Results 1 to 8 of 8
  1. #1
    Join Date
    Nov 2002
    Location
    Fairbanks, Alaska
    Posts
    708

    Tickets/Helpdesk

    I want a helpdesk that users have to create a profile to use the helpdesk...

    I want a helpdesk with different levels of tickets.. i.e. normal, urgent, and emeregency

    I want to be able to program emergency tickets to either set off a beeper or a cell phone..

    I want a clean easy to use format and easy admin control panel...


    Where can I get such a product?

  2. #2
    Join Date
    Oct 2002
    Posts
    211
    Lirath, one thing about emergency tickets is that your clients will rate even the smallest thing an emergency.

  3. #3
    Join Date
    Oct 2002
    Location
    North America
    Posts
    1,229
    Perldesk lets you do all of those things - well, it will page you, but there isn't a separate cellphone option that I know of.

  4. #4
    Join Date
    Nov 2002
    Location
    Big Apple (I Love NY)
    Posts
    1,108
    You'll probably have people put in priority one tickets to find out how to ftp or something simple like that...

    PerlDesk is good...
    Last edited by Steven.C; 11-17-2002 at 02:33 PM.
    SeeksAdmin .:. Linux & Windows Server Management
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  5. #5
    Join Date
    Oct 2002
    Posts
    348
    Perl Desk is good and you can certainly have a copy of the tickets sent to your cellphone or pager. I've done that. Works great. It's also free.

  6. #6
    Join Date
    Nov 2001
    Location
    The South
    Posts
    5,403
    Yes EVERY ticket is an emergency ticket.
    Gary Harris - the artist formerly known as Dixiesys
    resident grumpy redneck

  7. #7
    Try perldesk.com

  8. #8
    Join Date
    Mar 2001
    Location
    NY
    Posts
    741
    i second perldesk.com - its free (if you can install it yourself) and if you don't mind the 'perldesk' logo, otherwise, its $70

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