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Thread: Emergency DNS Problem
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10-27-2009, 01:43 PM #1Web Hosting Guru
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Emergency DNS Problem
Hello,
Overview:
Today we have had reports that our website http://zymic.com (registrar Godaddy) is redirecting to another domain name we do not own http://svenekretnine.com
On my home connection and for most people our website loads fine, but with full screenshots from other people I started to take the issue seriously. I logged on to my Windows server which is on another ISP and the website http://zymic.com points towards http://svenekretnine.com.
Screenshot:
http://i33.tinypic.com/8xipw2.jpg
Yet if I type www.zymic.com I see the correct version:
http://i37.tinypic.com/2n69945.jpg
So it seems to be a problem with NO sub-domain (www. etc works fine) I then did a nslookup:
C:\Users\Administrator>nslookup zymic.com
Name: zymic.com
Address: 72.232.162.50
C:\Users\Administrator>nslookup www.zymic.com
Name: www.zymic.com
Address: 216.18.194.242
So we see here there are two IP's in the mix:
NO www. you get 72.232.162.50 which is NOT our server
With www. you get 216.18.194.242 which is our server
I dig deeper reveals 72.232.162.50 was our old server we had years ago, so that explains that this is not someone hacking or messing us around so to speak as it is a known IP. It just so happens to be that there is another website (http://svenekretnine.com) on this IP and all DNS which points to this IP goes to that website.
So it has to be a DNS issue:
Our domain is with Godaddy. In the host summary box I am presented with:
http://i36.tinypic.com/okxs13.gif
ns1, ns2 etc are pointed to our correct IP addresses. The only entry in this box which makes no absolute sense is the BLANK entry at the top.
If I click EDIT on this I am presented with:
http://i34.tinypic.com/4rw6kk.gif
So we have BLANKzymic.com record being set which points to the IP in focus 72.232.162.50
If I try to change this IP it tells me "host name is required", but there was NOT any hostname in the first place:
http://i36.tinypic.com/4v00uq.jpg
If I add an entry to the hostname box, click save, it confirms it has been successful, but upon further inspection, the hostname never gets changed and nor do I get a confirmation email:
http://i35.tinypic.com/24x3vk1.jpg
So all I am left with is DELETING this zone, so I click delete, like so:
http://i37.tinypic.com/nnns5l.jpg
But it does not work, I get an email
The requested deletion for the following name server FAILED: ZYMIC.COM
Error: host association prohibits operation
For assistance, please see our support page:
http://www.godaddy.com/gdshop/suppor...addy&isc=gdbb4
http://www.zymic.com/dns/godaddy1.html
I spent 20 minutes on the phone to Godaddy, and their support staff told me that yes this blank hostname is an error (or rather 'fluke') but it has NO impact to my domain name and I should ignore it. But is it not a coincidence that http://zymic.com points to this IP? BLANK hostname would mean NOTHINGzymic.com > 72.232.162.50, and this is what is happening. In the end they said it is not a problem their side, and it is my DNS providers problem.
Zoneedit DNS
We use zoneedit for our main DNS, although we do have nameservers and some host entries set with Godaddy. If you WHOIS our domain you can see our zymic.com site points to ZoneEdit. So perhaps the Godaddy blank hostname is not to blame, and it is ZoneEdit.
In ZoneEdit there is absolutely no reference to this IP, here are all of our A records:
http://i37.tinypic.com/2dv8sjk.jpg
Where does the problem reside?
Help would be greatly appreciated!
Thanks in advanceLast edited by bear; 10-30-2009 at 10:20 AM. Reason: requested
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10-27-2009, 01:49 PM #2Currently in Beta
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have you got the DNS A entry for a wildcard (*.) in your DNS?
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10-27-2009, 01:52 PM #3Web Hosting Guru
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Hi,
No we have no wildcard set with either GoDaddy or ZoneEdit or WHM/cpanel.
SUB-DOMAINS work 100%, so it is not a sub domain problem? It is http://domain.com which is the only thing which does not work.
