Results 1 to 4 of 4
  1. #1
    Join Date
    Sep 2009
    The Woodlands, TX

    DNS A Records - Need help

    I'm using CPanel / WHM -

    I have a client who is setting up A records to point to my server for hosting a website only.

    My question is this:

    When creating the account in WHM, do I set up the account to use my nameservers or do I use THEIR nameservers?

    They are using / and they have pointed these A records to my server: --> 216.XXX.XXX.100 (My Server)
    FTP --> 216.XXX.XXX.100 (My Server)

    Only problem is I'm not seeing anything show up doing an nslookup for their domain. I want to make sure I set my account up properly in WHM/Cpanel - or did I miss a step?

  2. #2
    Join Date
    Oct 2009
    UK - London

    If they have pointed and ftp on to a specific IP on your server, it does not matter what nameservers you use as long as the only account hosted on "216.XXX.XXX.100" is their account. If it's not, you should put their account on a dedicated IP on your server and give them this IP instead. If multiple websites are hosted on the same IP, you cannot point the domain to this IP as it will not show any of the websites (it will show the default "cPanel has been successfully installed and your apache is working!" page). If you cannot do this (i.e. you don't have the IPs to do this), then you must provide them with your nameservers and tell them that they have to change their nameservers to your nameservers in order to use your services.

    I hope that's clear, you might have to read that slowly as it's a little confusing!
    Guy Riese - Tech-Hosts Ltd. - Registered company in England & Wales (Based in UK - Europe)
    High quality & affordable Web Hosting, Reseller Hosting, Master Reseller Hosting, Linux VPS & Dedicated Servers
    Lowest priced domain names in the industry - instant registration and management

  3. #3
    Join Date
    Oct 2004
    Kerala, India
    Quote Originally Posted by Invectra View Post
    They are using / and they have pointed these A records to my server: --> 216.XXX.XXX.100 (My Server)
    FTP --> 216.XXX.XXX.100 (My Server)
    As long as the domain is using their NS and they have pointed the A records correctly to your servers in the zone file, you need to create the hosting account on your WHM with IP 216.XXX.XXX.100. The domain should work fine. The domain resolving will be taking place from their server and you don't need to worry about that part. There is no difference if you use your or their NS while you create the hosting account on your server.
    David |
    Affordable Server Management Solutions sales AT cliffsupport DOT com
    CliffWebManager | Access WHM from iPhone and Android

  4. #4
    Join Date
    May 2006
    EU & USA
    While creating an account in cPanel you can select that you want to use their nameservers; it is important to choose this option especially if they decide to host mail on another server (mx records) if you do not take care of this properly you may get in trouble later when one of their scripts is going to send mails out to their own domain; or if any other person on your server mails to the domain.

    This happens because in a default setup the mail will still be delivered locally. And remote mx records are not observed.

    So it is important to make sure you set this up correctly; although the chance a customer runs into this issue is slim; it may cause great confusion with your support department and the customer if it happens.

    The option is one of the last check boxes when creating an account:
    Use the nameservers specified at the Domain's Registrar (ignore locally specified nameservers)

Similar Threads

  1. SRV Records
    By kjohnsonjr in forum Dedicated Server
    Replies: 0
    Last Post: 02-17-2009, 06:48 PM
  2. PTR Records...
    By IceCreamMan in forum Domain Names
    Replies: 10
    Last Post: 09-16-2006, 12:29 PM
  3. SPF records
    By HD Fanatic in forum Hosting Security and Technology
    Replies: 5
    Last Post: 09-12-2006, 12:50 AM
  4. Nameserver, A records, MX records???
    By Andrew B. in forum Web Hosting
    Replies: 7
    Last Post: 03-03-2004, 09:13 PM
  5. a records/cname records/mx records...
    By jmweb in forum Hosting Security and Technology
    Replies: 6
    Last Post: 02-25-2003, 01:49 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts