merrier (I think...).
    You'd be level 4 if it's less than 20 thousand transactions a year. There may be some other restrictions.

    If it's a shared host then it likely will be out of their remit, but any good managed host should at least be able to advise on it.
    Data Republic - UK Managed Servers - Server Management - Managed Backup/R1Soft
    Follow us on Twitter to get exclusive sales & updates.
    R1Soft Agents Monthly !

  11. #11
    Join Date
    Mar 2005
    Location
    UK
    Posts
    17
    Cheers. Not sure what a managed host is to be honest, it's a dedicated server but we run it, do backups etc. I'll ask them anyway. Thanks again folks it's all very useful.

Similar Threads

  1. Comparison of PSPs
    By jaxz in forum Ecommerce Hosting & Discussion
    Replies: 6
    Last Post: 06-16-2006, 05:52 AM
  2. 20 PSPS Wholesale $190
    By Hulk in forum Other Offers & Requests
    Replies: 15
    Last Post: 12-08-2005, 08:57 AM
  3. Epdq Intergration
    By webtiva.co.uk in forum Running a Web Hosting Business
    Replies: 0
    Last Post: 04-21-2005, 10:49 AM
  4. Barclays ePDQ (UK)
    By efunc in forum Ecommerce Hosting & Discussion
    Replies: 7
    Last Post: 09-15-2004, 05:38 PM
  5. A question for those in the UK using EPDQ
    By tazd9t9 in forum Running a Web Hosting Business
    Replies: 0
    Last Post: 07-11-2002, 07:31 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •