I have gotten into a trouble with my VPS provider and seek your guidence.
I signed up with a provider on 14th September. They use SolusVM for VPS management. The VPS have been great so far and I haven't got any major downtime or issue that I needed their help. I use Kloxo to manage everything. (Self managed VPS)
The VPS came with 200GB BW/month. Ideally (Like every other provider) the BW stats should have reset on my renewal on 14th October. But somehow, SolusVM is calculating October BW from day 1 and showing that I have consumed 98% of total 200BW in just 17 days.
I sent them a ticket and asked them to rectify the problem. But instead, they are playing with me from last 2 days. First they told me that I have used that VPS to share few avi files so I have used up my BW. (Which is incorrect) Then they told me that I have illegal files that needs to be removed or they will suspend the server. (I removed all avi files)
(Legal or illegal, thatís not the debate here)
But somehow, they donít understand my point that I shouldnít have BW problem. Looking at my usage log, I only used over 13GB in last 4 days. So I am well under my quota for 2nd month.
What I should be doing??
Does BW usage is actually measured from Day 1 of each month(Irrespective of signup date)????
Perhaps my provider is correct)