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  1. #1

    Thumbs down Server.lu 5 day Review

    This is my Only 5 Day Experience Review:

    I bought a "brandnew" Server AS2000 on 06/10/2009, i was looking some reviews here about server.lu but i decided to give it a chance.

    I decided order 2 additional IP address, because i wanted to host 2 Websites with SSL support. this is my ticket:

    ################################################################

    06.10.2009 - 18.33
    i need additional IP address

    07.10.2009 - 13.37
    i need additional 2 IP address please.

    07.10.2009 - 14.25 (Server.Lu Response)
    For what do you need them ?

    07.10.2009 - 14.44
    2 sites with SSL support.

    07.10.2009 - 16.39
    you there ?

    07.10.2009 - 17.11 (Server.Lu Response)
    Hello,
    i will create an invoice for these 2 IP's.
    These will cost you 10€ setup and 2€ per month each.
    Please confirm so we can create the invoice.
    Best regards

    07.10.2009 - 17.37
    ok, its fine

    07.10.2009 - 19.23
    can i have the ips today ? ...

    08.10.2009 - 00.44
    Im not interested in the IPS, this take too long for a simple 2 IP request, thanks, and the server is DOWN ...

    ###############################################################


    2 Days trying to get 2 IP address........ while this was going on my server was DOWN

    ##############################################################

    08.10.2009 - 00.10
    My Server is dead, no reboot no rescue console works

    08.10.2009 - 00.13 (Server.Lu Response)
    We are looking after this.
    This is not a server issue, but we see alarms on that particular cisco switch serving your box.

    08.10.2009 - 00.27
    whats going on ?

    08.10.2009 - 02.02
    this is awesome, server not respond, do you say its some issues related with 'Cisco Switch' and no one can say anything more, i dont interested in your services, please give me a refund, your company is caothic

    08.10.2009 - 09.55 (Server.Lu Response)
    Hello,
    your server is running again. There will be no refund.
    Please remind that you opened a ticket at night so respond times are higher than during the day.

    Best regards.

    ###############################################################

    when i was able to acces the server after 11 hours i did single "uptime" , uptime 55 minutes, well they lied about the cisco switch or i dont know, but the NEW server without any use was started their first problems.

    They refuse to do a refund because they not offer any Refund Policy and they dont offer any Support or any other guarantee, just their Network Uptime.

    I looking to find a way to get my money back, because i dont want to be in a company who cant handle fine the products they sell.

    They refuse to do a refund and well im working with paypal to do a clamin in the EU with Root S.A.

    Rgds!

  2. #2
    Join Date
    Sep 2009
    Location
    /home
    Posts
    248
    If it states in their ToS that they don't give refunds, then they won't give a refund.

    Sorry, but the same thing has happened to many of us, I ended up with a server that I couldn't use at all for a whole month, and lost $290 over nothing. (From 10tb)

    I had a look at your server specs and the price, probably seems about right for an EU server.

    Maybe give it a little bit longer and see how it goes? They could have been understaffed, might have had some other issues, who knows?

    What i'm saying is, give them a couple more weeks and see how it goes

    You might be happy after 2 weeks

  3. #3
    im moving to leaseweb, they are a good company, i cant trust in Server.lu, there is a lot of complains in WHT.

  4. #4
    Join Date
    Feb 2004
    Location
    USA
    Posts
    1,572
    Sorry to hear about your bad experience,

    Wish you all best with your new provider.

    Cheers

  5. #5
    Join Date
    Sep 2009
    Location
    /home
    Posts
    248
    Yeah, I just noticed a huge thread with bad experiences with them, didn't see it earlier.

    Might want to do some background research before choosing something.

  6. #6
    Join Date
    Jul 2008
    Location
    Luxembourg
    Posts
    347
    There is a comment on this customer's issue in the other thread.

    Might be of interest for some of you.
    • Dedicated Servers in Europe and Asia: http://www.server.lu
    SINGAPORE and LUXMBOURG Servers with IPMI
    • Peering @ AMS-IX, DE-CIX, LINX, FRANCE-IX, EQUINIX SINGAPORE-PARIS-ASHBURN-CHICAGO-DALLAS-PALO ALTO-LOS ANGELES and LU-CIX •

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