10-10-2009, 01:04 AM #1WHT Addict
- Join Date
- Jun 2004
I am really disappointed with EditDNS
On last few weeks, I found there is a countdown timer that indicated my EditDNS subscription is going to be expired.
I immediately submit a ticket on support center to request for assistance to correct the billing problem.
I even showed them all my PayPal subscription details when they are not replying and not requesting anything to verify it.
However, I can't feel the urgency on them to solve my problem, because they are replying my message with some general and "canned" answer and never do anything to verify my payment or do something to solve my problem.
The replies are really really slow and it's always so many days after each ticket, the last reply is sent to me while my subscription has been canceled now.
Then, they closed my ticket without solving the problem.
Do you call it support? Is the support center just put there for your clients to receive canned response without solving any problem?
I am really disappointed with EditDNS.
My English is poor. Please tell me when I make a mistake so that I can improve.
10-10-2009, 03:07 AM #2******* Unleaded
- Join Date
- Feb 2004
editdns has a senior representative who posts here. actually, he is the owner. maybe you could send him a message using the private message facility here.
his username is nerdie, use the following post to get his profile:
10-10-2009, 08:12 AM #3
What's your ticket number? Tickets are automatically closed if you don't have an active subscription, however if you put it in the sales or billing queue it doesn't close.
We get hundreds of support emails a day and only limit tech support to our paying customers, which is why it also closes them, we don't even see tickets that get auto closed.
I'm not quite sure why you posted this here, and our forums, but either way... Get us our ticket number and we'll tell you why it's also closing.
10-10-2009, 11:56 AM #4Junior Guru Wannabe
- Join Date
- Sep 2009
Try contacting them, most domain name resellers or providers are able to resolve issues like these with a simple phone call.
By AlexAT in forum Hosting Software and Control PanelsReplies: 10Last Post: 01-26-2009, 08:10 PM
By mgleez in forum Web HostingReplies: 2Last Post: 03-18-2008, 04:50 AM
By Echelon in forum Providers and Network Outages and UpdatesReplies: 4Last Post: 12-06-2007, 12:41 AM
By shadow16 in forum Providers and Network Outages and UpdatesReplies: 1Last Post: 05-01-2007, 04:45 AM