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  1. #1
    Join Date
    May 2002
    Location
    Springfield
    Posts
    59

    Auto-upgrading hosting

    Are there any hosting solutions that offer expanding bandwidth and space as their base packages increase. I was with Dixiesys for over 7 years, and had a decent package, but it was getting a bit outated. When I enquired, they required me to either pay more for a mid-grade package, or give up portions of my package for an equivalantly priced low-grade package. I'd rather a company automatically upgrade accounts as they upgrade their base packages, rather than being told to piss off when the package becomes outdated.

  2. #2
    I think most hosts would upgrade your package if the old and new package are of equal $$$ value. Although it's unlikely that the change would be made proactively by your host.

  3. #3
    A lot of companies will just update your account if you have been with them for a while. You have to contact them though because most wont do it automatically
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  4. #4
    Join Date
    May 2002
    Location
    Springfield
    Posts
    59
    When I requested an upgrade, they stated I had to switch to one of their existing packages. However, not only do they only offer three packages, but I have an expanded package from a prior promotion. So I would either have to pay more to get the same bandwidth and number of domains... Or pay less (cheaper for more space) for only slightly more space. Basically, the package I have is radically different than those they offer now. My expectation was they'd say "Sure, we're adding 250MB for being a good boy", or maybe "Sure, we'll triple your space for $1/month".

    Boils down to poor customer service, but the only way to know I won't be stuck with an archaic package again, would be to find someone who just automatically provides more space (bandwidth, etc.) to existing customers. That to me sounds like even better customer service than requiring your customers to contact first.

  5. #5
    Join Date
    Apr 2009
    Posts
    643
    You are right. Some hosts have the tags like "for the new customers only" and that is not what will make old customers loyal
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  6. #6
    Join Date
    Mar 2009
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    /usr/bin/perl
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    971
    even large, established hosts do this. If you like your host otherwise you might just purchase the new package, transfer your stuff over and cancel the old one.

  7. #7
    Join Date
    Jul 2008
    Location
    Eta Carinae
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    2,671
    Quote Originally Posted by hostingmini View Post
    I think most hosts would upgrade your package if the old and new package are of equal $$$ value. Although it's unlikely that the change would be made proactively by your host.
    I agree with that - new packages tend to be different in pricing and perhaps even offers. We do the same thing, we never change an old package to a new package unless the client agrees to pay the difference but if it was the same price then there is no problem if they request it.

    But on the other hand, a 7 year old package (I assume from the first post) is a little old - I remember hosting was far more expensive and the allocation of space and bandwidth was far less.

  8. #8
    Join Date
    Sep 2009
    Posts
    375
    I think you might have a hard time to actually find a host that would automatically upgrade your account, its really either request for it and pay more...

  9. #9
    If you are happy with what you have why do you need to have that upgrade and what kind of the upgrades should they be and how often?

  10. #10
    If you think this will satisfy your needs your may upgrade with your old host but if you need more for less you may change your mind and search for a good new one.
    Good Luck...

  11. #11
    Join Date
    Nov 2007
    Location
    Dallas, TX
    Posts
    8,945
    Some web hosts will provide you with an upgrade for free, but it is not likely to be an automatic upgrade at many hosts.

    It never hurts to ask when you do desire a free manual upgrade -- all they can say at the worst is simply "no".

    -mike
    Mike G. - Limestone Networks - Account Specialist
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