Page 1 of 3 123 LastLast
Results 1 to 25 of 66
  1. #1
    Join Date
    Feb 2005
    Posts
    299

    Emergency DNS Problem

    Hello,

    Overview:

    Today we have had reports that our website http://zymic.com (registrar Godaddy) is redirecting to another domain name we do not own http://svenekretnine.com

    On my home connection and for most people our website loads fine, but with full screenshots from other people I started to take the issue seriously. I logged on to my Windows server which is on another ISP and the website http://zymic.com points towards http://svenekretnine.com.

    Screenshot:
    http://i33.tinypic.com/8xipw2.jpg

    Yet if I type www.zymic.com I see the correct version:
    http://i37.tinypic.com/2n69945.jpg

    So it seems to be a problem with NO sub-domain (www. etc works fine) I then did a nslookup:

    C:\Users\Administrator>nslookup zymic.com
    Name: zymic.com
    Address: 72.232.162.50

    C:\Users\Administrator>nslookup www.zymic.com
    Name: www.zymic.com
    Address: 216.18.194.242

    So we see here there are two IP's in the mix:
    NO www. you get 72.232.162.50 which is NOT our server
    With www. you get 216.18.194.242 which is our server

    I dig deeper reveals 72.232.162.50 was our old server we had years ago, so that explains that this is not someone hacking or messing us around so to speak as it is a known IP. It just so happens to be that there is another website (http://svenekretnine.com) on this IP and all DNS which points to this IP goes to that website.

    So it has to be a DNS issue:

    Our domain is with Godaddy. In the host summary box I am presented with:
    http://i36.tinypic.com/okxs13.gif

    ns1, ns2 etc are pointed to our correct IP addresses. The only entry in this box which makes no absolute sense is the BLANK entry at the top.

    If I click EDIT on this I am presented with:
    http://i34.tinypic.com/4rw6kk.gif

    So we have BLANKzymic.com record being set which points to the IP in focus 72.232.162.50

    If I try to change this IP it tells me "host name is required", but there was NOT any hostname in the first place:
    http://i36.tinypic.com/4v00uq.jpg

    If I add an entry to the hostname box, click save, it confirms it has been successful, but upon further inspection, the hostname never gets changed and nor do I get a confirmation email:
    http://i35.tinypic.com/24x3vk1.jpg

    So all I am left with is DELETING this zone, so I click delete, like so:
    http://i37.tinypic.com/nnns5l.jpg

    But it does not work, I get an email
    The requested deletion for the following name server FAILED: ZYMIC.COM

    Error: host association prohibits operation

    For assistance, please see our support page:
    http://www.godaddy.com/gdshop/suppor...addy&isc=gdbb4
    Please see this video for proof:
    http://www.zymic.com/dns/godaddy1.html

    I spent 20 minutes on the phone to Godaddy, and their support staff told me that yes this blank hostname is an error (or rather 'fluke') but it has NO impact to my domain name and I should ignore it. But is it not a coincidence that http://zymic.com points to this IP? BLANK hostname would mean NOTHINGzymic.com > 72.232.162.50, and this is what is happening. In the end they said it is not a problem their side, and it is my DNS providers problem.

    Zoneedit DNS

    We use zoneedit for our main DNS, although we do have nameservers and some host entries set with Godaddy. If you WHOIS our domain you can see our zymic.com site points to ZoneEdit. So perhaps the Godaddy blank hostname is not to blame, and it is ZoneEdit.

    In ZoneEdit there is absolutely no reference to this IP, here are all of our A records:
    http://i37.tinypic.com/2dv8sjk.jpg

    Where does the problem reside?

    Help would be greatly appreciated!

    Thanks in advance
    Last edited by bear; 10-30-2009 at 10:20 AM. Reason: requested

  2. #2
    Join Date
    Jun 2001
    Location
    Cheltenham
    Posts
    2,618
    have you got the DNS A entry for a wildcard (*.) in your DNS?
    l 201TB.com • 201TB bandwidth as standard in three USA DC’s. KVMoIP, auto reboot & OS install all included - Now available in the Netherlands!
    l udedi.com • UK, USA & NL unmetered 100mb & 1GB 100TB premium bandwidth servers
    l Assiva Ltd • UK Shared & Reseller LiteSpeed • 10 years of hosting • R1Soft

  3. #3
    Join Date
    Feb 2005
    Posts
    299
    Hi,

    No we have no wildcard set with either GoDaddy or ZoneEdit or WHM/cpanel.

