We are currently having a server with serverloft and as we are in the trial phase have just a few trial websites hosted on it. Now since today we have a curious issue on one of our website
It is not being accessible via a particular network of computers even though till yesterday this network of computers was able to connect to the website.
The website is working fine from all other computers and networks that we are trying to access it from. Now my question is how is this possible. The DNS is configured correctly as the website is being accessed by other networks and has been hosted on this server for quite some time
Also this same network of computers was able to access this website until a few hours ago No changes have been made to any IP firewall or any other server settings at our end.
When we run a tracert from this network it says Unable to resolve target system name
I dont know if the blame lies with the ISP as till yesterday this network was able to access everything fine
Let me know if you have any ideas on this.As in who should we get in touch with or what could be the issue Any help would be much appreciated
Hi i have checked the firewalls the ip of the network (that is not accessing the site) is not mentioned anywhere and since the website was accessible yesterday and no firewall changes were done in the meanwhile I am thinking this should probably not be the problem
When we are running the tracert from that system it not even beginning this is the error we get Unable to resolve target system name xyz.com
Ironically we just tested the network is able to visit another website hosted on the same server but only that particular website is giving a problem.
Any ideas where else we can look for clues as the tracert is not providing much info
Could this be an ISP related issue but the question is howcome till yesterday this network was able to access the website.