Could I not create a CNAME to point http://domain.com to http://www.domain.com? It would be a temp fix if it will work?Last edited by zymic; 10-27-2009 at 02:05 PM.
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10-27-2009, 02:18 PM #4Junior Guru
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I suggest you get back on the phone to GoDaddy and ask them to review their assessment on the impact.
This IP shows up in your whois record:
Code:$ whois zymic.com Server Name: ZYMIC.COM IP Address: 72.232.162.50 Registrar: GODADDY.COM, INC. Whois Server: whois.godaddy.com Referral URL: http://registrar.godaddy.com
Code:$ dig -ta zymic.com @M.GTLD-SERVERS.NET. +short 72.232.162.50
And only your registrar can do that...424 bits were harmed in the making of this signature.
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10-27-2009, 02:29 PM #5Web Hosting Guru
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Hello,
I have sent an email to them, expected reply is '4 hours', hopfully sooner. It should be easier than phone as the problem is documented in text and screenshots.
Thanks for your help
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10-27-2009, 02:54 PM #6Web Hosting Master
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click edit... change the blank to "something" click submit. ?
Last edited by Lightwave; 10-27-2009 at 03:02 PM.
Daved @ Lightwave Networking, LLC.
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10-27-2009, 02:56 PM #7Web Hosting Guru
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I did
If I add an entry to the hostname box, click save, it confirms it has been successful, but upon further inspection, the hostname never gets changed and nor do I get a confirmation email:
http://i35.tinypic.com/24x3vk1.jpg
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10-27-2009, 03:06 PM #8Web Hosting Master
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your video seemed to show something different...
It shows you typing in "nothing", erasing "nothing", changing the ip... and then doing the submit.
If just trying to change blank to "anything" doesnt work... then you're just screwed and at the mercy of GoDaddy.
IMHO, adding host records at GoDaddy when you declare external nameservers seems to be a bad plan in general.Daved @ Lightwave Networking, LLC.
AS1426 https:/www.lightwave.net
Primary Bandwidth: EGIHosting (NLayer, NTT, HE, Cogent)
Xen PV VPS Hosting
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10-27-2009, 03:09 PM #9Web Hosting Guru
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10-27-2009, 03:37 PM #10Web Hosting Guru
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Try deleting that entire host (the blank one) and then click add.
On another look at the vid:
Since when does GoDaddy use ZoneEdit nameservers? Is that a GoDaddy panel? Shouldn't you be doing this from the ZoneEdit account?Last edited by TowerOfPower; 10-27-2009 at 03:46 PM.
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10-27-2009, 03:38 PM #11Web Hosting Guru
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I have tried this already.
Editing IP
Renaming hostname from blank to something else.
Deleting hostname all together.
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10-27-2009, 03:43 PM #12Web Hosting Guru
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If your nameservers are with ZoneEdit, DNS changes made under your GoDaddy account will not amount to anything.
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10-27-2009, 03:55 PM #13Currently in Beta
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editing stuff at godaddy is irrelavent. you domain zymic.com has its nameservers set to zoneedit.com
so editing the records of zone edit is the only thing that matters.
Its worth pointing out that both variants (including the www) include the same IP:
http://centralops.net/co/DomainDossi...m&dom_dns=true
http://centralops.net/co/DomainDossi...m&dom_dns=true
Anyway - my suggestion would be to delete the zone and start again if you are still having issues.Last edited by AL-Benjamin; 10-27-2009 at 04:00 PM.
██ l 201TB.com 201TB bandwidth as standard in three USA DCs. KVMoIP, auto reboot & OS install all included - Now available in the Netherlands!
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10-27-2009, 05:33 PM #14Web Hosting Guru
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Reply from ZONEEDIT:
Discussion Thread
---------------------------------------------------------------
Response (Anthony) - 10/27/2009 02:30 PM
Hello,
that would not be a problem on out side
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10-27-2009, 06:22 PM #15Currently in Beta
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do you think that is meant to say on 'our' side?
Could you post the zone file from your host?██ l 201TB.com 201TB bandwidth as standard in three USA DCs. KVMoIP, auto reboot & OS install all included - Now available in the Netherlands!
