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  1. #1

    Angry Liquidweb - Migraiton FAIL

    I am only writing this post here because I used webhosting talk to research my recent purchase of a dedicated server with liquidweb.

    I have been a happy liquidweb VPS customer for the last year and have grown my business with them. Last week I decided to upgrade from a VPS to a dedicated server and that is where things went wrong.

    Stefan in sales was nice in taking my order and had my new server setup in very little time. I got an email that everything had been migrated and they would do the cut over Friday morning.

    Friday morning I awoke to phone calls from my clients saying they were not getting emails, their site was down, etc.

    I do some initial research and find out that liquidweb sold me a new dedicated server with old used dirty ip addressees that were blocked by ATT / sbcglobal / pacbell. To compound this problem a week later and three ip changes all of which were blocked I am still being blocked and on their blacklist. See below for list of other problems.

    I was transferred to Bret my account manager who has done nothing for me and hung up on me through web today while pleading with him to get someone to help me.

    I can only talk to a support supervisor and no one will let me talk to a real manager. I went on vacation to Boston this week and have been dealing with these issues the entire time.

    I feel like I have been pawned off and shuffled around from person to person and can not get my issues resolved.

    And to throw salt on the wound they billed $209 for a $159 server and then charged me a seperate $10 for 2 days from last month. Stefan assured me this transfer would be done at the end of the month so there would be no additional charges. Another lie.

    Below is the short list of all the issues I have had with liquid web over that last since my migration.

    1. Mysql databases were copied over
    2. Email forwarders were not copied over
    3. Email was being blocked by ATT/SBC/Pacbell
    4. SPF records were not copied over
    5. A records were not copied over
    6. They sold me a new server with old drity blacklisted ip addresses.
    7. After three sets of ip addresses I am still being blocked.
    8. I was billed for both my old VPS and my new server when stefan the sales agent told me it would be a seamless migration and I would be billed for the server starting next month.
    9. Can never talk to the same person twice. Have talked to about 20 people total over the talk week no one will take responsibility to get my issues resolved.

    Can anyone recommend a fully managed dedicated server that will handle my migration with care and take responsibility when issues arise.

    Thanks in advance for your recommendations.
    Last edited by inteloc; 10-08-2009 at 10:33 PM.

  2. #2
    Join Date
    Apr 2009
    Location
    UK
    Posts
    96
    :O How unfortunate. And I was thinking about getting a Node from them as well. Dissapointment to be honest with you, Hope you get it sorted bud. Never had that problem in my life (touch wood) ill never have to. but anyway Good Luck on getting the problem sorted.

    - Many Thanks,

  3. #3
    Join Date
    Nov 2007
    Location
    Dallas, TX
    Posts
    9,064
    Sorry to hear about your experience. :-/

    If you end up needing outside help, Steve at Rack911 is quite good. I do not know if he specifically offers managed servers, but he does do quite a bit of managed services work for clients with outside providers.

    -mike
    Mike G. - Limestone Networks - Account Specialist
    Cloud - Dedicated - Colocation - Premium Network - Passionate Support
    DDoS Protection Available - Reseller Program @LimestoneInc - 877.586.0555

  4. #4
    Join Date
    Feb 2007
    Location
    USA, UK, Singapore
    Posts
    3,481
    I'm sorry to hear this. In fact, it has been first time that I've heard such a story about Liquid Web.

    Can anyone recommend a fully managed dedicated server that will handle my migration with care and take responsibility when issues arise.
    At first instance, I'd recommend you to speak to a manager or someone at higher authority at LiquidWeb to see if they can help you in resolving your issue soon. If you are still not satisfied, you can check out Handy Networks.
    ██ SoftSys Hosting ██ - 14 Years In Business - 24/7 In-House Support - Enterprise Class Replicated Cloud Servers For HA

    Cloud Hosting With Anti-Malware, IDS/IPS, WAF & Litespeed - Windows 2019 Shared Hosting w/ Plesk

  5. #5

    Angry

    Thanks SoftsysHosting-Rick,

    Unfortunately the problem is that it has been a week of me asking to talk to a manager and they will not let me talk to one. I can not get one to call me either.

  6. #6
    Join Date
    Jan 2004
    Posts
    1,184
    Quote Originally Posted by inteloc View Post
    I am only writing this post here because I used webhosting talk to research my recent purchase of a dedicated server with liquidweb.

    I have been a happy liquidweb VPS customer for the last year and have grown my business with them. Last week I decided to upgrade from a VPS to a dedicated server and that is where things went wrong.

    Stefan in sales was nice in taking my order and had my new server setup in very little time. I got an email that everything had been migrated and they would do the cut over Friday morning.

    Friday morning I awoke to phone calls from my clients saying they were not getting emails, their site was down, etc.

    I do some initial research and find out that liquidweb sold me a new dedicated server with old used dirty ip addressees that were blocked by ATT / sbcglobal / pacbell. To compound this problem a week later and three ip changes all of which were blocked I am still being blocked and on their blacklist. See below for list of other problems.

    I was transferred to Bret my account manager who has done nothing for me and hung up on me through web today while pleading with him to get someone to help me.

