We've been in touch with various companies, with for some reason no luck.. even after numerous call backs.
After being very frustrated over the lack of customer service, as well as how hard it is to understand the SPLA in general (pricing/terms). I am wondering if anyone can recommend us (we're a Canadian firm) an SPLA provider who can also help us understand the pricing and how to effectively use/manage it?
From our experience, I would recommend Software House International (SHI). They are very easy to deal with as well as quick to respond. I would recommend contacting all the providers to inquire about the SPLA program and see who responds the quickest and who explains the program in simple terms.
We use Insight in Canada; sign-up was pretty quick and easy. Let me know if you'd like me to pm you our rep's contact info.
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