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  1. #1

    Downtownhost - 1 year review

    I've been with Downtownhost for a little more than a year now, and figured I would share my experiences with others.

    When I first signed up with Downtownhost, everything was great. Transferring my sites went super smooth: my server was very fast and support was amazing (got replies in under a minute!). Unfortunately, as time has gone on, I've seen a dramatic drop in server stability and support.

    My first major issue with Downtownhost happened in March of this year, when my server was constantly being brought offline with DDoS attacks. I requested that they switch me to a different server, hopefully with less DDoS attacks. Downtownhost gave me a date and time when they would switch my account to a new server. That day and time went, with no word from anyone at Downtownhost. I sent an email to Downtownhost asking if my account had been moved, but apparently they had forgotten to switch me. Jorge was very quick to switch me once I asked to be moved again.

    Everything was smooth on the new server until April, when it went down for periods of at least 6 hours or more on several different occasions (at least 3). These extremely long periods of downtime were very angering.

    Everything has been fairly stable up until these last few weeks. I recently registered a new domain and went to add it to my cPanel account as an addon domain. Something screwed up within cPanel, so I was unable to add my new domain to cPanel. This issue took over 5 hours to even get a response from Downtownhost (which used to be very unusual). Eventually, the issue was resolved.

    Now, my server is timing out several times per day, and my email has now stopped working.

    On top of the increasingly longer support response times, nobody *ever* answers me on their live support feature, which is a big downside for me. I'm not sure what has caused this dramatic drop in quality from Downtownhost, but it's not looking like I will be renewing my contract with them

    Kevin Jacoby

  2. #2
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    When clicking this link i thought; this must be a happy customer, and then i started reading the post and found another story. Sad to hear your experiences are not good, and wonder what happened indeed.

    Just for the record can you tell us the domain you are hosting with them (if you like to keep it private, please use the report button on the right hand top of your post) so a moderator can check you are indeed using their services. This is a standard procedure of any review written; good or bad.

  3. #3
    Thanks for the tip - the domain I'm hosting with them is kyroweb.com
    Last edited by comspy; 10-10-2009 at 05:47 PM.

  4. #4
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    Quote Originally Posted by 040Hosting View Post
    When clicking this link i thought; this must be a happy customer, and then i started reading the post and found another story. Sad to hear your experiences are not good, and wonder what happened indeed.
    Same here, usually DTH has great reviews. I hope you get your problems with them resolved, and I'm sure you will.

  5. #5
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    Quote Originally Posted by comspy View Post
    the domain I'm hosting with them is kyroweb.com
    Thanks for that
    If you don’t like the road you’re walking on, start paving a new one.

  6. #6
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    This is the first time I am hearing a bad review about them. No host is perfect and I am sure they can work something out with you.
    http://www.rskeens.com
    A casual blog mainly about the web hosting industry

  7. #7
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    Quote Originally Posted by RSkeens View Post
    This is the first time I am hearing a bad review about them. No host is perfect and I am sure they can work something out with you.
    Very true statement. Every host will make faults. Every host will have some kind of upset customer from time to time. Sad to hear this was a bad experience.

  8. #8
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    Hello Kevin

    Actually you have only one ticket which took +4 hours to get response, then you submitted two other tickets with a response time of less than 10 minutes (september 20 and september 26).

    About the chat, I can see 3 chats not answered (today, September 20 and august 29) then in august 13, July 31 and July 23, July 16, June 05 and 16 were answered (didn't looked before of that date).

    Today we were working on the server which were causing some slowness due the move of some big files and causing some IO bottleneck, that could be responded if you opened a help desk ticket.

