I signed up with GoDaddy several days ago and copied my site files in, etc. I needed to add someone with account privileges and found the process totally unintuitive and their online help useless, etc. More I could explain but the bottom line is I am not sure I want to continue with them.
Host Gator seems well regarded.
Are their processes intuitive?
Is tech support easy to reach without long waits?
Is tech support knowledgeable (Go Daddy was so - so at times)?
hands down hostgator. The main reason I say that is godaddy's control panel is pure feces and their support is outsourced, rude and ignorant. While I may not agree with hostgator's business model they are a good host with lots of good reviews.
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godaddy isn't great with support - I'm speaking from being a domain customer. I have dozens of domains but barely use the support system, and when I have to, responses are very slow. So I wouldn't really trust them with support if you plan on going with them.
Hostgator I have no exp with, you'll have to take the word from the above users. Good luck
I used both in the past. I would probably agree that Host Gator is the better solution for an easy to use hosting account BUT I not quite agree with most people saying Godaddy is not good and support is not good. I have never had problems with the support of Godaddy which works with ticket system. You gotta wait a coupe hours but they will answer and most of the time I could solve problems quickly.
Having said that, Hostgator is still more easy to use.
When it comes to support I can't say godaddy is doing a great job. If you look around at some threads here, you'll see that they are not really famous on providing a good support. And regarding Hostgator, I think it is good to think about moving with them.
Thumbs up Hostgator.I have good experience with them
online and ticket supports are good and responsive.I other hand godaddy is mainly domain orriented from my friend experience their support is very poor and the cpanel also dull. I suggest Hostgator so go 4 it
I'll echo support for Hostgator. Even when I went off half-cocked on one of their employees about a mistake I made, they still remained very professional. That was years ago and I was in the wrong.
My problems of GoDaddy stems from trying to support products on their systems. Their Linux configurations are very non-standard (from a general hosting perspective) last time I reviewed. SSL socket connections (using curl, etc.)have to go through a proxy which is a pain in the ass when no one else does it. It also makes moving servers a pain in the ass. Need an example? Look at the payment systems in Magento ecommerce - when you need to add a feature to an application for a specific host, you kind of get the idea that whoever administers their systems needs to stop taking the "we're big, you do it our way" approach and leverage a little more standardization.
As someone who has supported many GoDaddy customers in the past, I can tell you GoDaddy can be a pain in the ass. Do I think their support sucks? Not really any more or less than any other host can.
I have used host gator for over a year now. What I love is there service there Live Chat is almost always up and I can get answers to my questions so easily that way there is never a wait on there live chat either and never a question they havent answered.
I find it hard to see GoDaddy support is outsourced and do you have any proof to back that up ? As I have called many many many times and have never had a foreign person pick up the phone and always english speaking.
I have also never had a problem with GoDaddys support and has been awesome.
Register with godaddy and buy hosting with hostgator that is the way to go
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I've heard some good things about HostGator from time to time, but looking at their plans and seeing "UNLIMITED" scares me - there is no such thing as unlimited. Seeing that word from a webhost tends to make me steer clear of them.