Newbies! It's imperative for you to know that web host features does not just stop with Unilimited disk space and unlimited bandwidth. There are other very salient features to which some people looking for a host provider have ignore, it is CUSTOMER SUPPORT.
You will not value the importance of a good customer support until you start having problems which you want resolved in the shortest possible time. For some host providers this is like telling them to do the impossible.
It is sad that some of the so-called reputable host don't even have a ticket system not to talk of an on-line chat system where you can ask questions and receive answers in real time.
So, for those of you that are new to hosting or want to change your host, then you had better look for a host that offers good customer support either by Chat, ticket system or forum.
I would like to inform that most of the big giants in the hosting(I am not specifing the names) their customers because of the poor customer support. And its really nice to see the new hosting companies are proving great tech suport. I hope that more new webhosting companies will be emerge in coming future
Great customer service is the only thing that will guarantee your success in this industry. You could have the best servers in the world, best location, 100 employees, best looking website, and the cheapest plans around..But, if you fail to give your clients great support and a good customer service experience, you will not stay in business for long, guaranteed.