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  1. #1

    * [For Hire] Server Management , Technical Support , Phone Support 24x7x365




    The Company: Matt Chariot Education & Technology Pvt. Ltd.

    Matt Chariot introduces you services exclusively for webhosting companies, Production servers . Our professional and certified systems administrator fully takeover the responsibility of server management, security along with monitoring.
    We take pride in our systems administration work and guarantee our clients optimum results thus providing your customers with quality support.

    Our priority is to provide high quality services with affordable rates to all the users, We are truly working 24x7x365 days online with live human support who are proactively working on your servers & consulting with custom tasks via live chat and ticket support. Feel free to use our services and get rid of the hassles.

    We support any Dedicated Server ,VPS , Shared Server a Linux , Windows Servers, Production servers, Cloud Hosting .

    Deciding which server management provider is best for you is definitely not easy. Before choosing a server management provider, you should know the FACTS in black and white, not just the colorful promises. We guarantee the highest quality service at the lowest prices possible. If you are not completely satisfied with our service within the first 30 days of your signup for any reason at all, you will be given a full refund. If you find any competitor offering the same service for a lower price, we will match their price, guaranteed.


    Services:

    Server Management Services :

    We offer high quality server administration services for hundreds of clients ranging from individuals & hobbyist to small & enterprise size businesses. We specialize in services for ISPs, web hosts and datacenters; however we deal with pretty much any size webmaster. If you want to stay secure and online, we’re the team for you! We have server administration technicians around the globe that monitor the MattChariot helpdesk 24/7 every day of the year. All server management plans include our basic 24/7 server monitoring.


    This is value added service we provide with our development projects. We have our independent Technical Support Department. Matt Chariot support department are experts in Level 1 to Level 4 (Simple customer support to complex technical support). We provide a support in various domains like Web Hosting, Software Support, Internet advertisement etc.


    FEATURES

    Dedicated Staffing - Your assigned system administrator would work exclusively for you throughout your daily service period, and would not be assigned to any other customer during that time. Full-time system administrators work 8 hours per day (including a meal break) and part-time system administrators work 4 hours per day (including a meal break).

    Choice of Windows or Linux - We can provide you with either a Linux specialist (Red Hat Certified Engineer - RHCE) or a Windows specialist (Microsoft Certified Systems Engineer - MCSE, or Microsoft Certified System Administrator - MCSA).

    Wide range of tasks covered - Your assigned Certified System Administrator can carry out a wide range of system administration tasks including installations, upgrades, reconfiguration, performance tweaking, migrations, server hardening, general system maintenance, log reviews, research and development and more.

    Direct access to your technician - You will be able to contact your assigned technician at any time during your daily service period via instant messenger and email.

    30- DAY MONEY BACK GUARANTEE
    We have a reputation for quality and professionalism so we are confident that you will be delighted with our service. For your peace of mind though, we provide a 30-day money-back guarantee under which, if you are not completely satisfied with our service, you can cancel within the first 30 days of the first month and we will refund the unused proportion of your fees in full.


    Our Basic Package includes :

    • Unlimited Server Administration Tickets
    • 24 Monitoring - 5 Minute Updates
    • Initial Server Security
    • Standard 3rd Party Software Support
    • Production Server Software Support
    • Most Unix Platforms Supported
    • cPanel/WHM & Addon Support
    • Initial DNS/Nameserver Configuration
    • Server Security Done Routinely
    • Updates Applied As Required/Requested
    • Hacked Server Analysis & Recovery
    • Free Admin Consultation
    • Friendly Staff
    • Re-secure a server after intrusion
    • Restore a server from backup
    • 24/7/365 Admin Availability
    • Maximum Response Time : 10 mins



    Setup Fee: Free
    cPanel Server Price Starting From: $19.95/mo (for 2 servers)
    Direct Admin Server Price Starting From: $29.95/mo (for 2 servers)
    All Other Server Price Starting From: $39.95/mo (for 2 servers)


    Outsourced Support :


