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  1. #26
    Join Date
    Nov 2001
    Location
    Chicago
    Posts
    1,135
    Originally posted by goodness0001
    where did i ever mention source code? If you can find where i ever mentioned source code then you have a good arguement. Since i never dida assuming just makes an ass out of you not me.
    Quote below:

    I dont know if either companies have any presence in the United States, but if they did, i think it would be time to bust out the lawyers and make inverseflow prove they havent copied ideas (or source code for that matter
    Best wishes,
    ---
    Dan Ushman
    Co-founder & CMO
    SingleHop, Inc.

  2. #27
    Join Date
    Oct 2001
    Location
    Kansas City, MO
    Posts
    366
    I for one use eSupport but am planning to switch to Inverseflow's helpdesk solution. I am looking forward to some of the things I hear that are going to be added to it in the future.

    Andrew

  3. #28
    Join Date
    Mar 2001
    Location
    NY
    Posts
    741
    Originally posted by Refsoft


    Most helpdesks, *including eSupport and InverseFlow*, do this.
    Gotcha

  4. #29
    Join Date
    Jun 2001
    Posts
    929
    ...if the features are added. Let's not forget that many companies hype how good something *will* be but never get round to it. Hostgui???

    We use wonderdesk, it's great, reliable, easy to use and importantly it's robust to handle a lot of tickets.

    The only thing letting it down is it's GUI but at the end of the day speed is more of a preference to me than pretty pictures and excessive functions.

    I started at developing my own bespoke helpdesk but it's been put on hold for a bit.

  5. #30
    Join Date
    Mar 2001
    Location
    NY
    Posts
    741
    What about a way to take the old tickets and dump them in from perldesk? So, if we use your program, the old tickets won't be lost?

  6. #31
    Join Date
    Nov 2001
    Location
    Chicago
    Posts
    1,135
    Originally posted by dherman76
    What about a way to take the old tickets and dump them in from perldesk? So, if we use your program, the old tickets won't be lost?
    Not a bad idea, similar to what VB does with UBB message threads
    and accounts... Right?
    ---
    Dan Ushman
    Co-founder & CMO
    SingleHop, Inc.

  7. #32
    Join Date
    Mar 2001
    Location
    NY
    Posts
    741
    yep!

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