Hello everyone, Im new to this forum.
I have problem about jetnethost, 2 months ago their all servers got hacked and their all backups and everything got deleted by hackers. After some time I opened ticket to cancel my host and refund my last months money. After 2-3 days, my account got deleted without replying to my ticket and they didnt refunded. I opened ticket again with new user to tell me whats going on, they didnt answered. After that on 10/02/2009 they took money from my CC automaticly for hosting... They deleted my hosting account but they are taking money for it:
QUOTE:This is a payment receipt for Invoice 3589 generated on 09/25/2009. The payment has been taken from your card on record with us automatically.
Amount: $6.74 USD
You may review your invoice history at any time by logging in to your client area.
I cant even login to client area cuase they deleted my account 2-3 weeks ago. Donno what to do now they dont respond me for weeks. Any helps will be good.
Simply charge back through your credit card company. In the future, look for phone numbers and "actually" call them to see if anyone answers before signing up. Regardless if the company provides support by phone or not, any "real" business should have a phone number in my opinion.
Umm.Sorry to hear that.
Find a friend to help ou calling them instead?Always have a talk with them would be the first choice.
Then contact with your card bank about this to check out whether they could help you cancel this automatic payment.
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Written in support ticket again:
Im sorry, but enough for me, Im discussing this on internet with other people to get help, since you are not helping and replying to me. I will contact to my bank and lawyer tomorrow to get help and refund also. Because you take money from my cc for hosting, but I dont even have host with you... and you didnt refunded my 1 month hosting and the money you took from my cc 5 days ago.
and after 45 minutes I get answer
this has been done, thank you and i wish we could keep your business
After 1 second I replied back:
What do you mean by "This has been done" ?
No answer again... I dont understand what are they trying to do but they look like KID