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  1. #1

    Wiredtree OR Servint?

    Which one you vote taking into consideration like VPS quality and support? (Leave the dollars part) I have to choose between both guys. Please help.

    I need less downtime + good support.

    thanks.

  2. #2
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    In my opinion, and from what i have read, both are excellent providers and you cannot go wrong with either.

    As you said price doesn't matter, i would choose Servint, as it has more RAM and bandwidth on the base package.

    Good luck with your sites.

  3. #3
    Thank you Jameson. But some threads are saying Servint support is little slow?

  4. #4
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    Have you checked the network outage section of the forum? It'll give you a good idea about reported outages on both. Support is based on experience. Experience is unique in the sense each and everyone perceives it differently. But search the forum for different experiences from actual customers.

    Regards,
    Joe
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  5. #5
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  6. #6
    I have been with servint for a couple of months now and my VPS has been down once, for a short period (which they happily compensated for). ServInt have been great, support team are friendly, fast and efficient.

    They get my vote!
    AlfaHosts Group Australia - The Web Hosting Experts

  7. #7
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    My First would be ServInt then Wiredtree.

    ServInt has a wonderful community in their forums.

  8. #8
    I'd have to say ServInt.

    WiredTree is good but there are two dealbreakers for me:

    1) They automatically cut processes when you go above your memory quota. I'm not talking burst limit here, it's the soft limit. With their realitvely bloated version of cPanel, you'll pass the soft quota of one of their smaller products quite fast.

    2) They're not fast in going over to new and better cPanel software.

    You'll probably hear counter opinions to this one, and of course - like I said - WiredTree is a good place, good people not out to fool you or anything, but I've since moved to ServInt and have never ever had any processes cut. When growing, instead they gave me a friendly suggestion to move to a larger plan, which I did, and I keep having trafic spikes that get me way above my quota but I don't get any complaints from ServInt.

    ServInt get my vote.

  9. #9
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    Well, it still best that you try and look around for other offers before settling to any. =)

  10. #10
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    Quote Originally Posted by JimScholnik View Post
    WiredTree is good but there are two dealbreakers for me:

    1) They automatically cut processes when you go above your memory quota. I'm not talking burst limit here, it's the soft limit. With their realitvely bloated version of cPanel, you'll pass the soft quota of one of their smaller products quite fast.

    2) They're not fast in going over to new and better cPanel software.
    1) I'm not quite sure what you are talking about. We don't have hard or soft memory limits. You have a guaranteed memory limit. When you exceed that memory limit the server will kill processes. That is going to happen on any Linux server (dedicated or VPS) when you exhaust all of your memory. It sounds like you simply didn't have enough resources for whatever you were trying to run. If you do have enough memory, you would never end up in that scenario to begin with.

    2) What is the "new and better cPanel software"? If you mean the VPS Optimized edition, that isn't new and we have been running it since it has been released. If that isn't what you mean, please explain because we always use the most up to date stable cPanel releases.
    Zac Cogswell
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  11. #11
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    Quote Originally Posted by JimScholnik View Post
    1) They automatically cut processes when you go above your memory quota. I'm not talking burst limit here, it's the soft limit. With their realitvely bloated version of cPanel, you'll pass the soft quota of one of their smaller products quite fast.
    That's how SLM memory works, compared to UBC which ServInt employs. Do a search on WHT and you will find many information regarding SLM & UBC.
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  12. #12
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    Quote Originally Posted by LaptopFreak View Post
    That's how SLM memory works, compared to UBC which ServInt employs. Do a search on WHT and you will find many information regarding SLM & UBC.
    Here's a good thread worth reading: http://www.webhostingtalk.com/showthread.php?t=750355

    What's your budget?

    Seriously, what's your budget?

  13. #13
    @zac

    ServInt never cut processes. Period. Your plans did it all the time.

    When VPSOptimized came out you were slow moving over to it.

    Be the bigger man here and accept it. You still keep a good shop. I said so in my last post. However, that way of handling peak loads didn't sit well with me, so I left.

    These are my opinions regardless of semantics like "we don't use soft limits, we have guaranteed" etc etc. Whatever you use, you cut my processes and that's just not good customer service to me.

    It doesn't matter if "that's how it works". There are OTHER hosts out there (read: ServInt) that won't do that. That's why I'm still with them.

