Results 1 to 24 of 24
  1. #1

    serverloft why you stole me ?

    it was big a mistake in my life dealing with serverloft.com
    in few minutes i loss all my data ...
    i lost site that have built for 10 years !

    and serverloft doesnt response !


    the story start when they block my server and discontinue the contrat !! for reason that they say spam !

    WE hereby discontinue without notice the contract for the server loft3059 according to 4 of our Terms and Conditions on the basis of unlawful activities originating from your system.

    see also ticket 216786487, 216787953, 216788420

    Should data on the server still be filed, please contact Support within the next 5 working days. The server will be deactivated on 08th october2009 and all files will be deleted indefinitely.
    i swear i dont use it !!

    ok i accept that and send to them to give me backup or link to it as they say in previus message ,, the data will be 5 days

    but say what they answer !!

    he server has been blocked and will be blocked till the deactivation has been finished. For security measures we can't reconnect the server or allow to get access. The backup is provided by the customer. If you do not have a backup external we can not help you.
    it's like a dream !!
    i try to send a ticket again ,,, and say what they answer

    we are not willing to discuss in this serious issue. You had time
    enough to solve the problem but therefore you have not minded. Please
    understand that we do not start again a conversation in this case.
    is this deal with customer ? i lost all my data and they say dont talk

    what cost him provide me link to download backup !

    and after 12 hours !

    I have told you yesterday, that we do not give access to the server or backup. At last I have told you that we are not discuss in this case anymore. So you do not have to except any answer in these issue.

    I hope that is clearly enough to understand.

    to all guys ... warning ..

    they are slow in response to support ticket !! and very slow
    and they dont help customer !

    and dont seek cheap thing as i do

  2. #2
    Join Date
    Feb 2006
    Location
    Kusadasi, Turkey
    Posts
    3,273
    Have you been informed and warned about the unlawful activities in your server before it got disconnected?
    Fraud Record - Stop Fraud Clients, Report Abusive Customers.
    █ Combine your efforts to fight misbehaving clients.

    HarzemDesign - Highest quality, well designed and carefully coded hosting designs. Not cheap though.
    █ Large and awesome portfolio, just visit and see!

  3. #3
    The serverloft people should at least respect the offer made in their own email to the OP:

    Should data on the server still be filed, please contact Support within the next 5 working days. The server will be deactivated on 08th october2009 and all files will be deleted indefinitely.
    Have you told them about that paragraph.

    Ask for a manager, ask for someone in sales. Anyone other than first line support. The grammar of their responses indicate that they might not fully grasp the meaning of that paragraph. Certainly first line support does not have the authority to over ride the official company position The company position was given in the paragraph quoted.

    Try using the phone. If it's valuable, then it's worth the call.

    And why don't you have backups?
    edgedirector.com
    managed dns global failover and load balance (gslb)
    exactstate.com
    uptime report for webhostingtalk.com

  4. #4
    Quote Originally Posted by Harzem View Post
    Have you been informed and warned about the unlawful activities in your server before it got disconnected?
    yes .. i and i paid 500 $ solve this problem ...

    and they replay to me
    ok. You have removed the site and I can inform our abuse-department to close this issue. Thank you.
    so i removed it but after just 24 hours ,, they block it with no backup although first message said i have 5 days to get my file

  5. #5
    [QUOTE=plumsauce;6422333]The serverloft people should at least respect the offer made in their own email to the OP:



    Have you told them about that paragraph.

    Ask for a manager, ask for someone in sales. Anyone other than first line support. The grammar of their responses indicate that they might not fully grasp the meaning of that paragraph. Certainly first line support does not have the authority to over ride the official company position The company position was given in the paragraph quoted.