    I can only talk to a support supervisor and no one will let me talk to a real manager. I went on vacation to Boston this week and have been dealing with these issues the entire time.

    I feel like I have been pawned off and shuffled around from person to person and can not get my issues resolved.

    And to throw salt on the wound they billed $209 for a $159 server and then charged me a seperate $10 for 2 days from last month. Stefan assured me this transfer would be done at the end of the month so there would be no additional charges. Another lie.

    Below is the short list of all the issues I have had with liquid web over that last since my migration.

    1. Mysql databases were copied over
    2. Email forwarders were not copied over
    3. Email was being blocked by ATT/SBC/Pacbell
    4. SPF records were not copied over
    5. A records were not copied over
    6. They sold me a new server with old drity blacklisted ip addresses.
    7. After three sets of ip addresses I am still being blocked.
    8. I was billed for both my old VPS and my new server when stefan the sales agent told me it would be a seamless migration and I would be billed for the server starting next month.
    9. Can never talk to the same person twice. Have talked to about 20 people total over the talk week no one will take responsibility to get my issues resolved.

    Can anyone recommend a fully managed dedicated server that will handle my migration with care and take responsibility when issues arise.

    Thanks in advance for your recommendations.
    Sorry to hear this buddy but a good advice now is act quick and try to save your data.

    I could recommend PSM: platinumservermanagement.com

    They are good and with good price.

  7. #7
    Join Date
    Feb 2008
    Location
    Houston, Texas, USA
    Posts
    3,262
    Quote Originally Posted by SoftsysHosting-Rick View Post
    At first instance, I'd recommend you to speak to a manager or someone at higher authority at LiquidWeb to see if they can help you in resolving your issue soon.
    It's already mentioned above that the account manager was brought in to help out but in vain. Anyway, this is unfortunate. I certainly feel your pain especially that it ruined your time off. Hopefully, LW will read this post and make this right.

    Inteloc, only LW can help with the IP blacklist issue but all other issues can be corrected quickly. Feel free to get in touch if you need a hand with anything.

    Best
    UNIXy - Fully Managed Servers and Clusters - Established in 2006
    Server Management - Unlimited Servers. Unlimited Requests. One Plan!
    cPanel Varnish Plugin -- Seamless SSL Caching (Let's Encrypt, AutoSSL, etc)
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  8. #8
    Join Date
    Nov 2006
    Location
    search.php?do=getnew
    Posts
    1,241
    Mistakes happen and no provider is perfect. I have seen Liquidweb very helpful to WHT posters int he past and I don't think this case will be any different.

    I am sorry to hear about your bad experience.
    http://www.rskeens.com
    A casual blog mainly about the web hosting industry

  9. #9
    Join Date
    Dec 2002
    Location
    Ferenginar
    Posts
    4,157
    Doesn't LiquidWeb have an employee that posts here, Travis?

    Yep and he's 6 years younger than I am, whoa!

    http://www.webhostingtalk.com/member.php?u=148601
    What's your budget?

    Seriously, what's your budget?

  10. #10
    Join Date
    Nov 2006
    Location
    search.php?do=getnew
    Posts
    1,241
    Quote Originally Posted by RossMAN View Post
    Doesn't LiquidWeb have an employee that posts here, Travis?

    Yep and he's 6 years younger than I am, whoa!

    http://www.webhostingtalk.com/member.php?u=148601
    That's weird, my birthday is one day after his What are the chances of you posting the link for me to see that.
    http://www.rskeens.com
    A casual blog mainly about the web hosting industry

  11. #11
    Join Date
    Jul 2007
    Location
    Tech Belt
    Posts
    8,160
    I'm sure Liquid Web didn't mean to make a huge mistake, usually they're top notch with things so its a bit unfortunate that a mistake happened the way it did.. I'd say give a PM to Travis and see if he can help, that might help you out a lot.
    Nothing here right now.

  12. #12
    Join Date
    Jun 2006
    Location
    Lansing, Michigan
    Posts
    649
    Quote Originally Posted by inteloc View Post
    I am only writing this post here because I used webhosting talk to research my recent purchase of a dedicated server with liquidweb.

    I have been a happy liquidweb VPS customer for the last year and have grown my business with them. Last week I decided to upgrade from a VPS to a dedicated server and that is where things went wrong.

    Stefan in sales was nice in taking my order and had my new server setup in very little time. I got an email that everything had been migrated and they would do the cut over Friday morning.

    Friday morning I awoke to phone calls from my clients saying they were not getting emails, their site was down, etc.

    I do some initial research and find out that liquidweb sold me a new dedicated server with old used dirty ip addressees that were blocked by ATT / sbcglobal / pacbell. To compound this problem a week later and three ip changes all of which were blocked I am still being blocked and on their blacklist. See below for list of other problems.

    I was transferred to Bret my account manager who has done nothing for me and hung up on me through web today while pleading with him to get someone to help me.

    I can only talk to a support supervisor and no one will let me talk to a real manager. I went on vacation to Boston this week and have been dealing with these issues the entire time.

    I feel like I have been pawned off and shuffled around from person to person and can not get my issues resolved.

    And to throw salt on the wound they billed $209 for a $159 server and then charged me a seperate $10 for 2 days from last month. Stefan assured me this transfer would be done at the end of the month so there would be no additional charges. Another lie.

    Below is the short list of all the issues I have had with liquid web over that last since my migration.

    1. Mysql databases were copied over
    2. Email forwarders were not copied over
    3. Email was being blocked by ATT/SBC/Pacbell
    4. SPF records were not copied over
    5. A records were not copied over
    6. They sold me a new server with old drity blacklisted ip addresses.
    7. After three sets of ip addresses I am still being blocked.
    8. I was billed for both my old VPS and my new server when stefan the sales agent told me it would be a seamless migration and I would be billed for the server starting next month.
    9. Can never talk to the same person twice. Have talked to about 20 people total over the talk week no one will take responsibility to get my issues resolved.

    Can anyone recommend a fully managed dedicated server that will handle my migration with care and take responsibility when issues arise.

    Thanks in advance for your recommendations.
    What is your ticket number or host name? I'll look into this and have a supervisor call you.
    Travis Stoliker
    Liquid Web - Dedicated Hosting with Heroic Support
    StormOnDemand - Flexible Cloud Hosting Infrastructure
    1-800-580-4985 | Twitter: @liquidweb | @StormOnDemand

  13. #13
    did you get this problem sorted?

  14. #14

    Angry Liquid web sucks

    Quote Originally Posted by inteloc View Post
    Hello,

    I'm sorry, but I'm not finding enough information at the moment and we're very
    busy tonight. Could I ask you to forward the last bounce-back message you
    received? Please include the full email headers.

    Thank you
    This is the latest email I got from liquid web this morning. Which really shows how bad they are right now.

    They can't find my info? I have the same tickets open for week.

    Were too busy. They have been working on this problem for over a week now.

    I think this is the last straw for me. Looking for a new dedicated server.

    FOREVER SCARRED BY LIQUID WEB! THEY SUCK MAJOR

  15. #15
    Join Date
    Jul 2009
    Posts
    212
    Woo,calmn man.You see what,Travis is just above you there.Why not give the ticket number to him and just have the problems sorted out?
    I am sure you can have a satisfied reason why it became these mess as they are with good reputation.
    Or,umm,softlayer was said to be a nice option.
    Regards!
    HostEase Hosting - Professional Web Hosting
    SoftLayer Datacenter and 99.9% Uptime Guarantee
    24/7/365 Technical Support
    Support Center|Call us at (302)-353-4678.

  16. #16
    1826107 closed Data Migration
    1832025 closed Server Certificate
    1834913 open IP blacklisted on new server
    1836851 open Recent Billing
    1836947 open Migration issues
    1837983 open Fwd: Undeliverable: Testing email problems with your adress. Please reply
    1838961 open Fwd: FW: Mail delivery failed: returning message to sender
    1838994 open Add a record
    1839112 open Fwd: Mail delivery failed: returning message to sender
    Last edited by inteloc; 10-09-2009 at 09:09 AM.

  17. #17
    Join Date
    Sep 2007
    Location
    Albuquerque, NM
    Posts
    140
    Damn, I am sorry your having so many problems. But know Liquidweb will come through and fix everything!
    Anthony H. Webmaster of 3Dx Hosting
    Hosting: 3dxhosting.com & My Design Blog: Anthony Hays.com
    We provide low cost standard & custom shared hosting solutions.

  18. #18
    The operation was a success but the patient died!!!

  19. #19

    Angry Liquidweb SUCKS -- UPDATE

    Saturday morning Update

    Liquidweb moved my server to a new vlan last night. A ton of new problems with this move.

    My server can't send email outside the server. That move to a new vlan was screwed up.

    After the move to a new vlan ...

    I AM STILL GETTING BLOCKED BY ATT!!!!!

    my 5th set of ip addresses from liquidweb still are blocked by ATT

  20. #20
    i don't think Liquidweb's Heroic Support is not heroic after all..

    u r being penalised for posting against Liquidweb here.... time u found a new host
    Last edited by calamine; 10-10-2009 at 02:12 PM.

  21. #21
    Join Date
    Feb 2008
    Location
    Houston, Texas, USA
    Posts
    3,262
    Depending on the nature of the block, AT&T can be a pain to deal with in cases like this.

    Regards
    UNIXy - Fully Managed Servers and Clusters - Established in 2006
    Server Management - Unlimited Servers. Unlimited Requests. One Plan!
    cPanel Varnish Plugin -- Seamless SSL Caching (Let's Encrypt, AutoSSL, etc)
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  22. #22
    Join Date
    Sep 2009
    Posts
    41
    I'm surprised. I migrated from LW's VPS to Dedicated and they did everything for me.

    I'm quite happy with them.

  23. #23
    Join Date
    Nov 2002
    Location
    Lakeport CA, Clear Lake
    Posts
    1,856
    I'm very surprised to read of your problems. I've been with Liquid Web for over two years and have been very satisfied with their services.
    Everyone is entitled to MY opinion.
    CatfishEd.com

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