    EDIT: I chose some better phrasing in the text above. It's not my meaning to start a shouting match, just trying to state my opinion.
    Last edited by JimScholnik; 10-17-2009 at 05:34 AM.

  14. #14
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    Quote Originally Posted by JimScholnik View Post
    ServInt never cut processes. Period.
    What happens if another VPS is already bursting/consuming the additional RAM available? Wouldn't the server begin killing processes?

    Quote Originally Posted by JimScholnik View Post
    These are my opinions regardless of semantics like "we don't use soft limits, we have guaranteed" etc etc. Whatever you use, you cut my processes and that's just not good customer service to me.
    Would you complain to your dedicated server provider if your dedicated server begin killing processes because you didn't pay for more RAM? It seems SLM memory is much like a dedicated as you have guaranteed RAM you will be able to use, and you are not relying on RAM that might be available if and when your VPS might need it. It also appears that employing SLM ram also results in a more stable hosting environment.

  15. #15
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    Quote Originally Posted by JimScholnik View Post
    @zac

    ServInt never cut processes. Period.
    Then you didn't run out of memory there, otherwise they would. That is just how the Linux kernel works: when you run out of memory, processes get killed. This can happen in SLM or UBC or even without a virtualized OS.

    When VPSOptimized came out you were slow moving over to it.
    This just isn't true at all. In fact, we posted news in Grove the very day (May 28, 2008 - cPanel release 11.23) it was released and performed updates that day. Maybe you don't understand how cPanel updates work, but they have different release trees that range from stable and tested to in development and bleeding edge. As soon as cPanel pushed out VPS Optimized to it's stable release trees, we updated to it. Sure, we didn't change people's servers to the unstable EDGE builds to get it early, but that wouldn't make sense as we would be sacrificing reliability. Also something to note is that we had already been performing many of the tweaks in cPanel's "VPS Optimized" edition on our servers before they even released it.
    Zac Cogswell
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    zac @ wiredtree.com | toll-free: 1.866.523.8733 local: +1.312.447.0510

  16. #16
    @zac:

    well, you're obviously correct.

    Anyway, thank you for reminding me - and hopefully the guy who started this thread - why I left WiredTree.

    Good talking to you.

  17. #17
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    Quote Originally Posted by JimScholnik View Post
    @zac:
    well, you're obviously correct.

    Anyway, thank you for reminding me - and hopefully the guy who started this thread - why I left WiredTree.
    Wow - what an attitude.

  18. #18
    Just to chime in - I have been with Wiredtree for about a year and a half now across multiple dedicated servers and VPS accounts. I've been 100% happy the entire time, from support to service to hardware quality. Two huge thumbs up from me. These are good guys with quality in mind.

  19. #19
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    Quote Originally Posted by flyah View Post
    My First would be ServInt then Wiredtree.

    ServInt has a wonderful community in their forums.
    Ditto.

    I don't think you can go wrong with either. Both use quality hardware and have a very good network setup. Read the reviews on WHT and both hosts have many many happy customers. I think that support is probably equal.

    In my opinion, ServInt excels in customer service. With ServInt you truly feel like they are a business partner. Add to that the customer only forum, and you feel like a member of a large & friendly family.

  20. #20
    Wiredtree ticket response time is phenomenal. I was just looking through my closed tickets and the longest time to respond was 10 minutes (shortest time 2 minutes). They always have the problem solved before they respond, and explain whatever the problem might have been ...that's not to say that the problem is ever an issue with their servers btw. They're Simply Fantastic.

    I've been with them over a year. My only issue is the price. We run a site in a low paying niche, so it's difficult for it to cover its own costs. We expect that to change as the site grows ...obviously the larger the package the greater value it is for money. Price is the only reason we would ever consider another host.

  21. #21
    I would go with Wired Tree

  22. #22
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    Quote Originally Posted by JimScholnik View Post
    @zac

    ServInt never cut processes. Period. Your plans did it all the time.

    When VPSOptimized came out you were slow moving over to it.

    Be the bigger man here and accept it. You still keep a good shop. I said so in my last post. However, that way of handling peak loads didn't sit well with me, so I left.

    These are my opinions regardless of semantics like "we don't use soft limits, we have guaranteed" etc etc. Whatever you use, you cut my processes and that's just not good customer service to me.

    It doesn't matter if "that's how it works". There are OTHER hosts out there (read: ServInt) that won't do that. That's why I'm still with them.

