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  1. #1

    DiligentHost dead? [Merged]

    I have been with these people for a number of years.

    Lately my sites down off and on.

    Now it appears they are down again.

    I'm getting sick of this.I am lucky because mine are non-profit sites but if I was e-commerce I would be pissed.

  2. #2
    Mine are my source of income and are down.

    I'm very pissed

  3. #3

    DiligentHost dead?

    I'm a customer of Diligent Host and discovered to my dismay that my entire site is offline in addition to both cpanel and ftp functionality. Even DiligentHost.com doesn't appear to lead to a "server not found" error now.

    If the company has in fact dissolved, then that speaks very poorly of the management who have failed to notify their customers thus, at least allowing them the opportunity to retrieve the latest iteration of their files.

    Does anyone know the status of Diligent Host?

  4. #4
    Join Date
    May 2005
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    Alabama
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    152
    Wasnt there another post like this one the other day?

  5. #5
    Join Date
    May 2009
    Location
    Ottawa, ON
    Posts
    18
    The server is down IP 209.44.97.18 as of 1:26 EST October 15 2009

  6. #6
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    16,087
    Quote Originally Posted by VPSGuys View Post
    Wasnt there another post like this one the other day?
    http://www.webhostingtalk.com/showthread.php?t=719836
    http://www.webhostingtalk.com/showthread.php?t=887648

    Good luck

  7. #7
    Join Date
    May 2009
    Location
    Ottawa, ON
    Posts
    18
    mine is down as well IP 209.44.97.18 as of 1:26 EST October 15 2009

  8. #8
    Join Date
    Aug 2002
    Location
    Past North
    Posts
    728
    Wow I very recently moved my sites from there. Glad I did.

    Interesting, there last login was 10-09-2009 11:53 PM

  9. #9
    Join Date
    Dec 2002
    Location
    Ferenginar
    Posts
    4,156
    Quote Originally Posted by phaedarus View Post
    Does anyone know the status of Diligent Host?
    After reading the threads MikeDVB posted and this one - it doesn't look good. Even if they recover, dust off and resume operations I would recommend downloading a backup (when you can) and switch to another web host.

    You do have a recent backup, right?

    You didn't pay for 1 year of web hosting, right?

  10. #10
    Join Date
    May 2009
    Location
    Ottawa, ON
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    18
    Quote Originally Posted by phaedarus View Post
    I'm a customer of Diligent Host and discovered to my dismay that my entire site is offline in addition to both cpanel and ftp functionality. Even DiligentHost.com doesn't appear to lead to a "server not found" error now.

    If the company has in fact dissolved, then that speaks very poorly of the management who have failed to notify their customers thus, at least allowing them the opportunity to retrieve the latest iteration of their files.

    Does anyone know the status of Diligent Host?
    Did you get any news about them? My sites are down as well

  11. #11
    Quote Originally Posted by RossMAN View Post
    After reading the threads MikeDVB posted and this one - it doesn't look good. Even if they recover, dust off and resume operations I would recommend downloading a backup (when you can) and switch to another web host.

    You do have a recent backup, right?

    You didn't pay for 1 year of web hosting, right?
    I have a backup of my php files but not a recent backup of the mysql database. It isn't too critical as I can easily repopulate the database with the required accounts but it would certainly have saved me some time. The services I provided to my clients had not yet begun to be in full swing yet.

    I paid for six months of hosting with roughly two and half months of service remaining.

  12. #12
    Join Date
    Jun 2004
    Location
    Toronto
    Posts
    3
    I'm in the same boat. Websites down including their own. Doing a traceroute says there's a problem with a gateway somewhere in their own network. If they didnt fold up shop, then our data is ok and should be recoverable when they're back up. I'm very disappointed, I thought I found a reliable host up until this month.

  13. #13
    Join Date
    Aug 2007
    Posts
    6,882
    Sad to hear these kind of stories. Only medicine which prevents much damage is regular back ups.

