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Thread: My host disappeared!
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10-13-2009, 11:43 PM #26Web Hosting Master
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Many small hosts...
Many small hosts are 1 person shops, a lot are just "resellers" for larger hosting companies.
If one of these guys get in an accident, or something unexpected happens, you will have this type of thing happen.
As for paypal, My company accepts paypal, and although I have never had a request for a refund in the 6 years we have been in business, I am sure paypal will at least look at your request.
My company offers monthly prices, and you pay 10X monthly for yearly payment... I love when people pay monthly, I make more money, but I hate when companies advertise $2.99 a month and you have to pay for 36 months up front!!! That to me, is a lie.
Any deception at all from any business is a clear sign you should look elsewhere!Nexxterra.com Web Services
MassiveServers.com Web Hosting, Dedicated servers and Domain Registration - Miami, Florida, USA
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10-14-2009, 08:03 AM #27Retired Moderator
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Maybe you can establish contact with the owner via PM at this forum: http://forums.digitalpoint.com/showthread.php?t=1338440
Good luck!
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10-14-2009, 01:24 PM #28Web Hosting Industry Expert
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If a provider closes down due to *lack of sales* i.e. new orders then they have a cash-flow problem and were not properly managing their finances.
I could tell you that should my company receive no new orders for the next year even if there were the "normal" amount of cancellations the company would still be profitable and functioning.
The thing that is bad - is that it's impossible to tell how well the company's finances are managed because that's privileged information that no provider is going to give out.
On a side note - you're not stupid for signing up for a year - your (ex-)provider is the one that is wrong in this situation for not at least giving you a partial refund or letting you know that they were going to go offline.
Hopefully this is some sort of *long* hiccup and they will come back and you can at least get your data if you need it.
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10-14-2009, 01:32 PM #29Junior Guru Wannabe
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sorry to hear, i agree with everything said. Hope everyone has learned a lesson, sorry you had to learn the hard way. The main thing is you research your host, know there address, number (if they have one).
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10-14-2009, 01:48 PM #30Web Hosting Master
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We're all sorry that this had to happen to you, If you can't contact them on anything, Try contacting PayPal explain your problem and maybe they can give you some type of refund.
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10-14-2009, 01:55 PM #31Web Hosting Guru
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Sorry to hear your trouble.
But as everyone else said, there isn't much you can do now.
Move to a new host and do a proper research before signing up with them.
I just hope that you do have backup of everything.Find solution to every problem ---> Google.com
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10-14-2009, 02:00 PM #32Junior Guru Wannabe
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I'm having major probs with my host although not as bad as yours. I came here looking for info on migration. I'm guessing it will be a major pain having a seamless migration to a new server (I have forums & lots of business).
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10-14-2009, 03:02 PM #33Web Hosting Guru
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If your current provider is using cPanel and you want to move to a new host that uses the same, there isn't going to be much trouble.
Check the forums and ask hosts about site migration.
There are a lot that will be happy to do that for you.
Check if DowntownHost.com meet you needs.
(Send a PM to Jedito here and tell him I sent you )Find solution to every problem ---> Google.com
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10-19-2009, 01:56 PM #34Temporarily Suspended
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10-19-2009, 02:15 PM #35Private Citizen
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10-19-2009, 02:23 PM #36Web Hosting Master
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10-19-2009, 05:26 PM #37Web Hosting Industry Expert
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If you go with a host that is experienced with transfers and offers such a service free or for a small fee the chances are that it will go very smoothly. I know that I personally have done hundreds upon hundreds of transfers and in most cases it can be 100% seamless but it depends more on the old provider than the new one as for how seamless/fast the process is. Sometimes things are disabled at the old provider (such as Remote MySQL Access) that can make 100% seamless a tad difficult to achieve.
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10-19-2009, 06:12 PM #38Newbie
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This has happened to me in the past also, and there are certain ways you can avoid it.
- Go with larger web hosts
- Don't go with cheapos who promise the world at $0.01/month
- Try to look for recommendations/reviews of the host before purchasing
I couldn't get in touch with the host in the end, but thank God I kept a local backup.
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10-19-2009, 09:48 PM #39Web Hosting Guru
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10-20-2009, 02:03 AM #40Aspiring Evangelist
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10-24-2009, 07:51 AM #41Newbie
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I was in the hospital for a week.
