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  1. #1
    Join Date
    Oct 2007
    Posts
    114

    Thumbs up iMountain Review (Almost 2 Years)

    I am one month short of 2 years hosting with the guys at iMountain.com and I couldn't be happier.

    My American Idol blog has made the steps from a shared account with them to their semi-dedicated to a single core dedicated to a brand spanking new dual core dedicated server in the past 23 months. Yes the new server is overkill 8 months out of the year but during American Idol I need all the server I can get. Last season saw 1500+ online at one time.

    A huge thanks for the server move this past weekend. A fairly transparent move with minor issues that were sorted out quickly. awesome job


    Uptime

    has been great for me. hyperspin reports 99.87% uptime for my server. Can't complain about that at all considering most downtime recorded is actually server upgrades.


    support

    This is still imountain's strongest aspect IMO. Their support is very knowledgeable, fast and even will help with 3rd party scripts. The have helped me setup a couple of custom things, always answer my questions with personal responses, not canned messages and always get issues solved. they have been there all hours and have fixed or setup anything I have ever asked for.

    They also have phone support which I have used once just to ask them about an issue real quick. For me email support is better.

    price
    very competitive for what you get. Fast servers, access to a huge house database server even on the cheapest shared accounts. You are not on oversold servers. (trust me, I am running Status2K on a shared account as well and the server load is almost always perfect). Not to mention their support team is worth every penny. I just had a support ticket in to setup email notification to me on any cronjobs and it took them less than 5 minutes to do it and respond. Absolutely amazing.

    con's

    HSPERE control panel which takes some getting used to. I have it mastered now but when I first signed up I was lost as hell.

    what i would like to see

    I would love to see a customer forum. At one point they said they were going to install one but at this point nothing has come of it.

    Still would like to see support sign the names to support tickets so I know who is who. if the support ticket does have a name it is always imountain.com not the techs name

    in closing my hosting experience with iMountain has been the best ever and it gets better and better all the time. If you are in need of great hosting with a good support team give them a try
    Last edited by DJSlim; 10-01-2009 at 05:18 PM.

  2. #2
    Join Date
    Oct 2007
    Posts
    114

  3. #3
    Join Date
    Jul 2009
    Posts
    639
    Always great to hear of good service.
    bihira.com | 10+ Years of Web Hosting Experience!
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  4. #4
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    A very nicely written review there DJSlim. I like it when actual data is being provided.

  5. #5
    Join Date
    Jun 2009
    Posts
    80
    Good to hear from a happy camper. Great blog as well, especially the post "Dance Goes X-Rated". My wife is addicted to that show, I'm going to have to watch it with her more often.

  6. #6
    Join Date
    Dec 2006
    Location
    London, UK
    Posts
    629
    Agreed, uptime and speed have been exceptional lately and the support is still very responsive. There are some interesting improvements coming soon as well.
    Phil McKerracher

  7. #7
    Join Date
    Oct 2007
    Posts
    114
    Quote Originally Posted by Phil McKerracher View Post
    There are some interesting improvements coming soon as well.
    care to shed some light to the curious

  8. #8
    Join Date
    Aug 2007
    Posts
    6,882
    Thanks for sharing your good experiences. And long term reviews have a special place in WHT's review achieve . Congrats iMountain for doing a great job to satisfy your customer.
    Update us again mate.

  9. #9
    Join Date
    Dec 2006
    Location
    London, UK
    Posts
    629
    Quote Originally Posted by DJSlim View Post
    care to shed some light to the curious
    I'm not sure how "official" these are, but they've mentioned to me solid state drives, fewer users on shared servers and encrypted email.
    Phil McKerracher

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