  14. #14
    Join Date
    Jun 2008
    Location
    Toronto
    Posts
    3
    mine is down too... 209.44.97.18
    the main site for DH is gone for me also

    i feel so unlucky as i recently downloaded and then deleted a backup of my entire site...
    i don't want to rebuild all of that again

    not to mention that now all of my email is gone
    Last edited by JackFeschuk; 10-15-2009 at 10:14 AM. Reason: added another point

  15. #15
    Join Date
    May 2009
    Location
    Ottawa, ON
    Posts
    18
    Hi guys, I spoke with the company that provided dedicated server to Diligent host. They told me that he has not paid his bill for several months and he owes ton's of money. All his contact information that they have for him is no longer valid.

    I've been in the Windows hosting business since 1999 and I had few clients that required Linux hosting and this is why I was using him.

    After speaking with the company, I arranged to take over Diligent Host. The server will be up later today or tomorrow. All of you will be able to access your websites.

    At this point you can move your website elsewhere or keep it with me. I will honor any prepaid accounts if you wish to keep your site with me.

    My contact is as follows:

    Bobby Tzenev, CEO
    nVira Inc.
    Web Hosting & IT Solutions

    tel: (613) 656-2193 x101
    fax: (613) 249-7365
    email: [email protected]

    37-1010 Polytek Street
    Ottawa ON K1J 9J2
    www nvira com

  16. #16
    Wow, nice move mercur. I hope this is true and it will be an honour to keep the sites with you. Please let us know any updates on this.

  17. #17
    Join Date
    Jun 2008
    Location
    Toronto
    Posts
    3
    well I hope you're being honest mercur. i'm planning to get a backup of my data first thing. what happens after that is out of my control. but really - i do NEED to get a backup of my data first

  18. #18
    Join Date
    May 2006
    Location
    Sweden-Sexy blonde babes!
    Posts
    87
    I'm the one who gave them a favorable review before, I really dont know whats going on now but while with them (over a year) they were one of the best hosts i ever hosted with.... but now if they dont come back, i dont have a updated version of my DB (

    Last i did a backup was maybe 2 months back and have no one to blame but myself if things go sour

    I REALLLLLLY do hope its just a tech problem,
    I dont want to change servers
    and i dont want to lose my last updates

    worst of all, i have other sites on the server... all are down.


    Come on Diligent... at least a word from you guys would help.

  19. #19
    Join Date
    May 2009
    Location
    Ottawa, ON
    Posts
    18
    Hi guys, I spoke with the company that provided dedicated server to Diligent host. They told me that he has not paid his bill for several months and he owes ton's of money. All his contact information that they have for him is no longer valid.

    I've been in the Windows hosting business since 1999 and I had few clients that required Linux hosting and this is why I was using him.

    After speaking with the company, I arranged to take over Diligent Host. The server will be up later today or tomorrow. All of you will be able to access your websites.

    At this point you can move your website elsewhere or keep it with me. I will honor any prepaid accounts if you wish to keep your site with me.

    My contact is as follows:

    Bobby Tzenev, CEO
    nVira Inc.
    Web Hosting & IT Solutions

    tel: (613) 656-2193 x101
    fax: (613) 249-7365
    email: [email protected]

    37-1010 Polytek Street
    Ottawa ON K1J 9J2
    www nvira com

  20. #20
    Join Date
    Jun 2004
    Location
    Toronto
    Posts
    3
    mercur. Thanks for doing this. Many of us who fail to make regular backups are grateful to have access to our websites again. I'm wondering about the logistics behind taking over all the data and ownership of a company (Diligent) without even contacting them or having authorization. Is it a case where the dedicated hosting company owns the data (written in the contract) and can sell it to whomever?

  21. #21
    Join Date
    Jul 2009
    Location
    Chicago, IL
    Posts
    136
    My cPanel just came up and I was able to login. I didn't know anything was going on until yesterday when my email stopped. I wasn't hosting, just moving email.

    I'll stick around but would like to know new pricing as soon as you know what it is or will be.

