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  1. #1
    Join Date
    Oct 2003
    Location
    Worldwide!
    Posts
    281

    Arrow PhoneSupportWorldwide.com - Opportunity Available

    Hello,

    Phone Support Worldwide is currently looking for Virtual Agents and Virtual Service Providers.


    What is Phone Support Worldwide?

    Phone Support Worldwide is a UK Limited company set up in 2008 to provide small and medium sized companies the capabilities for providing professional phone services at affordable prices. This is achieved by our powerful back end system and the certification course we ensure all our agents successfully complete at a high standard.

    What are Virtual Agents?

    Phone Support Worldwide consists solely of virtual agents. These virtual agents can work remotely from home or wherever they have set up there own Internet / phone line. Virtual agents are not employee's of Phone Support Worldwide, they are fully self employed and have the facility to contract their own employees through their Virtual Service Provider company. They also have the ability to choose which companies they wish to offer their services to and what hours they wish to work. Best of all they can work from anywhere in the world without the need to commute!

    What are the benefits of being a Virtual Agent?

    • You can book as little as half hour time slots whenever you wish to work and this can be minutes before the shift starts if available.
    • You do not incur the normal daily travel costs as you are able to work from home.
    • You have the option to choose the companies that you wish to support.
    • You do not need to purchase expensive landlines as we work solely over VoIP.


    Opportunity: Receptionist Services UK

    Phone Support Worldwide – Also known as PSW, offers receptionist service to medium and small local and online companies. This opportunity is being offered to a limited number of candidates, and taking part in this opportunity will open doors for your Virtual Service Provider (Company) to further development in the future with PSW.

    The general calls you will receive will simply be taking messages. You will be dealing with a vast amount of companies. However you will be provided with all the information you require, including a script, on each phone call. Each call you receive will also contain a brief description of the company. The majority of the calls will simply be recording a message into the system, and on some occasions transferring callers should there be a notice on your screen advising to transfer certain calls.

    What are the requirements for this opportunity?

    • A broadband connection of 2mb or over download and 500kb upload.
    • A Computer VoIP headset with crystal clear microphone.
    • Excellent verbal communication skills (Good clarity & diction)
    • Good keyboard typing skills.
    • Good listening skills.
    • Confident and enthusiastic telephone persona.
    • Committed and Reliable.
    • Good customer services skills.


    Details for this opportunity?

    • Average Talk: Time requirement: 50 seconds (0.83 minutes) including ACW work.
    • Service Hours: This opportunity will be by booking slots between 9am and 5pm Monday to Friday GMT - this will eventually change to 24/7.
    • Commitment: This opportunity will require a minimum of 5 hours per week.
    • Commission/Payment: This information will be provided to companies on request via Customer Support. As some virtual agents work for VSP's at their own specified rates of commission, we can not make this information public.


    If your company would like to apply for this opportunity , please go to: https://www.phonesupportworldwide.com/agents.php and register to complete an online application and assessment.

    If you have any questions, please do not hesitate to contact our team via email.

    Best Regards,

    James Parmee Morris
    Phone Support Ltd
    Last edited by PhoneSupport; 10-23-2009 at 11:15 AM.
    PhoneSupportWorldwide.com
    Web Hosting Telephone Customer Services
    Telephone: 0800 310 2729 - Blog: Click here

  2. #2
    Join Date
    Jun 2008
    Location
    MD
    Posts
    38

    Details

    Is this a paid or volunteer opportunity?

    Thank you.

  3. #3
    Join Date
    Oct 2003
    Location
    Worldwide!
    Posts
    281
    Hi Webhostinghand,

    I have updated the original post with commission information, I was also updating the font sizes but looks like a moderator was 2 minutes ahead of me after posting with the infraction!

    Best,

    James Morris
    PhoneSupportWorldwide.com
    Web Hosting Telephone Customer Services
    Telephone: 0800 310 2729 - Blog: Click here

  4. #4
    Join Date
    Jun 2008
    Location
    MD
    Posts
    38

    Okay

    Oh alright thanks James.

    I applied for an account at your website.
    How do you know how much you'll be paid for?
    Is some one going to contact me about it if i get accepted?

    How does the time sheet setup work?

    Thank you.

  5. #5
    Join Date
    Oct 2003
    Location
    Worldwide!
    Posts
    281
    Hi Webhostinghand,

    If you submit a Support Ticket explaining you will be operating under your own company and would like to know the compensation for the opportunity, they will provde this to you.

    You will get an email notifying you with the status of your application once the admissions team have reviewed your application.

    Thanks for applying and goodluck!

    Best,

    James Morris
    PhoneSupportWorldwide.com
    Web Hosting Telephone Customer Services
    Telephone: 0800 310 2729 - Blog: Click here

  6. #6
    Join Date
    Oct 2009
    Location
    Melbourne, Australia
    Posts
    20
    Is this just for UK or are you going international?

  7. #7
    Join Date
    Oct 2003
    Location
    Worldwide!
    Posts
    281
    Hi Matthew,

    We are launching our new opportunity in a few weeks time providing web hosting outsource services worldwide 24/7 so this is not exclusive to the UK. We want to train agents up initially in Receptionist Services to ensure people understand how to use our system and to certify perspective VSP Agents in our Customer Services certification course.

    Hope this answers your question.

    Best,

    James Morris

    PS: To Everyone... We have had a significant number of applications, but would love to see some more! If you want to provide agent services please apply by reading the top of the thread or going on to our website.
    PhoneSupportWorldwide.com
    Web Hosting Telephone Customer Services
    Telephone: 0800 310 2729 - Blog: Click here

  8. #8
    Join Date
    Oct 2009
    Location
    Melbourne, Australia
    Posts
    20
    Thanks James,

    I have my own company in Australia and have decided to sign up.

    Cheers

    Matt

  9. #9
    Join Date
    May 2008
    Location
    South Florida
    Posts
    134
    Does anybody so far have a report on being accepted into the program and have a report to share here of how this has worked for their company or individual? Want to hear some others experiences.

    Thanks

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