    Try using the phone. If it's valuable, then it's worth the call.[/QUOTE

    yes and the said

    he server has been blocked and will be blocked till the deactivation has been finished. For security measures we can't reconnect the server or allow to get access. The backup is provided by the customer. If you do not have a backup external we can not help you.
    .. i sent to sale and replay to me .. we cant help me .. go to support ! !

    i asked about manager email or phone ,, and body tell me

    i call him on telephone on its site and someone tell me we cant help . support just by ticket !!!

    about chatting .. until now 12 hours and nobody answer !!

  6. #6
    they still answer me !! no backup

    once more i was doing backup on other server from serverloft !

    but they dont give me access or link to it !!

  7. #7
    Join Date
    May 2006
    Location
    EU & USA
    Posts
    3,684
    Seems to me you had something on there which did spam; you removed it; and once again it started to send out spams; most likely your server simply got hacked; which is very unfortunate but it also shows they already did have multiple tickets with you regarding this issue (216786487, 216787953, 21678842)

    Is it possible your server just started to spam again ? so they considered the issue not closed and see you as a real spammer ?

    In these cases they have to take action to prevent that other clients in the network get affected; and how sad it might sound for you; i think a lot of clients will be happy your server got pulled in this case.

    It would however be nice of any datacenter to move you to a private network so you can access your data but do not affect the rest of the network.

  8. #8
    they told me they cant put it in recovery to get backup but they dont want !!

    i said to him why not ! just for 4 hours

  9. #9
    Making a backup file accessible can be done multiple ways without exposing any other services. For example, making it available somewhere on their own server after zipping it, or zipping it on the OP's server, and deleting the originals. That way the backup and only the backup is coming from the site. Or, they can ftp it to the OP's new server themselves. There are lots of creative ways to move a backup around. Someone just has to actually *want* to do it.

    Try telling them they have a choice.

    Access to a backup file or chargeback the $500. One or the other.

    The $500 was paid in good faith with an offer of the backup. If the backup is not made available then it is in breach of the offer. In other words, they didn't hold up their end of the bargain.
    edgedirector.com
    managed dns global failover and load balance (gslb)
    exactstate.com
    uptime report for webhostingtalk.com

  10. #10
    Quote Originally Posted by plumsauce View Post
    Making a backup file accessible can be done multiple ways without exposing any other services. For example, making it available somewhere on their own server after zipping it, or zipping it on the OP's server, and deleting the originals. That way the backup and only the backup is coming from the site. Or, they can ftp it to the OP's new server themselves. There are lots of creative ways to move a backup around. Someone just has to actually *want* to do it.

    Try telling them they have a choice.

    Access to a backup file or chargeback the $500. One or the other.

    The $500 was paid in good faith with an offer of the backup. If the backup is not made available then it is in breach of the offer. In other words, they didn't hold up their end of the bargain.
    i sent message befor 30 minutes and write i can pay for it or if thera are choice

    they replay

    I am sorry, but there are very few different ways to say 'no'.

    that how is serverloft deal with customers !!

  11. #11
    Quote Originally Posted by 040Hosting View Post

    It would however be nice of any datacenter to move you to a private network so you can access your data but do not affect the rest of the network.
    that what they should do

  12. #12

    You broke their TOS and you are complaining?

    I am sorry, but I fail to see the logic behind your issues.

    Let us start with repeated abuse complaints about your server. Serverloft is unmanaged, and provides no OS or software support (obviously - http : // www . serverloft . com/technik/support.php). This mean it is your responsibility to provide a system administrator.

    According to the TOS (http : //www . serverloft . com/kontakt/agb.php, specifically section 2) :
    2. INDEMNIFICATION
    You agree to indemnify, defend, and hold harmless serverloft from any and all liability, penalties, losses, damages, costs, expenses, attorneys' fees, causes of action or claims caused by or resulting indirectly from your use of the service which damages either you, serverloft, or any other party or parties without limitation or exception. This indemnification and hold harmless agreement extends to all issues associated with your account, including but not limited to domain name selection and Website content.

    I am sorry, but this seems to be nothing more than a rant with no foundation to it.

