Well we are in South Korea . In this country every body uses 1 to 1 forum. Strange they don't use support ticket system.
1 to 1 forum means you can see your posts and we can see our client's posts . Others can't see.
Even very big hosting companies use the same method. Not a good idea but this is a common practice in Korea. We have invested a lot of money for ticket system but just have a look at our vbulletin
Internet Brothers Asia*SEOUL South Korea Since 1999 http://www.internetbrothers.co.kr Business Registration 134-11-18207
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