  22. #22
    Quote Originally Posted by mercur View Post
    Hi guys, I spoke with the company that provided dedicated server to Diligent host. They told me that he has not paid his bill for several months and he owes ton's of money. All his contact information that they have for him is no longer valid.

    I've been in the Windows hosting business since 1999 and I had few clients that required Linux hosting and this is why I was using him.

    After speaking with the company, I arranged to take over Diligent Host. The server will be up later today or tomorrow. All of you will be able to access your websites.

    At this point you can move your website elsewhere or keep it with me. I will honor any prepaid accounts if you wish to keep your site with me.

    My contact is as follows:

    Bobby Tzenev, CEO
    nVira Inc.
    Web Hosting & IT Solutions

    tel: (613) 656-2193 x101
    fax: (613) 249-7365
    email: [email protected]

    37-1010 Polytek Street
    Ottawa ON K1J 9J2
    www nvira com
    For customers that choose to stay with you and renew for another term, will they be paying the same price and be entitled to the same services that were available with Diligent Host's packages?

    We'd like to to know what changes, if any, should we expect to see to pricing models and offerings.

    Thanks for bringing our websites back up. Regardless of what final decision is made with respect to their next host, I'm sure that the majority of Diligent Host's current customers greatly appreciate this.

  23. #23
    Join Date
    Jul 2009
    Location
    Chicago, IL
    Posts
    136
    While my cPanel is working, I cannot log into my client account. It tells me that "license validation failed."

  24. #24
    Join Date
    May 2009
    Location
    Ottawa, ON
    Posts
    18
    Hi Guys, the server is UP. There are many issues with it. It was hacked and it was pushing large amount of traffic. We are working to resolve the outstanding issues with it.

    I'll keep you posted.

    Cheers,
    Bobby

  25. #25
    Join Date
    Jul 2009
    Location
    Chicago, IL
    Posts
    136
    Was our credit card information compromised?

  26. #26
    Join Date
    May 2009
    Location
    Ottawa, ON
    Posts
    18
    I don't think so. There was a bot trying to do a DOS on another host

  27. #27
    Join Date
    Jun 2008
    Location
    Toronto
    Posts
    3
    @mercur:
    thank you so much man. i've got a backup of my data now

    please keep us posted by this thread or by email from customer records on what will be happening.

  28. #28
    Join Date
    May 2009
    Location
    Ottawa, ON
    Posts
    18
    Well the servers are a mess. We are working on cleaning it up and getting it running properly. I'll be emailing all the clients to notify them about the change and see how many are willing to stay.

    This is what happens when people offer $1.98 hosting.

  29. #29
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    May 2009
    Location
    Ottawa, ON
    Posts
    18
    To be honest, the pricing was the reason why Diligent went down. You can't possibly run a hosting business and charge $1.98/month. I've been in the hosting business long enough to know that anything under $10/month is not profitable. We will definitely be revising their pricing or at least removing some of the plans.

    Think about it. If you open a single ticket a month and my tech guy gets paid $20/hour and it takes him 15 minutes to resolve it, this will cost the hosting company $5.00 or they are already loosing $3.15 on a $1.85 account. Never mind resources, bandwidth etc...

  30. #30
    Quote Originally Posted by mercur View Post
    To be honest, the pricing was the reason why Diligent went down. You can't possibly run a hosting business and charge $1.98/month. I've been in the hosting business long enough to know that anything under $10/month is not profitable. We will definitely be revising their pricing or at least removing some of the plans.

    Think about it. If you open a single ticket a month and my tech guy gets paid $20/hour and it takes him 15 minutes to resolve it, this will cost the hosting company $5.00 or they are already loosing $3.15 on a $1.85 account. Never mind resources, bandwidth etc...
    Fair enough.

    Hopefully though, you'll offer some discount pricing or other incentives to entice those who have been burned by Diligent Host to stick around.

  31. #31
    hello mercur
    it appears the server is not accessible again... can you estimate when it will be back online?

  32. #32
    Join Date
    Jun 2008
    Location
    Toronto
    Posts
    3
    how much will it cost to stay?
    i mean i just let my current term run out (if thats even possible...) and then make up my mind

  33. #33
    Quote Originally Posted by phaedarus View Post
    Fair enough.

