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Thread: AltusHost Review
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09-29-2009, 08:14 PM #1Web Hosting Guru
- Join Date
- May 2009
- Posts
- 288
AltusHost Review
http://altushost.com/
-One time, their servers got hacked because of poor security. The hacker put a index.html into everybody's shared hosting which was over 1000 people. This was what the index.html showed: http://i26.tinypic.com/2dr8ac7.jpg It was fixed after 6 hours.
-Pricing is decent and affordable. No complaints about that.
-Support team is pretty slow. They respond with "I am checking this and I'll update you shortly." And by "shortly", they mean a whole 24 hour or more. When they posted that, it was "19 Sep 2009 12:40 AM". They respond back on "20 Sep 2009 5:06 AM". Around 29 hours to be exact.
-Servers are just HORRIBLE! Lots of lag and high loads and etc.
Here is a snippet from alertra.com on my website.
2009-09-11 19:14:24 EDT Oklahoma City USA OK 9.2 19.86
2009-09-11 19:14:24 EDT Chicago USA OK 9.2 9.73
2009-09-11 19:14:24 EDT Sydney AUS OK 9.2 7.07
2009-09-11 19:14:24 EDT Shanghai CHN OK 9.2 5.96
2009-09-11 19:14:24 EDT Hong Kong CHN OK 9.2 5.90
2009-09-11 19:14:24 EDT Las Vegas USA OK 9.2 5.88
2009-09-11 19:14:24 EDT Orlando USA OK 9.2 5.86
2009-09-11 19:14:24 EDT London GBR OK 9.2 5.76
2009-09-11 19:14:24 EDT Atlanta USA OK 9.2 5.85
11.92(4 cpus)
Dear Customer,
In a continuing effort to improve our system we are planning an upgrade that will increase the capacity of our network. This upgrade will be performed in a maintenance window starting on Thursday August 20th, 2009 up to Monday August 24th, 2009.
During this maintenance window, you will experience an interruption in service while we complete the maintenance activities; interruption is expected to be less than two hours however, due to the complexity of the work, your downtime may be longer (up to approximately four hours) as this is a relatively complex upgrade.
We apologize for the inconvenience and thank you for your continued patronage.
Dear customer,
Thanks for your patience during the whole day while we were working on our maintenance. The upgrade should have been completed and we will still watch everything over the weekend. Therefore, the whole network maintenance should be fully accomplished an Monday August 24th, 2009.
Nevertheless, the large downtimes of your hosting service(s) should now be over.
In case you still have problems please contact us by ticket, so that we can have a look at it.
We apologize again for all inconveniences and thank you for your patience.
Dear customer,
Please accept our apologies because of slow load of your sites and small downtime at times.
Our mysql server has been making high CPU load, what constantly kept overloaded our server.
We've stabilized load for now, but it's not long term solution, and unfortunately we cannot guarantee you full stability until we do not get new server with 2x more power.
We already ordered that server, and waiting our hardware supplier to deliver it to us, we honestly hope it gonna to happen before end of the week.
If we do not receive our new server, as we planned, we will split some accounts between our existing shared hosting servers and optimize CPU usage.
We fully understand how you are frustrated with this, therefor to keep you happy and keep you as our customer, we offer 30% discount for next month of hosting. Just please email us once you get invoice for next month, so we can discount manually.
Once more, please accept our deeply apologies, and be patience a little bit more, we doing our best to stabilize, and back this server in normal ASAP.
Don't hesitate to contact us for any further questions.
Overall: 5.5/10.
Not that great of a hosting. Not that decent either. "Below Decent"
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09-29-2009, 08:18 PM #2Web Hosting Master
- Join Date
- Jun 2009
- Location
- Vancouver
- Posts
- 973
Ouch, sounds like you've had quite the time with them. What you're describing is quite unfortunate, hopefully they can get it under control. Good luck with your new host!
█ ITSJUSTHOSTING.com - Managed Hosting Solutions.
█ Fully managed Business web hosting, cPanel VPS, Hybrid and Dedicated Servers!
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09-29-2009, 09:26 PM #3Junior Guru Wannabe
- Join Date
- Sep 2009
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- KLCC
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- 96
This is not the worst i've seen, vps-hosting.ca server load went up 80.00+.
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09-29-2009, 09:49 PM #4Web Hosting Industry Expert
- Join Date
- Dec 2007
- Location
- Indiana, USA
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- 19,196
█ Michael Denney - MDDHosting.com - Proudly hosting more than 37,700 websites since 2007.
█ Ultra-Fast Cloud Shared and Pay-By-Use Reseller Hosting Powered by LiteSpeed!
█ cPanel • Free SSL • 100% Uptime SLA • 24/7 Support
█ Class-leading support that responds in minutes, not days.
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09-29-2009, 10:27 PM #5Web Hosting Guru
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- May 2009
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- 288
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09-29-2009, 10:30 PM #6Web Hosting Industry Expert
- Join Date
- Dec 2007
- Location
- Indiana, USA
- Posts
- 19,196
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09-29-2009, 11:26 PM #7Web Hosting Guru
- Join Date
- May 2009
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- 288
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09-30-2009, 12:27 AM #8Web Hosting Industry Expert
- Join Date
- Dec 2007
- Location
- Indiana, USA
- Posts
- 19,196
█ Michael Denney - MDDHosting.com - Proudly hosting more than 37,700 websites since 2007.
█ Ultra-Fast Cloud Shared and Pay-By-Use Reseller Hosting Powered by LiteSpeed!
█ cPanel • Free SSL • 100% Uptime SLA • 24/7 Support
█ Class-leading support that responds in minutes, not days.
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09-30-2009, 07:21 AM #9server automation specialist
- Join Date
- Apr 2009
- Location
- Nevada
- Posts
- 662
Looks like the server was oversold. Maybe you should have asked them to move you to a different server with lower number of accounts when you first saw the high load. Btw where are you hosted now?
James B
►WWW.EZEELOGIN.COM |Setup your Secure Linux SSH Gateway►MEET PCI DSS & ISO 27001 Compliance|Manage & Administer Multiple Linux Servers Quickly & Securely.
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09-30-2009, 09:50 AM #10Web Hosting Guru
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- May 2009
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09-30-2009, 10:05 AM #11Web Hosting Master
- Join Date
- Aug 2007
- Posts
- 6,884
Sorry to hear your bad experiences. Hope your new host will provide you a satisfactory service. Come back with justhost review after a couple of months.
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09-30-2009, 10:13 AM #12Aspiring Evangelist
- Join Date
- Jan 2006
- Location
- China
- Posts
- 354
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