To quote Pulp Fiction. "When you little scamps get together you're worse then a sewing circle!"
The server is back online. If you're a client, submit a support ticket.Last edited by hostbeyond; 10-24-2009 at 08:05 AM.
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10-24-2009, 09:05 AM #42Temporarily Suspended
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I think this hostbeyond loads well at the moment, may b its high time u switch to a reliable provider
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10-24-2009, 09:14 AM #43Newbie
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I don't know where he got that up and down for 3 months, because it's simply not true. Perhaps he exagerated as most people tend to do. I've had 2 major problems since I started hosting last year. The latest involved a trip to the hospital, that's all I'm going to say.
Internet is serious business.
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10-24-2009, 09:54 AM #44Brian King of LLAMEDOS
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Whilst we have some sympathy for you being in hospital for a week, I have to say:
I think the OP would have loved to have been able to submit a support ticket,
but if your site/services were down, he would have been unable.
Anyway, now is the time to put into place a 'dissaster plan', to avoid a repitition of these events.
I'm assuming the OP was not your only client effected, or should I know better and assume nothing ?
Hope you & the OP get things sorted & your health stays 'OK'._____________________________________________________________
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10-24-2009, 10:24 AM #45Newbie
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10-24-2009, 10:31 AM #46Newbie
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Yeah, I realize that. There was nothing I could do though.
That's a smart idea.
He wasn't the only client affected and I apologized to all clients for the inconvenience.
Yes, they do. I currently have about 9 disputes open and barely enough to cover the costs of this months server bill. If I knew who the possible client was then I could better assist him in resolving the matter.
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10-24-2009, 02:23 PM #47Web Hosting Master
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Supply and Demand is what drives Hosting Companies to offer those kind of deals....
Many times, this simply backfires and the hosting company disappears by cutting their losses.Biznesshosting, Inc. DBA VOLICO - Intelligent Hosting Solutions
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10-24-2009, 02:59 PM #48Retired Moderator
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Paypal gives 100% buyer protection on intangible goods.e.g. domain names websites, webhosting etc
Open a dispute now on Paypal. My guess is that you will get something from them.
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10-24-2009, 10:12 PM #49Newbie
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I replied to all disputes. However, I was not aware of that. The point I was trying to make is I can't afford to give out any more refunds at the moment. I have 2 choices. To either cut my losses and leave or try to rebuild with what I've got. Whether clients want to leave, that's up to them but I can offer credit towards hosting.
Then maybe I can get some off site back up service additional staff, so this type of situation doesn't happen again. I started hosting to just pay for a server. I never expected nor wanted to get popular.
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10-24-2009, 11:18 PM #50Web Hosting Industry Expert
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Hard to know - it could be a lot of things that would cause them issues when the server itself was online or they could be exaggerating.
As for you being in the hospital - you either need to have a backup plan or making obvious to your clients that you are a one-man show and that if things go down due to you being ill or in the hospital that they are just going to have to wait. I guess what I'm getting at is don't say 24/7 support and promise 99.X% uptime if it's not really available 100% of the time.
Internet is serious business.
Nope - the only way a dispute will be won on an intangible good is if the PayPal account (or credit card used) was actually stolen and the charge is legitimately fraudulent and there is evidence to substantiate that.
It is very important to keep extra cash available in the event that something should happen - don't offer a refund policy if you can't really refund each and every person if they request it and make sure that your refund policy isn't so long that you can't ever touch the funds paid to you without having to worry about having the money on hand.
If you're not in it because you love doing it then chances are you're going to stop doing it sooner rather than later - maybe take this as an opportunity to get back to doing what you really want to do as apposed to doing something you don't really seem to enjoy?
If you do decide to do that - I wouldn't just shut it all down and walk away - do the honest thing and let everybody know what is going on and give them time to migrate to other providers.
If you don't want to do that, just host the number of people you need to keep things afloat and then shut off new orders or raise your prices ridiculously high. This way you either won't get new orders or new orders will be will worth the effort due to how much they are paying you. These are a couple of simple alternatives to keep you from going larger than you want while still having enough clients to have the funds to do what you want to do.
Good luck!Last edited by anon-e-mouse; 10-25-2009 at 03:26 AM. Reason: fixed quote tags
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