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  #1  
Old 10-16-2009, 09:50 PM
soon1 soon1 is offline
Newbie
 
Join Date: Jan 2007
Posts: 26

problem with rapidswitch network


hi
my site hosted with rapidswitch

but i have a problem with them

i work on my site... and suddenly i can;t access cpanel whm shh2 all of them

when i made tracert to my site

it gives me the following


Code:
1    30 ms   143 ms    56 ms  10.0.0.138
  2    35 ms     7 ms     7 ms  ASHAMS-R01C-C-EG [163.121.170.168]
  3    69 ms    67 ms    81 ms  host-163.121.197.234.tedata.net [163.121.197.234
]
  4   117 ms    16 ms     9 ms  host-163.121.183.137.tedata.net [163.121.183.137
]
  5     9 ms     8 ms     8 ms  host-163.121.184.209.tedata.net [163.121.184.209
]
  6     9 ms     9 ms     9 ms  host-163.121.186.253.tedata.net [163.121.186.253
]
  7    44 ms    66 ms    66 ms  host-163.121.202.129.tedata.net [163.121.202.129
]
  8   308 ms   251 ms   188 ms  pal5-telecom-egypt-1.pal.seabone.net [213.144.18
1.73]
  9    86 ms    85 ms    86 ms  mil52-mil26-racc2.mil.seabone.net [195.22.196.18
3]
 10    86 ms    86 ms    86 ms  ge-0-0-0-0.mil19.ip4.tinet.net [213.200.68.145]

 11    91 ms   130 ms   124 ms  xe-7-3-0.lon20.ip4.tinet.net [89.149.187.218]
 12    91 ms   106 ms    91 ms  rapidswitch-gw1.ip4.tinet.net [213.200.79.210]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.

....
30     *        *        *     Request timed out.
what is the problem ?

after that site return after 10 minutes
it happened 3 times with me today

it happens with more than one people
how can i check it ?

plz help me

or have i to change the hosting company ?

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  #2  
Old 10-16-2009, 10:01 PM
FS - Mike FS - Mike is offline
Web Hosting Master
 
Join Date: Jun 2006
Location: Devon, UK
Posts: 1,307
Haven't noticed any downtime here. If you log into your MyServers control panel (http://myservers.rapidswitch.com) and check to see if your server is up. If it is, your server might have blocked you (maybe you're running Login Failure Daemon?) so try using a proxy.

::EDIT::
It appears that they are having some problems, maybe try calling them?

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  #3  
Old 10-16-2009, 11:36 PM
soon1 soon1 is offline
Newbie
 
Join Date: Jan 2007
Posts: 26
server was up
my ip isn't blocked

i called them
the answer was the problem with ur server like misconfiguration
not blongs to networks...network works w/o any prob.

how can i check from where the problem come from?

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  #4  
Old 10-17-2009, 08:17 AM
ragavbpl ragavbpl is offline
Junior Guru Wannabe
 
Join Date: Jul 2009
Posts: 95
if you are a linux expert then try looking into the logs... and try to resolve it your self... or hire some1 to do it for you

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  #5  
Old 10-17-2009, 08:32 AM
soon1 soon1 is offline
Newbie
 
Join Date: Jan 2007
Posts: 26
there is morte than one type of logs
what logs did u mean ?

and resolve what ?

what i have to search for ?

i am not expert but semi pro

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