Results 1 to 18 of 18
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10-28-2009, 09:57 AM #1Aspiring Evangelist
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- Sep 2009
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- South Korea
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what to do with clients hiding identity
We know that people are concerned about their privacy but some of our clients who ask for dedicated servers lie about everything.
Email is a free mail. ( OK that is understandable)
Country is wrong.
IP is proxy
address is fake.
South Korea is not really a good place for illegal content.Internet Brothers Asia*SEOUL South Korea Since 1999
http://www.internetbrothers.co.kr Business Registration 134-11-18207
▇ ASIA KOREA Web Hosting with English Support focusing on International clients in/out of Korea
KVM,VMware, XEN VPS, shared hosting , Dedicated Servers physically located in South Korea
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10-28-2009, 10:07 AM #2Aspiring Evangelist
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- Dec 2006
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- Tampa, Florida
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- 387
An unfortunate part of the hosting business is how easily customers can be anonymous and how some people can exploit that. Being that you are smart enough to understand how this can be abused, you must protect yourself and your business, by doing the necessary thing of turning down business like this. It will only lead to problems for you and your business even if it looks like a quick sale right now.
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10-28-2009, 10:09 AM #3Web Hosting Master
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- Jul 2008
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- 1,462
yap true 80% clients provide fake details to avoid problems
PraHost.com - Since 2007
Dedicated Servers - 1GE / 10GE / 25GE / 40GE / 100GE Unmetered Bandwidth | Exclusive Adult & Streaming Friendly Servers
Data Centers: Netherlands, Germany, UK, Singapore
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10-28-2009, 10:12 AM #4Aspiring Evangelist
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- Sep 2009
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- South Korea
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We don't care about sale. We wont respond to them, will close their accounts.
We are even doing some other measures that It will only bring trouble for themselvesInternet Brothers Asia*SEOUL South Korea Since 1999
http://www.internetbrothers.co.kr Business Registration 134-11-18207
▇ ASIA KOREA Web Hosting with English Support focusing on International clients in/out of Korea
KVM,VMware, XEN VPS, shared hosting , Dedicated Servers physically located in South Korea
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10-28-2009, 10:14 AM #5Always there
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- Jun 2004
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- Europe
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- 3,822
If your in doubt, verify the address with them, if they confirm its correct tell you will send login details by snailmail for security reasons
█ Swiftway.net Your Business deserves our Quality - Experts on Hand since 2005. Europe & US locations, we operate our own network AS35017 Support response time <15 minutes 24/7
█ Introducing our new Entry level server line ! Support response time <15 minutes 24/7. Technology Fast 50 & Fast 500 award winning for multiple years, Your Business deserves Swiftway Quality.
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10-28-2009, 10:19 AM #6Aspiring Evangelist
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- Sep 2009
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- South Korea
- Posts
- 384
Internet Brothers Asia*SEOUL South Korea Since 1999
http://www.internetbrothers.co.kr Business Registration 134-11-18207
▇ ASIA KOREA Web Hosting with English Support focusing on International clients in/out of Korea
KVM,VMware, XEN VPS, shared hosting , Dedicated Servers physically located in South Korea
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10-28-2009, 10:21 AM #7Web Hosting Guru
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- Jul 2008
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- Luxembourg
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- 347
██ Dedicated Servers in Europe and Asia: http://www.server.lu
██ SINGAPORE and LUXMBOURG Servers with IPMI
██ Peering @ AMS-IX, DE-CIX, LINX, FRANCE-IX, EQUINIX SINGAPORE-PARIS-ASHBURN-CHICAGO-DALLAS-PALO ALTO-LOS ANGELES and LU-CIX
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10-28-2009, 10:32 AM #8Aspiring Evangelist
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- Sep 2009
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- South Korea
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- 384
Make less money but be on the safe side. we have already rejected two orders this month.
