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Thread: Server.lu 5 day Review
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10-10-2009, 10:24 PM #1New Member
- Join Date
- Oct 2009
- Posts
- 4
Server.lu 5 day Review
This is my Only 5 Day Experience Review:
I bought a "brandnew" Server AS2000 on 06/10/2009, i was looking some reviews here about server.lu but i decided to give it a chance.
I decided order 2 additional IP address, because i wanted to host 2 Websites with SSL support. this is my ticket:
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06.10.2009 - 18.33
i need additional IP address
07.10.2009 - 13.37
i need additional 2 IP address please.
07.10.2009 - 14.25 (Server.Lu Response)
For what do you need them ?
07.10.2009 - 14.44
2 sites with SSL support.
07.10.2009 - 16.39
you there ?
07.10.2009 - 17.11 (Server.Lu Response)
Hello,
i will create an invoice for these 2 IP's.
These will cost you 10€ setup and 2€ per month each.
Please confirm so we can create the invoice.
Best regards
07.10.2009 - 17.37
ok, its fine
07.10.2009 - 19.23
can i have the ips today ? ...
08.10.2009 - 00.44
Im not interested in the IPS, this take too long for a simple 2 IP request, thanks, and the server is DOWN ...
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2 Days trying to get 2 IP address........ while this was going on my server was DOWN
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08.10.2009 - 00.10
My Server is dead, no reboot no rescue console works
08.10.2009 - 00.13 (Server.Lu Response)
We are looking after this.
This is not a server issue, but we see alarms on that particular cisco switch serving your box.
08.10.2009 - 00.27
whats going on ?
08.10.2009 - 02.02
this is awesome, server not respond, do you say its some issues related with 'Cisco Switch' and no one can say anything more, i dont interested in your services, please give me a refund, your company is caothic
08.10.2009 - 09.55 (Server.Lu Response)
Hello,
your server is running again. There will be no refund.
Please remind that you opened a ticket at night so respond times are higher than during the day.
Best regards.
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when i was able to acces the server after 11 hours i did single "uptime" , uptime 55 minutes, well they lied about the cisco switch or i dont know, but the NEW server without any use was started their first problems.
They refuse to do a refund because they not offer any Refund Policy and they dont offer any Support or any other guarantee, just their Network Uptime.
I looking to find a way to get my money back, because i dont want to be in a company who cant handle fine the products they sell.
They refuse to do a refund and well im working with paypal to do a clamin in the EU with Root S.A.
Rgds!
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10-10-2009, 10:52 PM #2Disabled
- Join Date
- Sep 2009
- Location
- /home
- Posts
- 248
If it states in their ToS that they don't give refunds, then they won't give a refund.
Sorry, but the same thing has happened to many of us, I ended up with a server that I couldn't use at all for a whole month, and lost $290 over nothing. (From 10tb)
I had a look at your server specs and the price, probably seems about right for an EU server.
Maybe give it a little bit longer and see how it goes? They could have been understaffed, might have had some other issues, who knows?
What i'm saying is, give them a couple more weeks and see how it goes
You might be happy after 2 weeks
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10-10-2009, 11:28 PM #3New Member
- Join Date
- Oct 2009
- Posts
- 4
im moving to leaseweb, they are a good company, i cant trust in Server.lu, there is a lot of complains in WHT.
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10-11-2009, 12:40 AM #4Temporarily Suspended
- Join Date
- Feb 2004
- Location
- USA
- Posts
- 1,572
Sorry to hear about your bad experience,
Wish you all best with your new provider.
Cheers
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10-11-2009, 07:43 AM #5Disabled
- Join Date
- Sep 2009
- Location
- /home
- Posts
- 248
Yeah, I just noticed a huge thread with bad experiences with them, didn't see it earlier.
Might want to do some background research before choosing something.
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10-11-2009, 08:58 AM #6Web Hosting Guru
- Join Date
- Jul 2008
- Location
- Luxembourg
- Posts
- 347
There is a comment on this customer's issue in the other thread.
Might be of interest for some of you.██ • Dedicated Servers in Europe and Asia: http://www.server.lu •
██ • SINGAPORE and LUXMBOURG Servers with IPMI •
██ • Peering @ AMS-IX, DE-CIX, LINX, FRANCE-IX, EQUINIX SINGAPORE-PARIS-ASHBURN-CHICAGO-DALLAS-PALO ALTO-LOS ANGELES and LU-CIX •
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