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  1. #1

    Thumbs down AdminGeekZ - sales support experience

    I faced strange and very bad experience when I decided to deal with AdminGeekZ as far they provide vbulletin solution

    I was connecting the sales in AdminGeekZ to start with them ... but after 3 emails from my side, they decided to not accept business with me directly after I reveal my personal information!! with lame reasons I can't understand

    First reason was I'm connecting from a domain that doesn't have anything on it! which is strange from a company providing Initial Server Configuration and server setup! ... I mean, the chance that the new customers don't have website is big
    Also, I don't know that I need to setup a decent website to be acceptable for AdminGeekZ ! .. I use this domain for email service only .. and I can use hotmail and gmail !!

    Second reason is that I didn't provide phone number when I did and I'm not sure why he said that !!!

    Third reason that I didn't provide P. O. Box which I don't have at all and this can't make any problem, beside I'm not from US, UK, or Canada ! and I told him that I'm using PayPal which helpful in these situations

    The conclusion , they reach that I may a fraud attempt and I'm not sure how I can practice fraud when they need from me a server and they work due to technical problems only ! which fraud will pay you for server maintenance !


    based on the reasons and the way in handling my request and the time ... I believe it is racist matter and I don't see anything else .. Otherwise, it is easy to ask me for missing information if he wants .. not just decide to not accept business from me with weak reasons

    I told him with my concern and I tried to clarify his claims .. but he used harsh words like moron and idiot


    I thought it is better to raise this issue to the company management and I sent to [email protected] but the same salesman replied my email ... I found that the salesman is the director who is Scott Mcintyre

    Scott Mcintyre <[email protected]>
    date: Fri, Oct 2, 2009 at 9:23 PM
    subject: RE: Please Judge


    I am the Director and the company is based on my reputation which is outstanding, has been for years and will continue to be for years.


    My personal opinion of you has not changed, neither will it change, playing the race card has turned the entire sales process sour and you will receive no respect from myself, my company or any of our staff. You are not welcome as a customer, not now, not ever. You may not agree with the basic fraud screening which is fine, these are not always perfect. I provided you the reasons why which with your explanations they could have been over-looked however you decided to attack me personally and that was the end of ANY further potential relationship.


    You are free to conduct yourself however you wish and you can think what you wish. We have HUNDREDS of VERY, VERY happy customers as you have already found out from reading our reviews and its a shame we have had to meet an individual that is as closed-minded as yourself.

    The bottom line is you have ruined any chance of redeeming any further non-hostile communication by your false accusations.

    Now you have had enough of my time.

    I didn't read his email ... because I didn't like his language and I feel that he enjoys it
    I know that I will not get anything from this ... but I couldn't let it go

  2. #2
    Join Date
    Aug 2009
    Posts
    50
    seems lil bit harsh for me for a company to refuse a sale this way , would you paste your 3 mails and we hope to hear back from Scott too.

  3. #3
    Join Date
    Jan 2005
    Location
    Scotland, UK
    Posts
    2,549
    It's funny how you can spin things in your favor. Maybe you should explain actual events?

    You were asked to provide the information, like everyone, in which you were then told you would not be accepted due to potential fraud with the reasons given being,

    - Not initially providing a phone number
    - Everything was very vague
    - Not providing an address ( then further clarified this when you asked, that no valid business does not provide an address).
    - As further verification your domain has nothing on it.

    Your reply was that we were racist and as I then clarified when you contacted management that is the sole reason all further communication went sour and there was no possible chance of you EVER using our service and that won't change. Let me make that perfectly clear (as I did several times) you have nobody to blame but yourself if you were actually a legitimate customer you could have simply clarified the points and we wouldn't be having this discussion now instead you took the route to attack us.
    Server Management - AdminGeekZ.com
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  4. #4
    Join Date
    Apr 2007
    Location
    United Kingdom
    Posts
    1,686
    I've used AdminGeekz in the past and speak to Scott quite often. I find it very hard to believe he would refused to work with you without a valid reason.

    Third reason that I didn't provide P. O. Box which I don't have at all
    You must have an address...
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  5. #5
    Join Date
    Jan 2005
    Posts
    391
    I know Scott and he is very nice guy. However, I find it strange not to provide your address nor a telephone number which I see its essential requests for verificatin purposes, failing to provide them then they have the right to refuse your order or having you as a client.
    Mostafa
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  6. #6
    Join Date
    May 2002
    Location
    Moscow
    Posts
    1,490
    It is always problem when EAST meet with WEST. I don't know how it goes in UAE but in Russia each second customer register account with fake data. Even that purpose for what they register account is legal. It is due to mentality and also for Russian history. That changed now and when we explain they can lost his domains due to fake contact data in most case they understand and correct it. People from West should understand that not all people born in country with thousand years of democracy and privacy.
    Rustelekom LLC Dedicated server since 2002, RIPE NCC member, LIR, AS51168

  7. #7
    Join Date
    Jan 2005
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    Scotland, UK
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    2,549
    Quote Originally Posted by rustelekom View Post
    It is always problem when EAST meet with WEST. I don't know how it goes in UAE but in Russia each second customer register account with fake data. Even that purpose for what they register account is legal. It is due to mentality and also for Russian history. That changed now and when we explain they can lost his domains due to fake contact data in most case they understand and correct it. People from West should understand that not all people born in country with thousand years of democracy and privacy.
    That wasn't the issue at all, the OP wanted to believe that was the issue and they were somehow at a disadvantage. If you actually read the replies sent to the OP it clearly indicates if the OP had indeed simply replied stating the reasons for not having such data instead of attacking us they would have been over-looked. Less than 5% of our customer base are from the UK where we are a registered business meaning more than 95% of customers are based all over the world so it's silly for the OP to somehow they were at a disadvantage but if that is what makes them feel comfortable then so be it. Either way they won't be using our service due to their attitude.

