Do any of the bigger hosts here follow any of the ITIL standards / processes, I'm looking into it for a new service / project and wondering if anyone here follows. I previously worked for a managed hosting company providing services to the likes of National Express and Cadburys and they followed all this quite strictly, but I've yet to see any of it implimented elsewhere.
To answer your question, I do not following it in my small company. Yet, in my regular job, we follow itil. I work in a large enterprize environment. I guess we have to follow it. Heck, most of my co-workers don't even realize they follow it or even know what itil is.
Personally, I don't like it. I prefer the small shop mentality.