    SUB-DOMAINS work 100%, so it is not a sub domain problem? It is http://domain.com which is the only thing which does not work.

    Could I not create a CNAME to point http://domain.com to http://www.domain.com? It would be a temp fix if it will work?
    Last edited by zymic; 10-27-2009 at 02:05 PM.

  4. #4
    Join Date
    Mar 2009
    Location
    deep blue yonder
    Posts
    176
    Quote Originally Posted by zymic View Post
    I spent 20 minutes on the phone to Godaddy, and their support staff told me that yes this blank hostname is an error (or rather 'fluke') but it has NO impact to my domain name and I should ignore it. But is it not a coincidence that http://zymic.com points to this IP? BLANK hostname would mean NOTHINGzymic.com > 72.232.162.50, and this is what is happening. In the end they said it is not a problem their side, and it is my DNS providers problem.
    I suggest you get back on the phone to GoDaddy and ask them to review their assessment on the impact.

    This IP shows up in your whois record:
    Code:
    $ whois zymic.com
       Server Name: ZYMIC.COM
       IP Address: 72.232.162.50
       Registrar: GODADDY.COM, INC.
       Whois Server: whois.godaddy.com
       Referral URL: http://registrar.godaddy.com
    and is recorded at the root servers as the IP for your domain:
    Code:
    $ dig -ta zymic.com @M.GTLD-SERVERS.NET. +short
    72.232.162.50
    I haven't come across a situation like this before, but I suspect you are wasting your time mucking around with any downstream nameserver settings (zoneedit DNS) until this host entry has been removed from the root servers.

    And only your registrar can do that...
    424 bits were harmed in the making of this signature.

  5. #5
    Join Date
    Feb 2005
    Posts
    299
    Hello,

    I have sent an email to them, expected reply is '4 hours', hopfully sooner. It should be easier than phone as the problem is documented in text and screenshots.

    Thanks for your help

  6. #6
    Join Date
    Apr 2003
    Location
    San Jose, CA.
    Posts
    1,624
    click edit... change the blank to "something" click submit. ?
    Last edited by Lightwave; 10-27-2009 at 03:02 PM.
    Daved @ Lightwave Networking, LLC.
    AS1426 https:/www.lightwave.net
    Primary Bandwidth: EGIHosting (NLayer, NTT, HE, Cogent)
    Xen PV VPS Hosting

  7. #7
    Join Date
    Feb 2005
    Posts
    299
    Quote Originally Posted by Lightwave View Post
    Since you cant delete the "blank" due to some bug...
    try to rename it to something else. maybe it will let you do that...
    I did

    If I add an entry to the hostname box, click save, it confirms it has been successful, but upon further inspection, the hostname never gets changed and nor do I get a confirmation email:
    http://i35.tinypic.com/24x3vk1.jpg
    I can not edit the hostname, edit the IP or delete.

  8. #8
    Join Date
    Apr 2003
    Location
    San Jose, CA.
    Posts
    1,624
    your video seemed to show something different...
    It shows you typing in "nothing", erasing "nothing", changing the ip... and then doing the submit.

    If just trying to change blank to "anything" doesnt work... then you're just screwed and at the mercy of GoDaddy.

    IMHO, adding host records at GoDaddy when you declare external nameservers seems to be a bad plan in general.
    Daved @ Lightwave Networking, LLC.
    AS1426 https:/www.lightwave.net
    Primary Bandwidth: EGIHosting (NLayer, NTT, HE, Cogent)
    Xen PV VPS Hosting

  9. #9
    Join Date
    Feb 2005
    Posts
    299
    Quote Originally Posted by Lightwave View Post
    your video seemed to show something different...
    It shows you typing in "nothing", erasing "nothing", changing the ip... and then doing the submit.

    If just trying to change blank to "anything" doesnt work... then you're just screwed and at the mercy of GoDaddy.

    IMHO, adding host records at GoDaddy when you declare external nameservers seems to be a bad plan in general.
    Please watch the video in full, in the middle I also try to change blank to "anything".

    So yes, we are screwed!

  10. #10
    Join Date
    Jul 2003
    Location
    NC
    Posts
    270
    Try deleting that entire host (the blank one) and then click add.

