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  1. #1
    Join Date
    May 2008
    Posts
    43

    MIDPHASE - contacting them

    They have 365 /27 phone support but i can't get any of the numbers to actually work. It says they have been disconected?

    Is this just an issue from the uk?

    I'm trying

    Tech Support & Customer Service
    [email protected]
    1-866-MIDPHASE (Toll Free Phone)
    1-435-787-7101 (Local Phone)
    24 Hours per Day - 365 Days/Year

    so from the uk
    001 435 787 7107
    001 866 643 74273


    nothing connects says number disconnected?

    can anyone else get them?

    clicked the live help, but sadly that does not work for dedicated servers

  2. #2
    We're very much still alive

    I've tried the Toll-Free and Local number from various phones in the U.S. and don't appear to have a problem. I'm having a few people check from outside the U.S. to see if it's an international routing issue.

    Thanks for the heads up - I'll post and update shortly.

    Marc

    P.S. Could you PM your client ID and/or phone number? I can have someone from dedicated support give you a ring.
    Last edited by midphase-MarcB; 10-22-2009 at 03:53 PM.
    Marc Bollinger
    Sr. Technical Engineer - US Operations
    UK2Group.com
    midPhase | AN Hosting | WestHost | 10TB | Resell.biz

  3. #3
    Join Date
    May 2008
    Posts
    43
    Midphase support already fixed my issue since i posted a ticket.

    I just wanted to know if anyone else from the uk could dial those numbers?

    Last time i tried them they worked fine, but now i can't get them. I knew you were still there as i saw the ticket get updated. However if i ever did need to call up on the phone i just want to know i can reach you guys.

    Thanks for the fast reply and let me know what you find out. Since if others from the Uk can call you ok then i need to contact BT and find out what the problem is.

  4. #4
    Quote Originally Posted by need4bw View Post
    Midphase support already fixed my issue since i posted a ticket.

    I just wanted to know if anyone else from the uk could dial those numbers?

    Last time i tried them they worked fine, but now i can't get them. I knew you were still there as i saw the ticket get updated. However if i ever did need to call up on the phone i just want to know i can reach you guys.

    Thanks for the fast reply and let me know what you find out. Since if others from the Uk can call you ok then i need to contact BT and find out what the problem is.
    Glad you got a solution to your issue - We have identified an issue where international callers are unable to hit our local number. We're working on getting this repaired now.

    Marc
    Marc Bollinger
    Sr. Technical Engineer - US Operations
    UK2Group.com
    midPhase | AN Hosting | WestHost | 10TB | Resell.biz

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