    Hopefully though, you'll offer some discount pricing or other incentives to entice those who have been burned by Diligent Host to stick around.
    The incentive might be that the pricing is set at a point where the host actually has enough money to stick around.

  34. #34
    Quote Originally Posted by plumsauce View Post
    The incentive might be that the pricing is set at a point where the host actually has enough money to stick around.
    Setting your sarcastic jab aside for the moment, I was merely suggesting that most customers of Diligent Host don't even realize that it is under new management and as such, are unaware of how much more they'll be paying when they renew for another term.

    Regardless of the rationality or justification for such an increase, the only focal point concerning existing customers is that prices will have jumped, assuming $10 per month, by 80%. As such, they'll want to see a compelling reason to remain where they are.

    So, a small discount, the enabling of features previously unavailable, more space/bandwidth, better service for what they were getting with the budget packages are some incentives that would help.

    Obviously, it's unrealistic to expect that nothing will change. Throwing a bone in addition to announcing a substantial price increase (for low tiered plans) however, might not be such a bad idea.

    On the other hand, if the plan is to simply let go of customers still under contract with Diligent Host, then by all means, carry on.

  35. #35
    It wasn't *meant* to be sarcastic, just realistic.

    It doesn't really matter if it is 10 percent or 1000 percent.

    What really matters is whether there is sufficient margin for it to be a *sustainable* business. Constantly running in loss leader mode will eventually get to the same result as before Nvira/Mercur stepped in.

    At this point, Mercur's actions have already enabled you to get a copy of your database which you did not have before.

    Since Mercur has said that he would be emailing customers from the customer records, how would customers not know that the server has changed control?

  36. #36
    Quote Originally Posted by plumsauce View Post
    It wasn't *meant* to be sarcastic, just realistic.
    The tone you set came across as very condescending nonetheless.

    It doesn't really matter if it is 10 percent or 1000 percent.
    What really matters is whether there is sufficient margin for it to be a *sustainable* business. Constantly running in loss leader mode will eventually get to the same result as before Nvira/Mercur stepped in.
    Price is always the determining factor for the consumer. Most simply won't understand the technicalities behind running a hosting business and whether or not the venture is profitable, they just want to see that their investment is justified if the price is raised.

    At this point, Mercur's actions have already enabled you to get a copy of your database which you did not have before.
    Which I have already thanked for him for.

    Since Mercur has said that he would be emailing customers from the customer records, how would customers not know that the server has changed control?
    I was referring to the state of things as it currently was at the time of the quoted post. One thing I"ve noticed with Diligent is that they never really were good with forewarning customers with respect to impending downtime or other matters relating to levels of service.

    I'm sure Mercur will be doing a better job of this. Transparency is definitely something that would sway me to stick with it.

  37. #37
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,795
    phaedarus,

    I think it's already incentive enough with mercur willing to pay for the downed server and thus save your data, no?

    If they raise the prices, just pay one month for $10/mo or what not and see how it goes. If you don't think it's worth it, simply change to someone else.

    I do think it's strange that the datacenter is just willing to turn over this server all of a sudden to an unknown party.

  38. #38
    Join Date
    May 2009
    Location
    Ottawa, ON
    Posts
    18
    In addition to the unorganized setup, There is also a hardware issue with the server as well. We are in the process of rebuilding it and it should be up sometime today.

  39. #39
    Join Date
    Aug 2007
    Posts
    6,882
    mercur,

    You have done a great job mate. At least the customers will be able to take the back up of their data.

  40. #40
    Join Date
    Mar 2009
    Location
    Miami, Florida
    Posts
    19,185
    Mercer,
    I applaud your efforts to restore the customers data. This may be one of the few truely good things when a host goes under. Because of this kind act, I will volunteer (and I am sure sevral others here would do it as well) to help you with any of the Linux Specific/cPanel/WHM administration until you get your sea legs.

    You have done a great thing

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