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  1. #1
    Join Date
    Oct 2009
    Location
    ON, Canada
    Posts
    11

    My experience with Bihira

    I signed up for their Bronze package about 8 months ago. I don't remember all of the details near the beginning, so I'll make some assumptions based on the emails I received. I haven't gotten hosting anywhere else (yet) so I can't compare with anything.

    +Getting a new account was pretty quick. I was told that I won't see my site for 1-2 days but I could right after I signed up, so that was a nice surprise. The package has changed since then; when I got it, it was $2.50 for 2.5 GB storage, unlimited addon/parked domains, and unlimited bandwidth. Unlimited bandwidth was added from an anniversary promotion thing they had a week or two before I signed up.

    This is for a personal website that I played around with occasionally, so if there were downtimes, I had no idea. I don't remember experiencing any downtimes when I needed to access my site, but I know someone else with Bihira that has, a few times, for short periods of time.

    +I got my domain name through Bihira, too, and they registered it under my name, so that's good. According to what I've read here, I'm lucky.

    +The Terms of Service isn't very restricting. I had trouble paying attention long enough to read it carefully, but I think we're allowed to have anything legal, and no IRC.

    -No SSH. FTP only.

    -I still think their (his? I think Bihira is manned by one person) website is poorly designed; I thought so when I checked it out some months before I signed up. It hasn't changed much, if at all. It would be better if the client area linked back to the main site. Same with their forum.

    -Come Sept. 22, all the hosting plans changed. I didn't get any email notification about it, and I probably wouldn't have known about them if someone else didn't complain to me about them. There is a price increase involved, so they should have sent some email notification, imo.

    +Response to support tickets seem to be quick. I got a response for all two of my support tickets within 2 hours.

    So, since I have nothing to compare to, I can't say if Bihira is good or bad. I want to look for webhosting somewhere else because of the plan changes, but I can't seem to find anything less expensive.

  2. #2
    Join Date
    Oct 2002
    Location
    Langley, BC
    Posts
    2,046
    I would think with your review, they are (he is) pretty good. It's good to stay with a small company since you can get personal attention.
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  3. #3
    Join Date
    Apr 2009
    Posts
    643
    Quote Originally Posted by jrianto View Post
    I would think with your review, they are (he is) pretty good. It's good to stay with a small company since you can get personal attention.
    But each company will be bigger in time. And that is a pity fo0r the old customers.
    But everything depends on the company and how they will care of the customers
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  4. #4
    Join Date
    Oct 2009
    Location
    ON, Canada
    Posts
    11
    Update: submitted a support ticket to ask about cancelling about 14.5 hours ago, and have not gotten a reply yet. Still less than a day, but I'm impatient and my question would be useless tomorrow. I hope Bihira works on weekends :x

    Edit: checked my tickets again and I noticed that one of my tickets was opened on a weekend, and got a reply in 2 hours. So Bihira did work on weekends.
    Last edited by lfok; 10-03-2009 at 03:07 PM.

  5. #5
    Join Date
    Jun 2009
    Location
    Vancouver
    Posts
    969
    Quote Originally Posted by lfok View Post
    Update: submitted a support ticket to ask about cancelling about 14.5 hours ago, and have not gotten a reply yet. Still less than a day, but I'm impatient and my question would be useless tomorrow. I hope Bihira works on weekends :x

    Edit: checked my tickets again and I noticed that one of my tickets was opened on a weekend, and got a reply in 2 hours. So Bihira did work on weekends.
    With some providers, billing is not available on weekends, if that is you opened your ticket with billing and not support.

  6. #6
    Join Date
    Oct 2009
    Location
    ON, Canada
    Posts
    11
    Yeah, that's probably why then. Thanks!

  7. #7
    Join Date
    Jul 2009
    Posts
    639
    We apologize for the wait on a reply to your support ticket; a response should of now have been sent.
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