  13. #13
    Quote Originally Posted by sciron View Post
    I am sorry, but I fail to see the logic behind your issues.

    Let us start with repeated abuse complaints about your server. Serverloft is unmanaged, and provides no OS or software support (obviously - http : // www . serverloft . com/technik/support.php). This mean it is your responsibility to provide a system administrator.

    According to the TOS (http : //www . serverloft . com/kontakt/agb.php, specifically section 2) :
    2. INDEMNIFICATION
    You agree to indemnify, defend, and hold harmless serverloft from any and all liability, penalties, losses, damages, costs, expenses, attorneys' fees, causes of action or claims caused by or resulting indirectly from your use of the service which damages either you, serverloft, or any other party or parties without limitation or exception. This indemnification and hold harmless agreement extends to all issues associated with your account, including but not limited to domain name selection and Website content.

    I am sorry, but this seems to be nothing more than a rant with no foundation to it.
    1 - YES .. i bring bobcars.com to solve the problem .. as support team

    also backup is not so expensive !! it's just in minutes !!


    2 - also i dont understand what they mean by
    section 2 !? they just told me that without explain



    last thing datacenter close server and give me 5 days to get files ... why they dont respect that ?

  14. #14
    Join Date
    Feb 2002
    Location
    New York, NY
    Posts
    4,612
    Quote Originally Posted by sciron View Post
    I am sorry, but this seems to be nothing more than a rant with no foundation to it.
    While the provider has every right to disconnect this customer and to refuse to provide future service, their refusal to provide some sort of access to the data is inexcusable. Regardless of what the TOS says, it's a horrible way to treat someone. I side with the customer on this one.
    Scott Burns, President
    BQ Internet Corporation
    Remote Rsync and FTP backup solutions
    *** http://www.bqbackup.com/ ***

  15. #15
    Join Date
    Mar 2009
    Posts
    3,807
    You would think if he worked on a site for 10 years and his data was that valuable, he would have at least some kind of backup?

  16. #16
    Join Date
    Aug 2008
    Location
    Vancouver, Canada
    Posts
    650
    Quote Originally Posted by quantumphysics View Post
    You would think if he worked on a site for 10 years and his data was that valuable, he would have at least some kind of backup?
    I agree. It is always good to keep offshore backups.
    Tailored VPS offers fully customizable VPS Hosting
    Powered by OpenVZ | Servers located in the USA | 99.9% Uptime

  17. #17
    Should always have backups!

  18. #18
    Quote Originally Posted by ephex` View Post
    Should always have backups!
    Seems like a useless comments as in no way it it helpful to op at this point and was already said about 5 times in this thread.

    Op, I would suggest trying to phone up and asking for a manager.

  19. #19
    Join Date
    Mar 2009
    Posts
    245
    I just had intervention on server which is hosted on serverloft-load was high and it went up to 100 and plesk was not working beacuse of that,and after log analysis i saw a lot of smtp activity.So i told to kill smtp server over plesk(plesk was working after reboot) and then load was normalized.Now i wonder,did he also had abused smtp for sending spam?Maybe plesk have security hole?If yes,then i would say this is more host provider responsibility(serverloft)then customer,beacuse host provider is the one who provide and recommend control panel.I just hope this person which i fixed server wont lose his server as well if someone complain about spam.

  20. #20
    Join Date
    May 2006
    Location
    EU & USA
    Posts
    3,684
    Quote Originally Posted by roguehosting View Post
    i would say this is more host provider responsibility(serverloft)then customer,beacuse host provider is the one who provide and recommend control panel.
    Really ? can you tell me what your understanding is of Unmanaged ?

    Even though serverloft does offer a control-panel it will always be the users responsibility to upgrade this and keep everything up to date. Unmanaged means just that; no management what so ever. You are on your own; all their servers provide a remote management card which you can connect to (well that is if you get it configured in the first place) so you can access your console.