    On another look at the vid:

    Since when does GoDaddy use ZoneEdit nameservers? Is that a GoDaddy panel? Shouldn't you be doing this from the ZoneEdit account?
    Last edited by TowerOfPower; 10-27-2009 at 03:46 PM.

  11. #11
    Join Date
    Feb 2005
    Posts
    299
    I have tried this already.

    Editing IP
    Renaming hostname from blank to something else.
    Deleting hostname all together.

  12. #12
    Join Date
    Jul 2003
    Location
    NC
    Posts
    270
    If your nameservers are with ZoneEdit, DNS changes made under your GoDaddy account will not amount to anything.

  13. #13
    Join Date
    Jun 2001
    Location
    Cheltenham
    Posts
    2,618
    editing stuff at godaddy is irrelavent. you domain zymic.com has its nameservers set to zoneedit.com

    so editing the records of zone edit is the only thing that matters.

    Its worth pointing out that both variants (including the www) include the same IP:

    http://centralops.net/co/DomainDossi...m&dom_dns=true

    http://centralops.net/co/DomainDossi...m&dom_dns=true

    Anyway - my suggestion would be to delete the zone and start again if you are still having issues.
    Last edited by AL-Benjamin; 10-27-2009 at 04:00 PM.
    l 201TB.com • 201TB bandwidth as standard in three USA DC’s. KVMoIP, auto reboot & OS install all included - Now available in the Netherlands!
    l udedi.com • UK, USA & NL unmetered 100mb & 1GB 100TB premium bandwidth servers
    l Assiva Ltd • UK Shared & Reseller LiteSpeed • 10 years of hosting • R1Soft

  14. #14
    Join Date
    Feb 2005
    Posts
    299
    Reply from ZONEEDIT:

    Discussion Thread
    ---------------------------------------------------------------
    Response (Anthony) - 10/27/2009 02:30 PM
    Hello,

    that would not be a problem on out side

  15. #15
    Join Date
    Jun 2001
    Location
    Cheltenham
    Posts
    2,618
    do you think that is meant to say on 'our' side?

    Could you post the zone file from your host?
    l 201TB.com • 201TB bandwidth as standard in three USA DC’s. KVMoIP, auto reboot & OS install all included - Now available in the Netherlands!
    l udedi.com • UK, USA & NL unmetered 100mb & 1GB 100TB premium bandwidth servers
    l Assiva Ltd • UK Shared & Reseller LiteSpeed • 10 years of hosting • R1Soft

  16. #16
    Join Date
    Feb 2005
    Posts
    299
    And a reply from GoDaddy:

    The nameservers that are reported for zymic.com are for another provider. The zone files for the domain are provided by through these nameserers. Any issues with the IP Address the domain points to needs to be done with this other provider, as we do not have control over this zone file anylonger. Note, the IP Address the domain points to, 72.232.162.50, also loads the same site as zymic.com, so this needs to be corrected with the provider of your DNS service.

    Please let us know if we can help any other way.
    So as expected both are blaming each other and my site is still redirecting to someone else's domain.

  17. #17
    Join Date
    Jun 2001
    Location
    Cheltenham
    Posts
    2,618
    Quote Originally Posted by zymic View Post
    And a reply from GoDaddy:



    So as expected both are blaming each other and my site is still redirecting to someone else's domain.
    Jack - as i said before, could you post your zone file?

    (you can email it to me if you feel happier)
    l 201TB.com • 201TB bandwidth as standard in three USA DC’s. KVMoIP, auto reboot & OS install all included - Now available in the Netherlands!
    l udedi.com • UK, USA & NL unmetered 100mb & 1GB 100TB premium bandwidth servers
    l Assiva Ltd • UK Shared & Reseller LiteSpeed • 10 years of hosting • R1Soft

  18. #18
    Join Date
    Feb 2005
    Posts
    299
    Sent a PM.

  19. #19
    just marking this message for a few minutes, while rebooting, to get back here
    edgedirector.com
    managed dns global failover and load balance (gslb)
    exactstate.com
    uptime report for webhostingtalk.com

  20. #20
    ok, it looks like cdn.webhostingtalk.com is unreachable from here.

    Anyhoo, the answer is as follows, unconfirmed because the usual places I use to check this stuff are unreachable, but:

    This can only be fixed by godaddy or verisign.

