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Thread: Iweb sucks ???
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10-21-2009, 11:45 PM #1Newbie
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Iweb sucks ???
Is there anyone with a bad experience with Iweb support or I am the only one ?
I can't believe it %4#:-(
Hosting over 100 sites with VIP clients.
We have 2 servers with Iweb Technologies in Montreal and our main server is down since 2 days.
We had 2 disks in RAID and they tell us both disk broked. How can it be in same time ??? and it take so long to get a short job done
I am so upset.
Never go with a datacenter who is your provider/competitor in same time. We suspect them to try to ruin our business, I cannot see any other raison why.
Who wants our business I am ready to rent a dedicated server now
with Plesk ? You better have a strong and quick support.0
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10-21-2009, 11:51 PM #2Aspiring Evangelist
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10-21-2009, 11:55 PM #3Temporarily Suspended
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10-22-2009, 01:29 AM #4WHT Addict
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10-22-2009, 03:18 AM #5Newbie
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#2992028
les heures d'attente se tranforment en jour d'attente.
tellement décu0
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10-22-2009, 08:34 AM #6Disabled
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Send PM to their representative and I suppose that will speedup the process
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10-22-2009, 09:21 AM #7Newbie
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thanks 4 ur concern and advice.
They told me it might take about an hour or so to do the job as soon as they start it. After 7 or 8 hours I cancelled the ticket as they even did not touch it or read it even after many demands.
We are doing the job ourself and
as soon as our clients are back online(and we help all those who are leaving)
I will proceed to move my 2 box out of there
unless I find someone interested in bying the leftover :-)0
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10-22-2009, 01:19 PM #8Web Hosting Master
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- Montréal
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It seems as the problem has been resolved as of around 11am this morning. There has been problems in the way your ticket has been handeled. I am still not sure why it has not been escalated and/or replied in a timely manner but please get in touch with David that sent you an email to make sure we understand what happened and that we can review the situation and offer you proper compensations and/or fixes.
:: Martin Leclair
:: Linkedin Profile0
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10-22-2009, 02:39 PM #9Newbie
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Resolved ?? You mean I cancelled my ticket.
I did call David, as I told him when the glass fell on the floor you can only sweep the pieces out. You can gave me back the pieces and may be a picture of it as a souvenir if you can call it a compensation.0
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10-23-2009, 07:20 AM #10Junior Guru Wannabe
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qi, I will get in touch with you this morning since I have not gotten feedback about the email I sent you yesterday.
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10-23-2009, 05:42 PM #11Newbie
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Thanks Iweb for taking care seriously about this issue.
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10-23-2009, 05:51 PM #12Web Hosting Master
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Glad to see iWeb is handling the situation is a responsible way. It's good to know they are willing to admit they failed to handle the ticket properly. Hope everything goes well for you.
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10-23-2009, 06:08 PM #13CEO & Leading Designer
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10-24-2009, 03:35 AM #14Aspiring Evangelist
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PRESSD - Dynamic WordPress Hosting v2 is in BETA status, set to launch 1st q 2019.
PRESSD is an OKTANE.COMPANY
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10-24-2009, 05:43 AM #15Junior Guru
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Believe after I see some evidence.You know that harms a lot,everyone won't let that happen on the server,of course that do not worth it.
It is nice Iweb is responsive on this.Hope you can have the problem sorted out soon.█ HostEase Hosting - Professional Web Hosting
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10-24-2009, 03:19 PM #16Aspiring Evangelist
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It's illegal to post links to "childporn" Sorry?
PRESSD - Dynamic WordPress Hosting v2 is in BETA status, set to launch 1st q 2019.
PRESSD is an OKTANE.COMPANY
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10-24-2009, 03:23 PM #17Web Hosting Master
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It's illegal to post links to "childporn" Sorry?:: Martin Leclair
:: Linkedin Profile0
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10-25-2009, 02:33 AM #18Aspiring Evangelist
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I did last year. You contacted the person who owned the server. he knew about the site, he contacted me and said I need proof of the "persons" age before he can delete it per iWeb requirements. I contacted iWeb again, same thing I got the same email he sent the first time.
PRESSD - Dynamic WordPress Hosting v2 is in BETA status, set to launch 1st q 2019.
PRESSD is an OKTANE.COMPANY
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10-25-2009, 02:52 AM #19Temporarily Suspended
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10-25-2009, 11:40 AM #20Junior Guru Wannabe
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10-25-2009, 04:42 PM #21Web Hosting Master
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It depends of the situation, there are situations we can act on, others we can't.
If you sent an abuse report and are not satisfied with the way it is handled, please give me the ticket number and I will escalate it and see if it we can take actions or not.:: Martin Leclair
:: Linkedin Profile0
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10-27-2009, 10:49 AM #22Junior Guru Wannabe
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10-27-2009, 12:40 PM #23Web Hosting Master
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Can you give more information about the software raid 1 where the first disk fails the second disk? I have this configuration on a server and was considering it for a future server and am interested in this as the whole point of the Raid-1 is for this not to happen?:: Martin Leclair
:: Linkedin Profile0
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10-27-2009, 01:35 PM #24Junior Guru Wannabe
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OK thanks for confirming - from the original posts it sounded like it was a hardware issue and it sounded like it brought both drives down or broke the RAID somehow.
It is understandable if it was a software issue as both drives are treated as one in that respect.
Thanks!0
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10-29-2009, 12:08 PM #25Aspiring Evangelist
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Well, its good to know iweb is trying to fix the problem, although I'm not sure if it has been resolved but at least the effort to settle things is there.
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