    If they already helped you with disabling SMTP they did you a favor.

  21. #21
    Join Date
    Mar 2009
    Posts
    245
    Quote Originally Posted by 040Hosting View Post
    Really ? can you tell me what your understanding is of Unmanaged ?

    Even though serverloft does offer a control-panel it will always be the users responsibility to upgrade this and keep everything up to date. Unmanaged means just that; no management what so ever. You are on your own; all their servers provide a remote management card which you can connect to (well that is if you get it configured in the first place) so you can access your console.

    If they already helped you with disabling SMTP they did you a favor.
    Yes i know unmanaged means unmanaged,but the problem is people think its enough to have control panel and everything will work fine.If they offered something else as control panel then maybe this problem wont happen,then they wont get negative publicity,and then would still have this customer.Also that was not my server which i was described,i was hired to fix high load and i fixed it by disabling smtp.

  22. #22
    Join Date
    May 2008
    Location
    EU
    Posts
    94
    Do they even read / post on this forum?

    Btw their CEO - Thomas Strohe (main serverloft page) - he kinda looks like Commodus from The Gladiator:
    http://i32.photobucket.com/albums/d4...9/commodus.jpg
    http://www.theartofpolitics.com/graphics/thumbsdown.jpg
    Last edited by Sergej; 10-03-2009 at 05:41 AM.

  23. #23
    Join Date
    May 2006
    Location
    EU & USA
    Posts
    3,684
    Quote Originally Posted by roguehosting View Post
    Yes i know unmanaged means unmanaged,but the problem is people think its enough to have control panel and everything will work fine.If they offered something else as control panel then maybe this problem wont happen,then they wont get negative publicity,and then would still have this customer.Also that was not my server which i was described,i was hired to fix high load and i fixed it by disabling smtp.
    Sorry misunderstood you on the part it was not your server.

    But unmanaged is unmanaged hence the prices as well; if someone wants a manged server that is exactly what they need to buy, or they end up in a mess like this. Unfortunately we only see one side of the story here, but i have the feeling there might be a little more to it as we see here.

    Also serverloft does offer managed services through their plusserver brand (a whopping $200 to upgrade) so the clients do have a choice in that, granted its not cheap anymore .

  24. #24
    Quote Originally Posted by bqinternet View Post
    While the provider has every right to disconnect this customer and to refuse to provide future service, their refusal to provide some sort of access to the data is inexcusable. Regardless of what the TOS says, it's a horrible way to treat someone. I side with the customer on this one.
    Spoken like a true consumer.

    For those of us who own/have owned businesses, that sort of ideology gets too expensive in court (and yes, in the USA, where someone uninvolved can be 3rd-partied into a lawsuit as a defendant, stupid things wind up litigated).

    Personally, I happen to agree with bqinternet.
    Professionally however, that sort of thinking is suicidal. So is "the customer is always right" sort of mentality.

    ----
    why no secure form of backups available, bqinternet?
    Last edited by sciron; 10-04-2009 at 08:25 AM.

Similar Threads

  1. [ Serverloft ] your opinion please !
    By k a r a t e in forum Dedicated Server
    Replies: 16
    Last Post: 10-16-2010, 10:07 PM
  2. Serverloft and additional IP's
    By nifo in forum Dedicated Server
    Replies: 25
    Last Post: 08-20-2009, 10:02 AM
  3. ServerLoft.de or ServerLost? anyone use ServerLoft?
    By mavmike in forum Dedicated Server
    Replies: 5
    Last Post: 07-12-2009, 05:53 PM
  4. serverloft.eu
    By TheSimpleHost-Nathan in forum Dedicated Server
    Replies: 8
    Last Post: 05-14-2009, 06:27 PM
  5. VPS Configuration Serverloft
    By greennetworks in forum VPS Hosting
    Replies: 0
    Last Post: 02-08-2009, 11:53 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •