10-16-2009, 08:38 PM
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Premium Member
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Join Date: Jan 2008
Location: London, UK
Posts: 181
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My LogicSupport Experience
I've been using LogicSupport for three months now, and they have provided 24/7 ticket outsourcing services to me. I've always been cautious with outsourcing companies, as I have little control over the ticket responses which are sent out. Therefore, I regularly check up on tickets, ratings and response times in order to ensure that clients are being served to their satisfaction.
Following a less than satisfactory experience with another support company a few months back, I made the move and this company has certainly earned my trust. They send their responses quickly, and they are very professional when dealing with my clients - sure, I've had one or two tickets that have taken a bit more than the promised hour for them to respond to, but they haven't ever missed a response or taken outrageous amounts of time to reply.
Unlike my previous experience, this company has always stayed in touch with me - whenever they have experienced difficulties with assisting a client, instead of expecting me to 'pick up the pieces', they will contact me for advice/my opinion and if necessary they will let me know when they wish to pass the ticket back to me with a reason.
Given the amount I am paying and the quality of service I am receiving, their service represents excellent value and I certainly plan to stay put for many years to come. This is a 12/10 service, and I will more than happily recommend the company to anyone!
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Theo R
» Immediate VPS - Instant deployment, low cost unmanaged London, UK OpenVZ VPS
» London VPS - Central London, UK high performance Xen VPS
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10-16-2009, 11:55 PM
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Aspiring Evangelist
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Join Date: Nov 2000
Posts: 374
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Thanks for posting. Are you on a per server, per ticket plan, or ?
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10-17-2009, 01:41 PM
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Premium Member
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Join Date: Jan 2008
Location: London, UK
Posts: 181
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I'm on a per ticket plan including server monitoring and reboots.
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Theo R
» Immediate VPS - Instant deployment, low cost unmanaged London, UK OpenVZ VPS
» London VPS - Central London, UK high performance Xen VPS
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10-17-2009, 05:24 PM
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WHT Addict
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Join Date: Apr 2006
Location: Bogota, Colombia
Posts: 157
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One more vote for logicsupport  , i have no complains in almost a year and a half.
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10-20-2009, 08:48 AM
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Aspiring Evangelist
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Join Date: Aug 2008
Location: Right behind you.
Posts: 375
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Glad to hear a positive review. 
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http://we3cares.com/
Three years of Outsourcing with excellent services.
Performance exceeds expectation.
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10-20-2009, 08:48 PM
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Newbie
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Join Date: Sep 2009
Posts: 6
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Great review, now i am more interested in finding out about logicsupport
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10-31-2009, 11:17 PM
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Web Hosting Master
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Join Date: Oct 2003
Posts: 914
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Theo, what was the other support company you had a bad experience with?
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11-04-2009, 03:44 PM
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Premium Member
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Join Date: Jan 2008
Location: London, UK
Posts: 181
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Quote:
Originally Posted by IDEALhost
Theo, what was the other support company you had a bad experience with?
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I'm not going to mention a name here, but I moved away from them as their responses were poor quality and quite a few tickets were missed. They were making promises which they couldn't keep to, so I decided to make the switch and I'm happy where I am right now.
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Theo R
» Immediate VPS - Instant deployment, low cost unmanaged London, UK OpenVZ VPS
» London VPS - Central London, UK high performance Xen VPS
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11-17-2009, 09:46 AM
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Web Hosting Master
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Join Date: Oct 2009
Posts: 1,058
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Always great to see happy clients. Thanks for sharing the review.
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