I just emailed PhotonVPS requesting a phone call for pre-saales questions because I am handicapped and have a defficult time typing.
Jimmy Lu, Director of operations, emailed me back saying that he would not provide phone support.
Looks like he's of the short list of providers I have.
That's a shame they wouldn't accommodate your request. Did you advise them you're handicapped and that's why?
Web hosting is such a cut throat market and they say first impressions are everything. I'd say your first impression leaves a lot to be desired. A Skype number or toll free number doesn't cost that much.