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  1. #1

    need urgent help with cpanel/whm errors!

    hello i was uploading some files today when i came across some errors which have stopped me from doing anything ftp wise and accounts have diapeared from WHM

    [a fatal error or timeout occurred while processing this directive]

    That error i get in cpanel ftp/

    so i tried to update cpanel its self and it gives me many more errors:


    [a fatal error or timeout occurred while processing this directive]
    1
    [a fatal error or timeout occurred while processing this directive]file error - cache failed to write upcpform.tmpl: Error in tempfile() using /var/cpanel/template_compiles/usr/local/cpanel/whostmgr/docroot/themes/x/templates/XXXXXXXXXX: Could not create temp file /var/cpanel/template_compiles/usr/local/cpanel/whostmgr/docroot/themes/x/templates/3bvOwzNQb1: Disk quota exceeded at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Template/Document.pm line 291


    I am currently awaiting for my vps company to upgrade my hard space which i believe is the problem.. is there a temporay fix for this as in my Veportal it says only 10% of disk space is used and i need access to ftp urgently


    Id be willing to make a small donation to who can help me...


    Thanks

  2. #2
    Join Date
    Mar 2003
    Location
    California USA
    Posts
    13,294
    'Disk quota exceeded'

    The diskquota for the account is full. Up the accounts disk quota.
    Steven Ciaburri | Industry's Best Server Management - Rack911.com
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  3. #3
    This is the error im getting in my vps, is there a solution to fix this as the hdd is only 10% used...

  4. #4
    Join Date
    Mar 2003
    Location
    California USA
    Posts
    13,294
    Quote Originally Posted by Reece|StormingHost View Post
    This is the error im getting in my vps, is there a solution to fix this as the hdd is only 10% used...
    it has nothing to do with the hard drive fullness. the quota on the actual account is full.
    Steven Ciaburri | Industry's Best Server Management - Rack911.com
    Software Auditing - 400+ Vulnerabilities Found - Quote @ https://www.RACK911Labs.com
    Fully Managed Dedicated Servers (Las Vegas, New York City, & Amsterdam) (AS62710)
    FreeBSD & Linux Server Management, Security Auditing, Server Optimization, PCI Compliance

  5. #5
    So you are telling me the root account is full which that is me?

    IS there a way of stopping the limit mate?

  6. #6
    Join Date
    May 2007
    Location
    Canada
    Posts
    183
    What is the output of df -h from the command line. Perhaps the /var partition is full.
    Quality Hosting - http://www.robohostingsolutions.com
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  7. #7
    Filesystem Size Used Avail Use% Mounted on
    /dev/simfs 50G 5.1G 45G 11% /

  8. #8
    Join Date
    May 2007
    Location
    Canada
    Posts
    183
    Try running:

    /scripts/fixquotas

    That is cPanels script for fixing up quotas, perhaps they are incorrect.
    Quality Hosting - http://www.robohostingsolutions.com
    My Blog - http://solidservers.ca
    Freelance Server Administration (decent rates!) - Chris(at)SolidServers.ca

  9. #9
    Quote Originally Posted by RHS-Chris View Post
    Try running:

    /scripts/fixquotas

    That is cPanels script for fixing up quotas, perhaps they are incorrect.
    WOW, your site has the very first moving favicon I have EVER seen1 Cool!

  10. #10
    Quote Originally Posted by Reece|StormingHost View Post
    hello i was uploading some files today when i came across some errors which have stopped me from doing anything ftp wise and accounts have diapeared from WHM

    [a fatal error or timeout occurred while processing this directive]

    That error i get in cpanel ftp/

    so i tried to update cpanel its self and it gives me many more errors:


    [a fatal error or timeout occurred while processing this directive]
    1
    [a fatal error or timeout occurred while processing this directive]file error - cache failed to write upcpform.tmpl: Error in tempfile() using /var/cpanel/template_compiles/usr/local/cpanel/whostmgr/docroot/themes/x/templates/XXXXXXXXXX: Could not create temp file /var/cpanel/template_compiles/usr/local/cpanel/whostmgr/docroot/themes/x/templates/3bvOwzNQb1: Disk quota exceeded at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Template/Document.pm line 291


    I am currently awaiting for my vps company to upgrade my hard space which i believe is the problem.. is there a temporay fix for this as in my Veportal it says only 10% of disk space is used and i need access to ftp urgently


    Id be willing to make a small donation to who can help me...


    Thanks
    Did you say that when you log in to whm all the accounts are missing ?
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  11. #11
    ive tried fix quotas but no luck.

    ive requested a upgrade on my vps but still waiting...

  12. #12
    and yes the accounts are missing but all sites are still online

  13. #13
    Join Date
    Oct 2009
    Posts
    41
    As its a vps have you checked your inode usage?

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