██ l udedi.com UK, USA & NL unmetered 100mb & 1GB 100TB premium bandwidth servers
██ l Assiva Ltd UK Shared & Reseller LiteSpeed 10 years of hosting R1Soft
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10-27-2009, 06:37 PM #16Web Hosting Guru
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And a reply from GoDaddy:
The nameservers that are reported for zymic.com are for another provider. The zone files for the domain are provided by through these nameserers. Any issues with the IP Address the domain points to needs to be done with this other provider, as we do not have control over this zone file anylonger. Note, the IP Address the domain points to, 72.232.162.50, also loads the same site as zymic.com, so this needs to be corrected with the provider of your DNS service.
Please let us know if we can help any other way.
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10-27-2009, 06:45 PM #17Currently in Beta
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██ l 201TB.com 201TB bandwidth as standard in three USA DCs. KVMoIP, auto reboot & OS install all included - Now available in the Netherlands!
██ l udedi.com UK, USA & NL unmetered 100mb & 1GB 100TB premium bandwidth servers
██ l Assiva Ltd UK Shared & Reseller LiteSpeed 10 years of hosting R1Soft
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10-27-2009, 06:55 PM #18Web Hosting Guru
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Sent a PM.
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10-27-2009, 08:39 PM #19******* Unleaded
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just marking this message for a few minutes, while rebooting, to get back here
edgedirector.com
managed dns global failover and load balance (gslb)
exactstate.com
uptime report for webhostingtalk.com
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10-27-2009, 09:02 PM #20******* Unleaded
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ok, it looks like cdn.webhostingtalk.com is unreachable from here.
Anyhoo, the answer is as follows, unconfirmed because the usual places I use to check this stuff are unreachable, but:
This can only be fixed by godaddy or verisign.
The blank entry being fed by godaddy as your registrar to verisign who runs the .com parent servers places a record for zymic in the parent servers.
When a query is made to the parent servers for zymic, no referral is given because of that blank record. Instead, the parent servers are directly answering with the bogus A record. That is why the answer is wrong.
When a query is made for www to the parent servers, there is no record for www, so the parent servers refer the query to the delegated name servers at zoneedit. That is why the answer is correct.
You can prove this to yourself. Query the parent servers directly using nslookup. Ask for the A record for zymic.com. It will give you a direct answer rather than a referral.
Sorry I can't check directly for you. Everything upstream seems to be very bad right now. I don't even know if this post will go through.edgedirector.com
managed dns global failover and load balance (gslb)
exactstate.com
uptime report for webhostingtalk.com
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10-27-2009, 09:05 PM #21******* Unleaded
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Ok, it went through.
ps. you will probably need to jump a few levels up at godaddy because of the nature of the screwup, (theirs, not yours)edgedirector.com
managed dns global failover and load balance (gslb)
exactstate.com
uptime report for webhostingtalk.com
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10-28-2009, 02:19 AM #22Junior Guru
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Well I'm glad that at least one other person understands this the same way that I do.
If GoDaddy can't/won't acknowledge this problem on the basis of the DNS issues you are reporting, then try a different track.
Try addressing it as a problem/failure in their control panel. Tell them you want the bogus host entry removed and you can't do it using the means that they provide (their control panel) so you're asking them kindly to remove it on your behalf, and while they're removing it, they must please ensure that the A record it relates to is also removed from the registry.
And as also previously suggested, keep going higher at GoDaddy until it's resolved. If you can't fix a problem using their tools, then it's not your problem to fix...424 bits were harmed in the making of this signature.
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10-28-2009, 02:26 AM #23******* Unleaded
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One other option that might make godaddy move is to to contact the technical people at verisign. They don't much like having bogus data uploaded to their servers. If the verisign people see it your way, godaddy will be *told* to fix it. At that point godaddy won't have much choice.
They'll get a taste of the way they treat their customersedgedirector.com
managed dns global failover and load balance (gslb)
exactstate.com
uptime report for webhostingtalk.com
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10-28-2009, 09:54 AM #24Web Hosting Guru
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10-28-2009, 10:41 AM #25Junior Guru
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