    About the timeouts that you report on this thread, we don't have a single ticket opened by you reporting that, since we moved to the server 45 (which have an uptime record of 100% on the last months) and since the problem of that the server had back in April (when we explained you detailed at least 4 times through chat and ticket) what were happening, we kept you updated there also about how things were progressing and what were the problem (for those who want to investigate about it, search a thread opened by me about my nightmare with gigenet) The downtime on that episode was of over 20 hours (8 + 8 + 6 if I don't incorrectly remember).
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  9. #9
    Quote Originally Posted by Jedito View Post
    Hello Kevin

    Actually you have only one ticket which took +4 hours to get response, then you submitted two other tickets with a response time of less than 10 minutes (september 20 and september 26).

    About the chat, I can see 3 chats not answered (today, September 20 and august 29) then in august 13, July 31 and July 23, July 16, June 05 and 16 were answered (didn't looked before of that date).

    Today we were working on the server which were causing some slowness due the move of some big files and causing some IO bottleneck, that could be responded if you opened a help desk ticket.

    About the timeouts that you report on this thread, we don't have a single ticket opened by you reporting that, since we moved to the server 45 (which have an uptime record of 100% on the last months) and since the problem of that the server had back in April (when we explained you detailed at least 4 times through chat and ticket) what were happening, we kept you updated there also about how things were progressing and what were the problem (for those who want to investigate about it, search a thread opened by me about my nightmare with gigenet) The downtime on that episode was of over 20 hours (8 + 8 + 6 if I don't incorrectly remember).
    I’m starting to get the feeling that you guys think I’m a nuisance when I’m simply reporting an issue or some downtime. I haven’t been reporting all instances of downtime because of this.

    I have over 15 live chat requests that were not answered on my Gmail address. Several times you guys may not have even received a live chat request, because I keep getting an “invalid response received from server” error. Same for my tickets - I have some tickets that were not even answered, and some that took 3 days to get a reply to!

    I HIGHLY doubt that load averages of 20-30 all day today, and this week, have been caused by moving some large files. Even if the high loads *were* caused by the moving of the files, couldn’t you guys have at least not moved them during peak hours?

    I also would like to point out that the 100% uptime for server 45 does not mean that none of the services have gone down - the HTTP server timed out at least 3 times today alone.

    I never said that Downtownhost didn’t handle the situation with Gigenet well. I understand that you guys did everything in your power to get the server back up, but I also know that the reason it went down in the first place was Downtownhost’s fault, and the entire situation was completely avoidable. People make mistakes, which is why I didn’t give you guys a hard time about it, but it was still a major inconvenience, even if you guys did handle it well.

  10. #10
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    How can you be so sure that all the instances of the downtime you've been experiencing are DTH's fault and maybe not issues your ISP's having?

    i.e quoted by Jedito..."About the timeouts that you report on this thread, we don't have a single ticket opened by you reporting that."

    If your account's on a shared server are others experiencing the same troubles?


    owm
    Last edited by Outlaw Web Master; 10-10-2009 at 08:32 PM.
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  11. #11
    Quote Originally Posted by Outlaw Web Master View Post
    How can you be so sure that all the instances of the downtime you've been experiencing are DTH's fault and maybe not issues your ISP's having?
    There are several ways to test this, such as ask a friend to attempt to access the server, or use a service such as downforeveryoneorjustme.com.