    Dedicated Staff:-

    We offer a wide variation of custom plans on dedicated staff .We offer plans based on nature of operations, type of servers (managed/unmanaged servers) and various other parameters. Given below are a few advantages of our normal package on dedicated staff support
    Well trained RHCE & MCSE Certified Engineers dedicated to work only for your company.
    Friendly atmosphere for easy interaction you and our team.
    Cheaper than maintaining in-house tech support team.
    All advanced administration works handled efficiently.
    Support team is trained on your line of business, systems and processes
    Intellectual Property protection assured
    24x7x365 Days coverage
    Dedicated staff will be always online with you via Instant Messenger (IM) for communication

    Costing : $20 per server
    Costing : $250 per admin


    Semi Dedicated Staff :-

    This is scaled down version of dedicated staff plan. The staff is shared between two clients generating higher efficiency for lower cost.
    Well trained dedicated Engineers shared only for two companies.
    Friendly atmosphere for easy interaction between you and our team.
    Cheaper than maintaining in-house tech support team.
    Cheaper than maintaining in-house tech support team.
    Support team is trained on your line of business, systems and processes
    Shared between 2 clients
    Available in 8 hours shift , 7 days a week
    Guaranteed assistance for 4 hours in a shift
    Secure information protected ,SLA/NDA signed
    Staff will be always online with you via Instant Messenger (IM) for communication

    Help Desk Support Staff:-
    We have two types of support plans for your hosting business. Per Ticket plan and Per server plans.You can choose the best plan that suites your business requirements. Note that these two plans are only for Shared and Reseller hosting business

    Customer Technical Support - Per Ticket Plans - Shared & Reseller Hosting
    This plan is perfect for you if you have small hosting operations with low number of technical support queries from your clients. It also works perfect if you just want to take some time off from your routine of technical support. We will take care of your hosting clients when you are gone.

    Plan Features:-
    Support for any number of servers
    Support for any number of domains
    24 hours, 7 days a week support.
    10 minutes average response
    1 hour average resolution
    Support for pre-sales issues
    Rebooting by contacting D.C.
    Monthly ticket usage reports

    Costing : $300/mo.


    Customer Technical Support - Per Server Plan - Shared & Reseller Hosting:-
    This is our most popular plan. This would be perfect for larger growing businesses. You can add more servers to the plan or deduct as your business changes. We have three options for the plan depending on number of domains you have per server.

    Plan Features:-
    Support for any number of technical tickets
    24 hours support 7 days week.
    10 minutes average response
    1 hour average resolution

    Costing: $400/mo


    Live Chat Support Staff :-

    Now you can have live chat in your website. We can handle it for you. Live chat will cover basic Pre Sales and technical queries. Our Technicians will be online on your Live chat software 24x7 serving your clients.

    You customers will have a better way to get help faster and more efficiently! It is that simple.

    We have three plans for Live Chat Support:

    Technical Support Live Chat :-
    In this plan the technical support will be provided via live chat.The clients issues will be solved on the live chat itself making the clients relax and free from the process of placing a ticket. If any technical issue is not solved on chat then a ticket will be created by the tech for that particular client and he will be updated accordingly.
    Costing : $2 per chat
    Costing : $300/mo


    Sales Support Live Chat :-

    Your companies online marketing campaign will be effective only when you have live chat with your sales representative online on the live chat for 24x7.The sales representative can grow your company sales by converting your website visitors to your hosting clients by answering the visitors sales query and making them realize that they are at the correct place for a hosting service.
    Costing : $200/mo

    Technical Support & Sales Support Live Chat :-
    This plan is combination of the above two plans. Have a 24x7 live chat support staff who will handle both technical and sales query of your client online.


    Costing : $400/mo


    We are offering 10% off on every package.

    30- DAY MONEY BACK GUARANTEE We have a reputation for quality and professionalism so we are confident that you will be delighted with our service. For your peace of mind though, we provide a 30-day money-back guarantee under which, if you are not completely satisfied with our service, you can cancel within the first 30 days of the first month and we will refund the unused proportion of your fees in full.