    The blank entry being fed by godaddy as your registrar to verisign who runs the .com parent servers places a record for zymic in the parent servers.

    When a query is made to the parent servers for zymic, no referral is given because of that blank record. Instead, the parent servers are directly answering with the bogus A record. That is why the answer is wrong.

    When a query is made for www to the parent servers, there is no record for www, so the parent servers refer the query to the delegated name servers at zoneedit. That is why the answer is correct.

    You can prove this to yourself. Query the parent servers directly using nslookup. Ask for the A record for zymic.com. It will give you a direct answer rather than a referral.

    Sorry I can't check directly for you. Everything upstream seems to be very bad right now. I don't even know if this post will go through.
    edgedirector.com
    managed dns global failover and load balance (gslb)
    exactstate.com
    uptime report for webhostingtalk.com

  21. #21
    Ok, it went through.

    ps. you will probably need to jump a few levels up at godaddy because of the nature of the screwup, (theirs, not yours)
    edgedirector.com
    managed dns global failover and load balance (gslb)
    exactstate.com
    uptime report for webhostingtalk.com

  22. #22
    Join Date
    Mar 2009
    Location
    deep blue yonder
    Posts
    176
    Well I'm glad that at least one other person understands this the same way that I do.

    If GoDaddy can't/won't acknowledge this problem on the basis of the DNS issues you are reporting, then try a different track.

    Try addressing it as a problem/failure in their control panel. Tell them you want the bogus host entry removed and you can't do it using the means that they provide (their control panel) so you're asking them kindly to remove it on your behalf, and while they're removing it, they must please ensure that the A record it relates to is also removed from the registry.

    And as also previously suggested, keep going higher at GoDaddy until it's resolved. If you can't fix a problem using their tools, then it's not your problem to fix...
    424 bits were harmed in the making of this signature.

  23. #23
    One other option that might make godaddy move is to to contact the technical people at verisign. They don't much like having bogus data uploaded to their servers. If the verisign people see it your way, godaddy will be *told* to fix it. At that point godaddy won't have much choice.

    They'll get a taste of the way they treat their customers
    edgedirector.com
    managed dns global failover and load balance (gslb)
    exactstate.com
    uptime report for webhostingtalk.com

  24. #24
    Join Date
    Jul 2003
    Location
    NC
    Posts
    270
    Quote Originally Posted by plumsauce View Post
    One other option that might make godaddy move is to to contact the technical people at verisign. They don't much like having bogus data uploaded to their servers. If the verisign people see it your way, godaddy will be *told* to fix it. At that point godaddy won't have much choice.

    They'll get a taste of the way they treat their customers
    The entire issue here was that he had zoneedit nameservers registered under his GoDaddy account for this domain, and is/was trying to use the GoDaddy control panel to update dns records. It just does not work like that.

  25. #25
    Join Date
    Mar 2009
    Location
    deep blue yonder
    Posts
    176
    Quote Originally Posted by TowerOfPower View Post
    The entire issue here was that he had zoneedit nameservers registered under his GoDaddy account for this domain, and is/was trying to use the GoDaddy control panel to update dns records. It just does not work like that.
    I can't be certain, but your use of the past tense here (..entire issue was that...) implies that the problem has been solved. Is that right?
    424 bits were harmed in the making of this signature.

Page 1 of 3 123 LastLast

Similar Threads

  1. breaking news: emergency landing/MD80 with problem nose gear
    By Techno in forum Web Hosting Lounge
    Replies: 5
    Last Post: 02-22-2008, 04:45 PM
  2. SSL -- Problem, Emergency!
    By eComputer2001 in forum Hosting Security and Technology
    Replies: 6
    Last Post: 04-25-2007, 09:54 PM
  3. Emergency!
    By REVCOM-Lawrence in forum Hosting Security and Technology
    Replies: 4
    Last Post: 08-18-2006, 09:52 AM
  4. EMERGENCY Webmail Horde Problem
    By darkstar757 in forum Hosting Security and Technology
    Replies: 4
    Last Post: 10-10-2004, 07:49 PM
  5. cPanel IP & Apache Problem *EMERGENCY
    By acompw in forum Hosting Software and Control Panels
    Replies: 11
    Last Post: 06-20-2004, 01:46 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •