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  1. #1

    FIVIO.COM - where are they?

    Their site is down.

    Support site is down.

    Mail is bouncing.

    Most importantly, my dedicated server is down.

    Anyone else experiencing this?
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  2. #2
    Join Date
    Feb 2005
    Location
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    No site setup on the server it looks like.

    Registrant Contact:
    Whoisprotection.cc
    Domain Admin ([email protected])
    Lot 2-1, Incubator 1, Technology Park Malaysia, Bukit Jalil
    Kuala Lumpur, Wilayah Persekutuan, Malaysia 57000
    P: +603.89966788

    That does not look good!

  3. #3
    Our sites have been hosted with them since March. Everything was fine - until now. Anyone know what's going with Fivio?
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  4. #4
    Join Date
    Feb 2005
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    Where did you hear about this company?

  5. #5
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  6. #6
    Join Date
    Jul 2009
    Posts
    639
    WHOIS protection on a provider's domain isn't a good sign. I hope you made a backup; also I would watch your credit card statments (if you paid via this way).
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  7. #7
    Join Date
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    Lot 2-1, Incubator 1, Technology Park Malaysia, Bukit Jalil
    Kuala Lumpur, Wilayah Persekutuan, Malaysia 57000
    P: +603.89966788
    That isn't a fake WHOIS Address, i'm from Malaysia, i know that place.

  8. #8
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    Dec 2007
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    Quote Originally Posted by Cold Steel View Post
    Perhaps you should try PMing them, I see they were active yesterday...
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  9. #9
    Yep, sent PM and ICQ message as well. No response yet.
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  10. #10
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    Quote Originally Posted by Cold Steel View Post
    Yep, sent PM and ICQ message as well. No response yet.
    Not much you can do beyond that unless you have personal contact information. I certainly don't know what anybody here on WHT is going to do unless you get lucky and somebody has some personal contact information
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  11. #11
    Yes, I figured as much. I wanted to see if there were any other clients (perhaps local) here at WHT, and barring that, to let others know about my experience.
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  12. #12
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    Quote Originally Posted by Cold Steel View Post
    Yes, I figured as much. I wanted to see if there were any other clients (perhaps local) here at WHT, and barring that, to let others know about my experience.
    Yeah - well I do hope that it works out - when you do manage to get in contact with them make sure to update this thread!
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  13. #13
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    Feb 2004
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    There main site display a 404 is it fivio.com?

  14. #14
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    Quote Originally Posted by TheServerExperts View Post
    There main site display a 404 is it fivio.com?
    Yes it is...
    Attached Thumbnails Attached Thumbnails 3697481794820371584[1].png  
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  15. #15
    I'm not sure, but today my websites at Smart Team Networks is all down. Even their website is down! It went under from 3am last night, and it's been 10 hours (and counting!) that everything is down.

    No one is answering the phone, and emails are not being answered (heck, even their own website is down!!)

    I host a number of websites with them and their service is horrid. Websites have been down for 6 hours, even 12 hour stretches. They don't answer the phone, or answer emails. Their 24/7 support is a joke because it doesn't exist!

    Does anyone host any websites with them? I know it's time to move on.

    bebby

  16. #16
    Smart Team Networks is in Malaysia as well, right?
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  17. #17
    that's right. was there a major disaster or something?

  18. #18
    Join Date
    Sep 2009
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    Kuala Lumpur
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    Fivio is a web hosting company in Malaysia. And the address given was valid, however, i believe the address was belong to Jaring, TPM data center.

    My suggestion is to googling about Fivio. and find their contact number.

    The owner of Fivio : Fadhlullah Abd Rahman

    Or you could try to submit ticket at their support centre: http://fiviosupport.com/
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  19. #19
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    Sep 2009
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    Quote Originally Posted by Bihira View Post
    WHOIS protection on a provider's domain isn't a good sign. I hope you made a backup; also I would watch your credit card statments (if you paid via this way).
    You shouldn't worry about it much. their company is legit company in Malaysia. And they have been running the business for almost 6 years.

    There must be some routing problem...try to reach them first..

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  20. #20
    Their support website wasn't working when I last tried it. Thanks for the update.
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  21. #21
    Join Date
    Aug 2006
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    UK
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    There have been some major storms/typhoons in the area causing widespread damage, maybe they have been affected by that?
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  22. #22
    Join Date
    Oct 2007
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    4,033
    I have a development server with them and here is the info I got from the owners (through SMS):-

    Quote Originally Posted by SMS 1
    The entire jaring datacenter have network problem. We at the datacenter to investigate this issue. Thank you.
    Quote Originally Posted by SMS 2
    Our dns server went down few days back and we have switch to our secondary dns, and we have a team at the datacenter to investigate this issue. Thank you.
    Quote Originally Posted by SMS 3
    OK got an update from the crew, the datacenter had a outage, and one of their fuse box is currently in restoration and your server is one of those unlucky ones that shares the fuse box, we'll ask the dc for the report and will forward it to u
    The last SMS received was 5 hours ago.

    Their contact information:-
    ====
    012-2629482
    019-2690654
    ====

    Do take note that the mobile signal in Jaring Technology Park Malaysia (TPM) is very weak, so they may not be able to answer your call or SMS immediately.

    Jaring TPM's contact number (24x7):-
    ====
    03-89917188
    ====

  23. #23
    Thank you. I also was able to reach someone via their support desk, and was told:

    This morning at about 3AM Malaysian time , the datacenter had a power outage that took out the whole datacenter and restoration will be done by stages , some of the power has been restored some are now , however we'll do a follow up on your particular server . We're sorry for the inconvenience caused .
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  24. #24
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    Dec 2007
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    I'm glad to hear that it's not as bad as you may have thought (that they haven't disappeared). Hopefully they will have you back online fast!
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  25. #25
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    Quote Originally Posted by mynehost View Post
    Fivio is a web hosting company in Malaysia. And the address given was valid, however, i believe the address was belong to Jaring, TPM data center.

    My suggestion is to googling about Fivio. and find their contact number.

    The owner of Fivio : Fadhlullah Abd Rahman

    Or you could try to submit ticket at their support centre: http://fiviosupport.com/
    There is an incubator at TPM btw
    http://www.tpm.com.my/index.php?opti...d=23&Itemid=43

  26. #26
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    Jul 2008
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    Seminole, OK
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    If you where running a dedicated server then I think you might have some problems. Dedicated severs just don't go down like that unless the business goes down with it.
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  27. #27
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    Sep 2009
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    Quote Originally Posted by neutro View Post
    Thank for your information.. i have not known about it..
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