  12. #12
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    have over 15 live chat requests that were not answered on my Gmail address. Several times you guys may not have even received a live chat request, because I keep getting an “invalid response received from server” error. Same for my tickets - I have some tickets that were not even answered, and some that took 3 days to get a reply to!
    I see only 4 tickets from you, none of them unanswered. NONE of them took 3 days to be answered, at least none of those that you opened under the email address from where you requested chat today.
    Ticket DQS-253339, answered in 30 minutes, ticket VQZ-898858, that's the one which took 4 hours (priority low) for the first response, then the longest response wait was 4 minutes, ticket MSP-543034 answered in 10 minutes, ticket MAS-689981 answered in 8 minutes. That all the tickets that we have from you and that's the time response.
    I HIGHLY doubt that load averages of 20-30 all day today, and this week, have been caused by moving some large files
    We don't have server load of 20-30 every day nor all the day, the high load today was for about 40 minutes.
    if the high loads *were* caused by the moving of the files, could’t you guys have at least not moved them during peak hours?
    Yes, we had to do it at that hour, we don't enjoy slowing down the customers sites.
    I also would like to point out that the 100% uptime for server 45 does not mean that none of the services have gone down - the HTTP server timed out at least 3 times today alone.
    We don't have the same reports, we monitor the server every 5 minutes and we don't have a single report of the httpd being down, nor received any email of the litespeed being automatically restarted due a failure, what does happened is that it was running slow, I agree with that, but it was not down.
    You can see the uptime history of this server since April (after the HD episode) at http://www.hyperspin.com/publicrepor...13863/1/119916
    We don't have control over that stats, therefore is not something that we can modify to make us look better, httpd is monitored every 5 minutes by hyperspin
    Last edited by Jedito; 10-10-2009 at 08:37 PM.
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  13. #13
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    Quote Originally Posted by trevorsg View Post
    There are several ways to test this, such as ask a friend to attempt to access the server, or use a service such as downforeveryoneorjustme.com.
    you're preaching to the choir here

    so did anyone check it?

    http://www.hyperspin.com/publicrepor...13863/1/119916 says it all really.

    owm
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  14. #14
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    Quote Originally Posted by Outlaw Web Master View Post
    If your account's on a shared server are others experiencing the same troubles?


    owm
    Today, yes, and we do accept the today's issue, of the server being slow, but not before of that, nobody reported any kind of downtime on that server on the last 5 months.
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  15. #15
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    servers can run slow as we all know, hence you step in to speed them up.

    one issue in the last 5 months and going by the hyperspin link above it shows uptime 100%.

    maybe DTH should be cut a little slack.

    owm
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  16. #16
    @Jedito:

    Like I said before, the tickets were sent using my Gmail address. The ticket that took 3 days to get a response from was ticket FOF-322904.

    The high load averages were pretty consistent all day today, and other days as well.

    My monitoring service has been checking my site once per minute, so if Litespeed timed out for a minute, your monitoring service would not have discovered it. The server has been running slow for most of this week, which apparently you have been aware of, and it doesn't look like you've done anything to fix it, or had any communication with your customers letting us know what's wrong.

    Also: I would hope that you don't modify things that you have control over to make you look better - in my book, lying to customers doesn't make you guys look good at all.

    @Outlaw Web Master:

    I know that servers can run slowly sometimes. I have no problem with that if it's for a few minutes per day - but I have a problem with it when it's every day, for long periods of time, and nothing is being done to fix it.

  17. #17
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    http://www.hyperspin.com/publicrepor...13863/1/119916

    seems to say otherwise.

    and if it was longer periods of time, then hspin's report would surely indicate this.

    owm
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  18. #18
    Quote Originally Posted by Outlaw Web Master View Post
    hyperspin.com/publicreport/85554/13863/1/119916

    seems to say otherwise.

    and if it was longer periods of time, then hspin's report would surely indicate this.

    owm
    It's been slow with high load averages for long periods of time, not down.

  19. #19
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    Quote Originally Posted by comspy View Post
    It's been slow with high load averages for long periods of time, not down.
    40 minutes today. We don't have any other report of problems on that server for months.
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  20. #20
    Quote Originally Posted by Outlaw Web Master View Post
    you're preaching to the choir here

    so did anyone check it?

    [snip] says it all really.

    owm
    Last time I posted something in defense of comspy, my post was deleted by a mod. But yes, I checked it during these periods and I can corroborate the reports of downtime.

  21. #21
    Quote Originally Posted by Jedito View Post
    40 minutes today. We don't have any other report of problems on that server for months.
    Most of the afternoon, the load averages were quite high and simple text pages were taking 30 seconds or more to load. Loading the cPanel homepage took several minutes on my 10 megabit connection.

