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  1. #1
    Join Date
    Sep 2009
    Location
    State Of Confusion
    Posts
    49

    PhotonVPS Review

    I just emailed PhotonVPS requesting a phone call for pre-saales questions because I am handicapped and have a defficult time typing.

    Jimmy Lu, Director of operations, emailed me back saying that he would not provide phone support.

    Looks like he's of the short list of providers I have.
    BigXor
    www.bigxor.com- Exclusive Private Website Hosting.

  2. #2
    Join Date
    Oct 2009
    Posts
    34
    That only means that they're not willing to grow up as a company, any serious company should give you phone support in all cases.

  3. #3
    Join Date
    May 2008
    Location
    Iowa
    Posts
    1,138
    I'm shocked they do not provide you with a phone number for pre-sales questions at least. Very interesting!
    We develop brand identity for the web.
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  4. #4
    Join Date
    Dec 2002
    Location
    Ferenginar
    Posts
    4,156
    Quote Originally Posted by Sign-Man View Post
    I just emailed PhotonVPS requesting a phone call for pre-saales questions because I am handicapped and have a defficult time typing.

    Jimmy Lu, Director of operations, emailed me back saying that he would not provide phone support.

    Looks like he's of the short list of providers I have.
    That's a shame they wouldn't accommodate your request. Did you advise them you're handicapped and that's why?

    Web hosting is such a cut throat market and they say first impressions are everything. I'd say your first impression leaves a lot to be desired. A Skype number or toll free number doesn't cost that much.
    What's your budget?

    Seriously, what's your budget?

  5. #5
    Join Date
    Sep 2009
    Location
    State Of Confusion
    Posts
    49
    Sure I told him I was handicapped. This was the only company that refused to help me.

    I even got a call from England when I needed a WHMCS license (of course I purchased it).

    There are plenty of providers out there. Some just don't want to be bothered by prospects or customers, (just send the money!!).
    BigXor
    www.bigxor.com- Exclusive Private Website Hosting.

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