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My root password doesn't work anymore, was I hacked?
So I can't get in SSH or WHM with the root password anymore.
I am thinking I got hacked.
If the hacker changed the root password, can the datacenter staff still get in the server and recover my data?
I am thinking the datacenter should unplug the server for now so if the server was really hacked, the hacker can't do anymore harm to the data. Thoughts?
Yeah, they can secure the data as they have physical access to the server. But why do you think the server got hacked?
Sometimes your IP may be a temporarily blocked in the firewall.
Due you have any control panel installed?
IP is not blocked. I can reach my reseller account WHM.
It's been over 30 minutes since I sent ticket, emergency level, to the DC and no response yet, is this normal?? My data is at risk..
Reseller WHM and root WHM passwords are different. Make sure that you are typing correct root password.
I know they are different...
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