I signed up a year ago for $10. About two weeks ago they emailed me telling me that they were automatically going to deduct about $35 from my account the next day and renew my domain.
"Don't worry", they say, "Just don't do anything and it will automatically renew (and bill me through the nose)".
Now, this is annoying but it didn't irk me as much as what they did next.
A) After saving my credit card number, which I had NOT asked them to do, and did not WANT them to do, it was actually *unable* to delete my credit card details. They were holding my credit card hostage.
B) The only way to get rid of it, and to stop myself from being billed the extortionate rate for next year was to cancel. So that's what I did, after kicking off the domain transfer to name.com (I do hope they're better).
They then completely nuke my DNS, despite me having purchased a whole year, and supposedly having two more weeks left of them being my registrar. Support email after support email gets me nowhere. My domain is down for 5 more days, all of the time it is in Yahoo's possession.
Basically, unless I agree to renew for next year, I lose 5 days' worth of DNS - 5 days' worth of email, basically. Which I kinda needed.
I'm pretty sure they had the capability to change the DNS records back EASILY, and were probably able to specifically approve the transfer (making it go through quickly), but did neither despite much pleading. I got an alternate "this isn't our policy" and "sorry I'm not able to do that".
Even my attempt to sign up, reactivate the domain and pay their extortionate charge failed, probably because the transfer had already kicked off.
Good reputation is very importan for companies and even more when customer makes a decision.That is why so many people ask for recommendation on WHT.
Send a ticket or a phonecall to have your problem sorted out.
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Other than Yahoo Domains, all other registrars are worth registering.
Yahoo Billing system is really horrible. If you have canceled domains from Yahoo, you will be charged still since you have not canceled the domain service. Good Joke?
AssistanZ - Beyond Boundaries... Cloudstack Consultancy / 24x7 Web Hosting Support / 24x7 Server Management / Infrastructure Management Services Web & Mobile Apps Development / Web Designing Services / Php, Grails, Java Development
I've never really had any complaints about Yahoo. I've been with them for about 5 years now.
I actually left them for a brief time about 4 years back. I was trying to save a few bucks per month on hosting so I switched to lunarpages. Their hosting was awful for me. I had a video production business and hosted samples of my work on my site. Lunarpages was always hanging up and not playing the videos without freezing and delays. And I'm talking about short videos of less than 20MB.
I dropped their service and went to 1 & 1. A slight improvement there but still had playback issues with video.
Both companies suggested I create smaller file sizes, reduce the resolution, etc. A bunch of BS as far as I was concerned.
So I returned to Yahoo. I host big video files on my site. I never have any problems whatsoever.
I tried to save a few bucks on hosting by opting for a lower cost host. But the 4 to 5 dollars a month I was saving was costing hundreds of dollars worth of headaches.
Some people swear by LP and 1&1 but for me they were a waste of time and money. At under $12 a month, Yahoo is a great bargain for reliable service and no headaches from a web host.
For the person complaining about Yahoo domain billing, if your hosting service is from Yahoo, they don't charge for domain registration.