    EDIT: I chose some better phrasing in the text above. It's not my meaning to start a shouting match, just trying to state my opinion.
    Your comments show little understanding of VPS technology
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  23. #23
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    Quote Originally Posted by WiredTree Zac View Post
    Then you didn't run out of memory there, otherwise they would. That is just how the Linux kernel works: when you run out of memory, processes get killed. This can happen in SLM or UBC or even without a virtualized OS.
    That's actually incorrect, and I would like to clarify since you're telling people what happens at ServInt.

    There are really two questions to answer--has your VE's host server run out of memory, or has your VE burned through its entire memory allotment?

    If the answer is that your VE has used up its entire allotment, then the VE either needs a larger package, or the software causing the extreme memory use needs to be found and fixed. This is the scenario where the difference between SLM and UBC becomes clear. In this case, SLM will begin killing the VE's processes. UBC will not. Instead, it will deny additional memory allocation requests by the VE until the VE reduces its memory use.

    On the other hand, if the answer is that the host server has run out of memory, then all bets are off with either UBC or SLM because at that point the OS takes over and begins killing random processes as a method of self-preservation. This is not a situation you want to be in and the only way to guarantee you will avoid it is to host with a reputable company that won't oversell the physical memory on their host servers. For example, we make sure the sum total of memory guarantees of all VEs on a host server, plus reserve, never exceed the physical RAM of the host server. We don't even count swap space, we simply consider it to be gravy. Thus on a properly configured UBC server that is never oversold, no process will ever be killed. This is what happens at ServInt.
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  24. #24
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    The "guaranteed" memory allocation in Virtuozzo is not guaranteed at all. For example, a 512MB guaranteed / 1GB burst VE is not guaranteed to access the full 512MB of RAM when it needs it much less burst to 1GB. The 512MB allocation is best-effort once the hardware node has exhausted all physical memory, which is common with overselling.

    Regards
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  25. #25
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    Quote Originally Posted by UNIXy View Post
    The "guaranteed" memory allocation in Virtuozzo is not guaranteed at all. For example, a 512MB guaranteed / 1GB burst VE is not guaranteed to access the full 512MB of RAM when it needs it much less burst to 1GB. The 512MB allocation is best-effort once the hardware node has exhausted all physical memory, which is common with overselling.

    Regards
    Where did you read that? If a Virtuozzo provider advertises the customer gets 512 MB of Guaranteed RAM that's what they get. Burst isn't promised and shouldn't be relied on but Guaranteed RAM is definitely usable by the customer. I guess if someone has little to no knowledge of managing a Virtuozzo server things could go wrong but not from someone knowing what their doing. Maybe that's what your referring to.
    Last edited by KnownHost; 10-19-2009 at 02:26 PM.
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  26. #26
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    Yes, technically depending on the situation, UBC may just not allow any more processes to be spawned rather than kill processes. SLM also gives control over which processes get killed if you end up in that situation, so it isn't random. However both still have the same end result of server functionality being impaired. That was the point I was trying to get across to Jim - if you don't have enough resources for what you are trying to run, you are going to run into issues anywhere.
    Last edited by WiredTree Zac; 10-19-2009 at 02:34 PM.
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  27. #27
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    @Jim

    As others have suggested I think you should really get to know the technology you're talking about before you start blaming hosts. The SLM/UBC is a dead horse around here and it's one thing for you to say that you prefer one technology over the other but to try to blame a host on this is silly.

    And before you get all riled up lets understand the situation, YOU ARE TRYING TO USE MORE RESOURCES THEN YOU ARE PAYING FOR (for whatever reason, intentional or not).

    It would be an interesting point to see what your VPS memory for your WT and SI accounts were. As Zac indicated if you run out of memory on your VPS your services will not be killed but you will not be able to spawn new ones. Which can have very similar affects to your website.

    As for your accusations for slow Cpanel deployments I have to totally disagree. While they were never the fastest (out of the 6-8 providers I use) they are far from the slowest. I was with WT for awhile BEFORE the Cpanel For VPS product was even released. I had a discussion about this with them and while they were not going to deploy it until it was a final release they did release it very quickly after it went live.

    Funny thing about that is that my memory use did not change very much at all (only a few megs if that) since WT already optimized their installs very well.

    That aside ServInt and Wiredtree are both excellent hosts (2 of my 3 top recommendations for managed).

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