Thread: Doing more then one thing/SLA
10-06-2009, 05:49 AM #1
Doing more then one thing/SLA
Something that I am trying to accomplish is running a forum management group of my company as well as doing web hosting and colos. Do people think this is a waste of time or is it actually worth putting effort into running a clients forum? Additionally what SLA policies work better then others; we have a sort of informal policy but I am working on writing an official policy on this so I figure it should not hurt to get the communities prospective on this. Lastly I it good to branch into local technical support when doing web hosting and colos or should I stop expanding in to masses of different areas... These are not questions I am asking from inexperience; these are more of my way of gauging others success in these ares and whether or not with the world the way it is right now if doing these things would just sink my ship as it were.Web Hosting, TeamSpeak Servers and Tech Consulting
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10-06-2009, 02:36 PM #2Junior Guru Wannabe
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- New Jersey
A few points (I am biased though) based on my experience from my clients:
1. The Forum Management Group is only valuable if it helps you retain and attract new customers...but it essentially starts to double as an informal ticket process which is a pain in the butt a lot of the time. When you are branching into trouble shooting/ticket support on the management forum, you are getting into dicey processes that will eventually cause you a headache.
2. SLA's should not be informal...if you want to be serious about it.....you really have to put it in writing....people start to trust you more, and it also makes your business more transparent, which makes everyone more comfortable.
3. A lot of companies offer tech support, if you mean local tech support as in customers not associated with your hosting company.....it won't sink your ship per se, but it will definitely distract you from whatever your core business is. If it is tech support, hosting will suffer and vice versa. Local tech support is very different (as you know) to hosting, and the T&M rates would also thereby differ substantially, unless you are going to start charging for travel and related.
Just my thoughts.www.kuzasneu.com
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10-06-2009, 05:43 PM #3Web Hosting Master
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