  22. #22
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    The ticket that took 3 days to get a response from was ticket FOF-322904.
    I think that you are become unfair here, we told you about an error on the help desk, this was an UNIQUE occasion and we apologized for the problem. That was on February 13 and then in April 20 you sent us an email telling that you were extremely satisfied with our service, this mean, more than 2 month after that UNIQUE issue.

    The high load averages were pretty consistent all day today, and other days as well.
    I disagree again with you, the server load of this server was low most of the day, although a "sar" report is not exact, can give you an idea of what it was

    12:00:01 AM CPU %user %nice %system %iowait %idle
    12:10:01 AM all 1.84 4.87 1.62 2.86 88.81
    12:20:01 AM all 1.57 5.97 1.66 1.98 88.83
    12:30:01 AM all 1.77 4.82 1.66 1.91 89.84
    12:40:01 AM all 1.62 4.24 1.60 2.24 90.30
    12:50:01 AM all 1.52 3.31 1.40 1.63 92.13
    01:00:01 AM all 1.87 4.00 1.57 1.99 90.57
    01:10:01 AM all 1.94 3.98 1.53 1.84 90.71
    01:20:01 AM all 1.70 4.20 1.50 1.64 90.96
    01:30:01 AM all 2.31 3.38 1.62 1.46 91.23
    01:40:01 AM all 1.87 4.09 1.55 2.15 90.34
    01:50:01 AM all 1.63 3.49 1.41 2.27 91.20
    02:00:01 AM all 1.60 3.84 1.43 1.40 91.75
    02:10:01 AM all 1.75 4.92 1.68 5.64 86.02
    02:20:01 AM all 1.87 4.60 1.71 6.06 85.76
    02:30:01 AM all 1.76 3.74 1.55 5.09 87.86
    02:40:01 AM all 1.56 4.17 1.65 5.80 86.83
    02:50:01 AM all 1.41 3.55 1.52 3.00 90.53
    03:00:01 AM all 1.18 10.85 1.73 3.28 82.95
    03:10:01 AM all 1.40 7.97 1.69 6.78 82.16
    03:20:01 AM all 1.71 9.74 1.86 6.49 80.19
    03:30:01 AM all 0.84 5.25 1.47 2.46 89.98
    03:40:01 AM all 1.32 3.51 1.43 3.62 90.13
    03:50:01 AM all 1.34 3.66 1.54 2.01 91.45
    04:00:01 AM all 1.13 3.58 1.30 2.12 91.87
    04:10:01 AM all 1.74 3.26 1.47 2.98 90.56
    04:20:01 AM all 1.61 5.31 1.60 2.06 89.42
    04:30:01 AM all 1.03 3.60 1.32 1.93 92.11
    04:40:01 AM all 1.17 3.18 1.34 1.70 92.61
    04:50:01 AM all 1.36 2.96 1.35 1.88 92.46
    05:00:01 AM all 0.92 3.39 1.20 1.87 92.62
    05:10:01 AM all 1.29 3.88 1.40 1.76 91.68
    05:20:01 AM all 1.45 4.20 1.39 1.61 91.34
    05:30:01 AM all 1.48 4.11 1.57 1.64 91.19
    05:40:01 AM all 1.29 3.78 1.39 2.92 90.62
    05:50:01 AM all 1.29 3.84 1.37 2.51 90.99
    06:00:01 AM all 1.14 3.66 1.24 1.54 92.43
    06:10:01 AM all 1.35 4.12 1.40 2.73 90.40
    06:20:01 AM all 1.47 4.04 1.45 2.10 90.94
    06:30:01 AM all 1.14 3.35 1.23 1.62 92.66
    06:40:01 AM all 1.17 5.31 1.48 2.45 89.59
    06:50:01 AM all 1.39 4.07 1.38 2.13 91.03
    07:00:01 AM all 0.95 4.67 1.30 1.99 91.09
    07:10:01 AM all 1.32 4.31 1.41 3.23 89.73
    07:20:01 AM all 1.56 3.50 1.35 2.04 91.54
    07:30:01 AM all 1.02 4.01 1.30 2.06 91.62
    07:40:01 AM all 2.38 3.22 1.24 1.10 92.06
    07:50:01 AM all 2.64 4.27 1.36 2.97 88.76
    08:00:01 AM all 1.54 3.26 1.18 1.91 92.11
    08:10:01 AM all 1.13 3.72 1.37 6.08 87.69
    08:20:01 AM all 1.22 4.29 1.34 1.85 91.30
    08:30:01 AM all 1.35 5.27 1.64 3.37 88.37
    08:40:01 AM all 1.35 4.68 1.49 4.56 87.91
    08:50:01 AM all 2.10 4.14 1.66 6.86 85.24
    09:00:01 AM all 1.16 4.64 1.45 6.30 86.45
    09:10:01 AM all 0.92 5.32 1.46 6.00 86.30
    09:20:01 AM all 0.92 5.49 1.37 3.95 88.27
    09:30:01 AM all 1.54 4.57 1.51 1.99 90.39
    09:40:01 AM all 1.28 4.85 1.38 3.18 89.31
    09:50:01 AM all 1.09 4.37 1.34 2.46 90.74
    10:00:01 AM all 0.97 4.89 1.45 5.69 86.99