Internet Brothers Asia*SEOUL South Korea Since 1999
http://www.internetbrothers.co.kr Business Registration 134-11-18207
▇ ASIA KOREA Web Hosting with English Support focusing on International clients in/out of Korea
KVM,VMware, XEN VPS, shared hosting , Dedicated Servers physically located in South Korea
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10-28-2009, 12:02 PM #9Junior Guru Wannabe
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- Sep 2009
- Location
- Atlanta, GA
- Posts
- 78
Make them pre-pay! This could still cause problems if you live in a place where you can be held legally responsible for your customer's actions...
Cyber Wurx - Dedicated Server and Co-location Provider since 1997
Data center fully owned and operated with 24/7 ONSITE Support
Remote Reboots, KVM, custom bandwidth alerting system and more!
www.cyberwurx.com or sales@cyberwurx.com
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10-28-2009, 07:00 PM #10WHT Addict
- Join Date
- May 2009
- Location
- Chicago, Illinois, U.S.A
- Posts
- 116
Well, we have several tools that detect proxies and such. However if we get a potential fraud order that trigger a number of traps we will first call the number provided, send an email and request proof of identification and CC or paypal account. Best way is to always call direct. You should also check their domain name and when it was registered if they have one. I deal with primarily dedicated server requests, which is why I often check domain registrations before processing an order. hopefully this is helpful to you
Miguel Villegas, VP Sales & New Business Development CloudMega.net
CloudMega, Inc. US | CloudMega, Ltd UK
US Toll Free: 888.401.2006 | Intl +1 312.757.5400
UK Toll Free: 0800.368.9925 | Intl +44 20.3540.7807
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10-28-2009, 10:05 PM #11Web Hosting Master
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- Mar 2009
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- 3,816
Simple - they are no longer your client
Call them, manually check all orders, check their signup IP if on any RBL/DNSBL, etc.
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10-28-2009, 10:18 PM #12Carpe Diem
- Join Date
- Jul 2003
- Location
- Connecticut
- Posts
- 3,038
We have a clause in our TOS that states clients must keep they're
We customized our billing portal to not allow for changing certain information which deals with current clients. New orders with bogus contact info get voided without a thought.
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10-28-2009, 10:26 PM #13Web Hosting Master
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- Nov 2007
- Location
- Dallas, TX
- Posts
- 9,064
Definitely be careful. Some orders with the indicators you mentioned (e.g. fake address, proxy) can later turn out to be fraudulent in the form of chargebacks.
-mike
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10-28-2009, 10:33 PM #14Carpe Diem
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- Jul 2003
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- Connecticut
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- 3,038
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10-28-2009, 10:57 PM #15Web Hosting Master
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- Nov 2007
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- Dallas, TX
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10-29-2009, 07:44 AM #16WHT Addict
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- Jul 2009
- Location
- USA,NC
- Posts
- 115
:( chargebacks
I believe nowadays, Fraud orders and chargebacks became the real problem for all of us
Phone verification, won't give you anything. As now anybody can buy skype phone number, and be in Italy with USA number. So you will call him, but the order still will be fraud.
As to domain name verification, it's pretty good idea.With those who has this domain name. There you will be able to compare Whois of domain with your client info, and email the owner of domain name if that information differs.
The most better protection now, is to ask client to make his First payment via Bank Transfer. I am more then sure that Carder will never and ever pay in that way. He will simply go and try to find other company
But I am more then sure that today, we are simply forced to to do the massive check about each client:
1)Phone verification (you will hear customer voice)
2)Domain name verification
3)First payment via Bank transfer
4)Correct address information
Yes, maybe you will loose 1 good client per month with this, but you will loose at least 10 fraud orders as well.
Good luck to all of us!Caro.Net The Best servers and network
Reliable support and customer services
tvlasyuk@carohosting.com
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10-29-2009, 11:16 PM #17Web Hosting Master
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- Nov 2007
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- Dallas, TX
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- 9,064
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10-29-2009, 11:18 PM #18Disabled
- Join Date
- May 2009
- Location
- US
- Posts
- 2,503
We just use Maxmind, a WHMCS addon and it helps prevent fraud a lot!
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