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  1. #1
    Join Date
    Apr 2004
    Location
    USA
    Posts
    445

    An email account can't be deleted in cpanel?

    My tech guy/partner doesn't have enough posts to start a thread here, so I'm starting one and he'll explain in the next post.
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  2. #2
    Join Date
    Apr 2004
    Location
    USA
    Posts
    445
    Ok, he doesn't have permission to access this page. Where can a newbie post for help here at WHT?
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  3. #3
    Join Date
    Aug 2006
    Location
    Canada
    Posts
    292
    Did you try contacting cPanel for assistance? http://cpanel.net/support.html
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  4. #4
    Join Date
    Oct 2002
    Location
    /roof/ledge
    Posts
    28,089
    Quote Originally Posted by junglecat View Post
    Ok, he doesn't have permission to access this page. Where can a newbie post for help here at WHT?
    He can post in this section right away, but he's probably either trying to include a URL or hasn't activated his account yet. Username?
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  5. #5
    Sorry - I figured it out. My account was indeed activated; and I wasn't trying to include a URL, *BUT* I did change my contact email. I had to confirm, and I did.

    Here's the deal. I recently lost my domain (royalcomputerworks.com) because either I forgot to check auto-renew at my old provider, or they missed something. (Probably my fault.) In any event, I didn’t want to pay increased prices due to the domain being in redemption status; and I found one I liked better, so I purchased it, pointed it to the server, renamed the account on the server, etc.


    However, inside the “Mail” tab in Cpanel, it lists my new account name, as well as one of the old emails for royalcomputerworks.com. When I try to delete the account, it says “Your email account is successfully deleted. Sorry, you don’t have access to that domain”, and the account still shows up.


    To clarify, I should point out that I can’t actually log into that ‘account’ – I dunno that it's actually an account so much that it's sort of a glitch - IOW, account may not be actually existing, but still reflected as an account in Cpanel. However, I want it gone; yet I can’t delete it.

  6. #6
    Join Date
    Oct 2002
    Location
    /roof/ledge
    Posts
    28,089
    Can you see the account listed in WHM?
    If not, have you tried recreating the account then deleting the email account, then terminating the account again?
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  7. #7
    Technically, I can't recreate the account; the email was with the royalcomputerworks.com domain, which I 'lost.' If I created an email address it'd have the @geek4him.com (my new domain) tied to it.

    I haven't checked WHM yet though; will check.

  8. #8
    Join Date
    May 2008
    Location
    Citrus Heights, CA
    Posts
    1,887
    goto /home/user/mail and remove the folder of that domain name, also remove the entries corresponding to that domain from /home/user/etc/passwd
    Last edited by Mark Muyskens; 10-16-2009 at 10:23 PM. Reason: typo
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  9. #9
    Will try that and let you know - thanks.

  10. #10
    Ok; deleted the first (it was a symlink) and the second did not exist.

    Still shows up in "Mail" under Cpanel.

  11. #11
    Join Date
    May 2008
    Location
    Citrus Heights, CA
    Posts
    1,887
    /scripts/updateuserdomains --verbose
    /scripts/mailperm --verbose

    pulling commands out of my ass now.
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  12. #12
    Nope. This is annoying as heck.

    (I appreciate your help, though; if nothing else I'm learning a lot.)

  13. #13
    Join Date
    May 2008
    Posts
    340
    When you changed the domain name associated with the account in WHM, did you notice any errors as it seems the process did not complete smoothly.

    Try renaming the domain name to some FQDN temporarily, then change the domain name to the current one you own and see if that resolves it.
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  14. #14
    No, there were no errors associated with the domain name change. As far as renaming the domain, I'll try that and see what happens.

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