    10:00:01 AM CPU %user %nice %system %iowait %idle
    10:10:01 AM all 1.06 4.35 1.45 2.42 90.72
    10:20:01 AM all 1.02 6.33 1.49 2.93 88.23
    10:30:01 AM all 1.31 5.85 1.74 2.60 88.50
    10:40:01 AM all 1.68 5.24 1.54 3.17 88.38
    10:50:01 AM all 0.93 4.28 1.35 2.07 91.37
    11:00:01 AM all 1.13 5.64 1.53 2.03 89.67
    11:10:01 AM all 1.65 4.97 1.65 8.67 83.06
    11:20:01 AM all 1.43 5.38 1.53 1.91 89.75
    11:30:01 AM all 1.47 5.64 1.69 2.13 89.07
    11:40:02 AM all 1.20 5.16 1.57 2.15 89.92
    11:50:01 AM all 1.54 5.68 1.69 2.84 88.26
    12:00:01 PM all 1.26 4.96 1.42 2.10 90.26
    12:10:01 PM all 1.42 5.19 1.53 2.63 89.24
    12:20:01 PM all 1.14 6.37 1.68 2.25 88.57
    12:30:01 PM all 1.02 5.54 1.56 1.73 90.16
    12:40:01 PM all 1.10 4.97 1.51 2.66 89.76
    12:50:01 PM all 1.87 5.20 1.45 2.16 89.33
    01:00:01 PM all 1.24 4.43 1.43 2.26 90.64
    01:10:01 PM all 1.50 5.28 1.54 2.79 88.88
    01:20:01 PM all 1.08 5.40 1.52 5.72 86.29
    01:30:01 PM all 1.00 4.31 1.40 5.64 87.64
    01:40:01 PM all 0.80 5.10 1.37 1.94 90.79
    01:50:01 PM all 1.08 5.59 1.51 2.34 89.49
    02:00:01 PM all 1.08 5.21 1.43 3.02 89.26
    02:10:01 PM all 1.02 4.99 1.43 1.84 90.72
    02:20:01 PM all 1.33 5.33 1.49 2.75 89.10
    02:30:01 PM all 1.33 4.71 1.45 2.24 90.27
    02:40:01 PM all 1.11 5.76 1.47 1.68 89.98
    02:50:01 PM all 1.13 5.08 1.50 3.49 88.80
    03:00:01 PM all 1.37 3.99 1.33 2.16 91.16
    03:10:01 PM all 1.54 4.31 1.49 2.99 89.66
    03:20:01 PM all 1.17 5.30 1.48 2.59 89.47
    03:30:01 PM all 1.14 4.86 1.45 2.68 89.87
    03:40:01 PM all 1.26 4.13 1.47 9.76 83.38
    03:50:01 PM all 1.05 4.91 1.44 3.10 89.50
    04:00:01 PM all 0.80 4.97 1.31 4.04 88.87
    04:10:01 PM all 0.97 4.56 1.40 2.94 90.12
    04:20:01 PM all 6.43 0.32 2.85 6.33 84.07
    04:30:14 PM all 6.78 0.05 2.44 10.56 80.17
    04:40:01 PM all 6.38 0.15 2.52 27.97 62.98
    04:50:31 PM all 5.85 0.01 2.42 24.12 67.61
    05:00:01 PM all 7.65 0.90 2.72 10.56 78.17
    05:10:01 PM all 0.96 3.41 1.29 2.12 92.22

