10-27-2009, 02:47 PM
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Newbie
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Join Date: Jul 2003
Posts: 10
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Remote Desktop Connection
Hopefully this is the correct forum for this stuff. So I'm a complete VPS newbie. I signed up for a windows VPS.
The directions I recieved were "Please use remote desktop to connect to your server."
So I entered the ip address into the remote desktop connection window and it doesn't connect. Where do I go from here? I searched and can't find any relevant info. Thanks.
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10-27-2009, 02:53 PM
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Disabled
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Join Date: Jul 2006
Location: USA, EU, UK, CA, AUS
Posts: 1,798
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Ask the host provider to make sure that RDP is enabled on the server and that the firewall allows RDP connections.
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10-27-2009, 02:58 PM
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Newbie
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Join Date: Jul 2003
Posts: 10
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Can it be something on my side?
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10-27-2009, 03:48 PM
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Web Hosting Guru
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Join Date: Sep 2006
Location: Dallas, TX
Posts: 314
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There are two things that come to mind on your side:
1. You have a firewall preventing outbound connections to Remote Desktop
2. Your ISP blocks outbound connections to Remote Desktop.
Both are not likely.
Does your host require a VPN connection before accessing Remote Desktop? They might for security.
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10-27-2009, 03:50 PM
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Disabled
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Join Date: Jul 2006
Location: USA, EU, UK, CA, AUS
Posts: 1,798
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Quote:
Originally Posted by Sonnic
Can it be something on my side?
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If you want send me your login details and I will test the connection. If I can't connect then its the host fault 
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10-27-2009, 03:53 PM
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Web Hosting Guru
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Join Date: Sep 2006
Location: Dallas, TX
Posts: 314
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You dont need the login details. Just try to connect to the IP address on the RDP port and see if you get a connection denied or not.
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10-27-2009, 03:57 PM
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Newbie
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Join Date: Jul 2003
Posts: 10
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Honestly..I'm not too sure. Ive been trying to get in contact with the host all day.. no response. The only information I got was that I had to connect with RDC. And my firewall is enabled to allow RDC. I'm pretty sure my ISP isn't blocking outbound connections. Hmm..I might just wait it out to hear back from the host.
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10-27-2009, 03:59 PM
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Newbie
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Join Date: Jul 2003
Posts: 10
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Quote:
Originally Posted by NeilAgg
You dont need the login details. Just try to connect to the IP address on the RDP port and see if you get a connection denied or not.
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Yeah.. I tried..still no connection. 
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10-27-2009, 03:59 PM
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Web Hosting Guru
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Join Date: Sep 2006
Location: Dallas, TX
Posts: 314
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Quote:
Originally Posted by Sonnic
Ive been trying to get in contact with the host all day.. no response.
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If you have been trying to reach them all day with no response, you need a different hosting provider.
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10-27-2009, 05:16 PM
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Disabled
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Join Date: Jul 2006
Location: USA, EU, UK, CA, AUS
Posts: 1,798
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10-27-2009, 06:10 PM
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Web Hosting Master
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Join Date: Apr 2007
Posts: 3,481
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Try telnet to the port 3389 on the server, if you get no response there is either a firewall blocking it, or its not enabled.
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