    So your post is ranting about something which has absolutely nothing to do with the issue at hand, which for the record I do agree with your points.
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  8. #8
    Join Date
    May 2002
    Location
    Moscow
    Posts
    1,490
    Belive me i know what you was feel because we could see same situation each day and we also knew about paypal fraud and i have nothing against your decision especially when client begin blame on you. Only reason why i reply in this ticket is fact that we all are human and we are all need more patience to get all problem solved. Of course patience is differ from man to man.
    Rustelekom LLC Dedicated server since 2002, RIPE NCC member, LIR, AS51168

  9. #9
    Quote Originally Posted by Scott.Mc View Post
    It's funny how you can spin things in your favor. Maybe you should explain actual events?

    You were asked to provide the information, like everyone, in which you were then told you would not be accepted due to potential fraud with the reasons given being,

    - Not initially providing a phone number
    - Everything was very vague
    - Not providing an address ( then further clarified this when you asked, that no valid business does not provide an address).
    - As further verification your domain has nothing on it.

    Your reply was that we were racist and as I then clarified when you contacted management that is the sole reason all further communication went sour and there was no possible chance of you EVER using our service and that won't change. Let me make that perfectly clear (as I did several times) you have nobody to blame but yourself if you were actually a legitimate customer you could have simply clarified the points and we wouldn't be having this discussion now instead you took the route to attack us.

    Please, Go ahead and explain actual events!!!


    I didn't spin things ... you have refused business with me after I revealed my personal info and making up lame reasons ... did I change any thing here ??
    and I clarified your claims .. but you still in the same attitude
    am I right that you use harsh language with me and used words like moron and idiot ?

    you can see that after the problem I sent to the management email ... right?

    Also, the problem from 1 week ago ... I would like to let it go ... but I felt that you enjoy it !

    You can see that I wasn't plan for that ... otherwise, I will not contact the management !!

    there were 2 or 3 emails from my side after you refused and you can see that I used normal language and I didn't try to tease you or use bad words like you

    Why you are asking me now to clarify things when you didn't give me the chance.
    I find it rude to refuse business with these reasons without even ask me for missing info or direct me for what do you want ... How I could know the requirement info !

    you did ask me to provide root access beside personal info but I didn't and I wont until I have account in your company ... Do you think I should !

    nothing force me to setup website just to be acceptable for you ... Also, you are providing server setup and Initial Server Configuration service ... Why? ... The chance that I don't have website is very big

    it is not P. O. Box matter .. otherwise, you will not use moron and idiot and answered my email to management in this way !

    I'm dealing with many companies ... and P. O. Box is not problem ... I even have online brokerage and nothing from what you said is a problem !
    but you have the right to put your requirements from customers ... Did you ask me for something and I refused to provide it ? ... you could ask me for what you want .. not treat me in arrogant way specially after I reveal my personal info

    I will not blame my self .. why I should? ... If you think that you have enough customers and good reputation doesn't mean you can treat people in arrogant way!

  10. #10
    Quote Originally Posted by SoFiMaN View Post
    I know Scott and he is very nice guy. However, I find it strange not to provide your address nor a telephone number which I see its essential requests for verificatin purposes, failing to provide them then they have the right to refuse your order or having you as a client.
    I did provide Phone #

    About P. O. Box ,,, honestly I don't have, but If it is requirement , I can arrange one

    what they will send me to P. O. Box ! ... specially that I'm ouside USA, Uk, or Canada.

    So, it will not help in the verification

  11. #11
    Join Date
    Apr 2002
    Location
    Auckland - New Zealand
    Posts
    1,572
    If we get a thread from everyone who gets refused service by a company or from someone who is ejected from a companies services, then we may just need to create a dedicated forum to pop them into.

    Ranting isn't going to serve any purpose. If you're refused service, this is the worst way to deal with it.. you're unlikely to get much, if any sympathy.

  12. #12
    Join Date
    Jan 2005
    Location
    Scotland, UK
    Posts
    2,549
    Quote Originally Posted by uae2k View Post
    Also, the problem from 1 week ago ... I would like to let it go ... but I felt that you enjoy it !
    Let it go? I have already informed you several times that had you simply explained each of them, then they would have been over-looked. You instead choose to say that we were racist which was your exact reply and that is why you will not ever be allowed to use our service.

    To quote myself again as that is simply as far as it goes,

    The bottom line is you have ruined any chance of redeeming any further non-hostile communication by your false accusations.
    It's very evident you are nothing but a trouble maker.
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