    05:20:01 PM all 0.86 4.35 1.34 1.86 91.59
    05:30:01 PM all 0.87 3.95 1.28 1.89 92.02
    05:40:01 PM all 1.19 4.20 1.33 1.88 91.39
    05:50:01 PM all 1.23 4.12 1.31 5.63 87.70
    06:00:01 PM all 0.95 3.89 1.27 5.24 88.65
    06:10:01 PM all 0.84 4.29 1.33 1.67 91.87
    06:20:01 PM all 0.89 4.40 1.39 1.92 91.41
    06:30:01 PM all 1.37 3.91 1.26 1.47 92.00
    06:40:01 PM all 0.97 4.28 1.31 2.06 91.38
    06:50:01 PM all 0.76 3.50 1.17 1.73 92.84
    07:00:01 PM all 0.81 3.83 1.16 1.70 92.49
    07:10:01 PM all 1.08 3.53 1.26 1.77 92.36
    07:20:01 PM all 0.89 3.60 1.24 1.36 92.92
    07:30:01 PM all 1.16 3.86 1.52 1.68 91.78
    07:40:01 PM all 1.07 3.47 1.34 1.41 92.71
    07:50:01 PM all 1.05 4.09 1.28 2.12 91.46
    08:00:01 PM all 1.14 3.96 1.31 1.61 91.98

    08:00:01 PM CPU %user %nice %system %iowait %idle
    08:10:01 PM all 1.41 6.09 1.57 4.10 86.84
    08:20:01 PM all 1.27 4.94 1.28 2.21 90.29
    08:30:01 PM all 0.71 4.64 1.24 1.79 91.62
    08:40:01 PM all 1.20 4.78 1.27 1.81 90.93
    Average: all 1.29 4.57 1.44 2.84 89.86

    The part in bold were the time with the problem.

    Also: I would hope that you don't modify things that you have control over to make you look better - in my book, lying to customers doesn't make you guys look good at all.
    I mean to modify the server uptime stats to make it us look better, don't twist my words please.
    Last edited by Jedito; 10-10-2009 at 09:59 PM.
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  23. #23
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    3,878
    hmm.....

    I don't mean to offend anyone here...but comspy, you're 13 years old and started web design when you were 8 years old apparently...or so it says on your website.

    kyroweb.com

    That's quite impressive if true.

    When Jedito started DTH you'd be 5 years old....I bet that makes Jorge feel an old man now.

    This is the only doubtful review I've read here on WHT regarding DTH...so I'm a little suspicious....especially the part you accuse him of lying....people on here know full well that doesn't hold any weight whatsoever.

    I think Jedito's got the experience as well as all the good reviews, especially here on WHT....so I'm more inclined to believe him due to the fact I've sent a lot of people to DHT and never heard one bad report.

    owm
    Last edited by Outlaw Web Master; 10-10-2009 at 10:14 PM.
    ‹(¿)›
    Life's what you make it.