    You can directly contact us Via main and messengers :

    e-Mail : info@mattchariot.org

    Msn : info@mattchariot.org
    Skype : mattchariot
    Yahoo : mattchariot
    Aim : mattchariot


    Matt Chariot Education & Technology Pvt. Ltd
    Experts in Technical Support, Server Management,Web Design, Web Development.
    Trial Period for 10 Days for Support and Server Management
    http://www.mattchariot.org

  2. #2
    Join Date
    Jun 2008
    Location
    India
    Posts
    266
    good offer
    Last edited by rankris; 10-09-2009 at 08:31 AM. Reason: wrong post
    Ranjith
    Light travels faster thn sound.This is why some people look bright until you actually hear them speak

  3. #3
    Join Date
    Sep 2006
    Posts
    85
    yes. Inexpensive to have server management

  4. #4
    Thank you to all who contacted us..

    We are still looking Hosting companies to provide Support and system administration.
    Matt Chariot Education & Technology Pvt. Ltd
    Experts in Technical Support, Server Management,Web Design, Web Development.
    Trial Period for 10 Days for Support and Server Management
    http://www.mattchariot.org

  5. #5
    Join Date
    Oct 2007
    Location
    United States
    Posts
    568
    Your site has a malware warning
    eLief - Where your business matters.
    cPanel Hosting - Reseller Hosting - VPS - Dedicated Servers - Magento Specialists
    Celebrating over 4 years of providing quality hosting.
    cPanel/WHM - LiteSpeed - CloudFlare - R1Soft Backups - 15k Cheetah's - 24x7 Support eLief.com

  6. #6
    Hello eLief!,

    Sorry but I check the site there is no malware warning on site. I have rechecked it but no malware. I have scan the whole site there is no malware on site.

    Thank you.
    Matt Chariot Education & Technology Pvt. Ltd
    Experts in Technical Support, Server Management,Web Design, Web Development.
    Trial Period for 10 Days for Support and Server Management
    http://www.mattchariot.org

  7. #7
    Join Date
    Aug 2009
    Posts
    50
    Matt check your page source for "http://qiiiq.ru:8080/pics/ChangeLog.pdf//data0000" that's what being reported .

  8. #8
    Join Date
    Feb 2006
    Location
    Kusadasi, Turkey
    Posts
    3,379
    I'm also getting the malware report, an iframe from qiiiq.ru .
    Fraud Record - Stop Fraud Clients, Report Abusive Customers.
    █ Combine your efforts to fight misbehaving clients.

    HarzemDesign - Highest quality, well designed and carefully coded hosting designs. Not cheap though.
    █ Large and awesome portfolio, just visit and see!

  9. #9
    Hello,

    I have checked the link given http://qiiiq.ru:8080/pics/ChangeLog.pdf//data0000 it shows blank page. I have scan all the site and there is no iframe on server or account.

    Thank you very much.
    Matt Chariot Education & Technology Pvt. Ltd
    Experts in Technical Support, Server Management,Web Design, Web Development.
    Trial Period for 10 Days for Support and Server Management
    http://www.mattchariot.org

  10. #10
    Join Date
    Apr 2002
    Location
    Las Vegas, Nevada
    Posts
    510
    I too get the Malware warning....

    This is without question going to hurt your sales.

    However your site is designed it is labeled as Malware based on newer browsers.

    I have seen your posts that mentions there is no malware however your site is still being reported as malware.

    Load google chrome and you should see the warning.

  11. #11
    Join Date
    Oct 2007
    Location
    United States
    Posts
    1,182
    Using Firefox also shows a Malware warning, unable to browse the website at the moment.
    www.opticip.com - Optic IP LLC

  12. #12
    Join Date
    Sep 2006
    Posts
    85
    I am now using their server management service.
    They give me fast response and solve all my server problem.
    mattchariot is a nice guy.
    Recommend to all of you.

  13. #13
    Hello,

    The site has been fixed and no virus on site now.

    energetic : Thank you very much for your reply.
    Matt Chariot Education & Technology Pvt. Ltd
    Experts in Technical Support, Server Management,Web Design, Web Development.
    Trial Period for 10 Days for Support and Server Management
    http://www.mattchariot.org

  14. #14
    Join Date
    Oct 2007
    Location
    United States
    Posts
    1,182
    Has anyone used them for developing purposes?
    www.opticip.com - Optic IP LLC

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