  24. #24
    I think that you are become unfair here, we told you about an error on the help desk, this was an UNIQUE occasion and we apologized for the problem. That was on February 13 and then in April 20 you sent us an email telling that you were extremely satisfied with our service, this mean, more than 2 month after that UNIQUE issue.
    I'm pretty sure the error was not the helpdesk's fault, but a human error - the ticket was put on hold and was never taken off. The message I sent you on April 20 was simply thanking you for how you handled the situation with Gigenet. At that point, one email delay was not enough to throw me away from you. I have gotten many more long response times since then.

    The part in bold were the time with the problem.
    I was seeing load averages of 15-20 and long load times well after that problem had passed.

    I mean to modify the server uptime stats to make it us look better, don't twist my words please.
    I never twisted your words. You said "We don't have control over that stats, therefore is not something that we can modify to make us look better" and I replied "I would hope that you don't modify things that you have control over to make you look better."

    @Outlaw Web Master - I really hate it when people discriminate based on age. I did begin coding websites when I was 8, and I can prove that. I never accused Jorge of lying - I said that I hope that he doesn't lie.

  25. #25
    Join Date
    Apr 2001
    Location
    Paradise
    Posts
    11,868
    I have gotten many more long response times since then
    That's not true at all, I already posted the tickets ID and the response time of each ticket, I wont continue with this on this forum, specially if you're not going to say the true.

    I'm out of this thread, you still have one year left with us, I'll gladly refund you the remaining time with us, I'm sorry if we can't make you happy enough but we don't want to keep you "kidnapped" due the remaining time paid.
    Feel free to open a help desk ticket requesting the cancellation and I'll personally take care of it.
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  26. #26
    I am afraid that I may have exaggerated when I said that server 45 has been consistently slow for the entire afternoon, and for that I would like to apologize.

    I never wanted this topic to go in the direction that it did - I never meant to anger anybody. I simply wanted to bring these issues to the community to discuss them, and get some input from Jedito so he was aware of the issues I've been having so he could fix them.

  27. #27
    Join Date
    Jul 2005
    Location
    Edinburgh
    Posts
    3,878
    Hi Compsy, I think it's pretty cool that you've started out at an early age and wasn't trying to discriminate or make fun of your age. It's early starters like you that breathe freshness into the entire industry.

    I don't think I would be alone in saying, had I not looked at your site, then I'd have naturally assumed you were a lot older because you've came across as acting pretty mature throughout this thread.

    Anyways, back on topic and all I will say is for you to hang around with DTH, because they are one of the better hosts. They've got a top notch reputation.

    Cheers,
    OWM
    ‹(¿)›
    Life's what you make it.

  28. #28
    Join Date
    Aug 2007
    Posts
    6,882
    Quote Originally Posted by comspy View Post

    I never wanted this topic to go in the direction that it did - I never meant to anger anybody. I simply wanted to bring these issues to the community to discuss them, and get some input from Jedito so he was aware of the issues I've been having so he could fix them.
    If that is the case no problem. But as you said it went to another direction other than you intended. As far as I am concerned I have seen only good opinions about DTH here. Also Jedito is very active and respected member here. So I think he would have admitted and corrected the problems for you if there was any at their end. If I remember correct I have seen threads stating some problems regarding them and jedito coming quickly and solving theose for the clients. If there is some error from a host's end any reputable host will take the feed back of the client in a positive sense and will try to improve in that area.
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  29. #29
    @comspy

    ur site kyroweb.com is indeed slow from here.. despite low latency and no errors in tracert..

  30. #30
    Join Date
    Oct 2009
    Posts
    2
    Quote Originally Posted by Outlaw Web Master View Post
    servers can run slow as we all know, hence you step in to speed them up.

    one issue in the last 5 months and going by the hyperspin link above it shows uptime 100%.

    maybe DTH should be cut a little slack.

    owm
    Yeah i kinda agree with that, I think that everyone should be cut a little slack. Also yeah indeed the hyperspin link does show this witch is rather odd... Hmmm Anyway I hope this gets sorted as id sure hate to have this happen to me.

    - steve

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