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Question about small Call Center style setup

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  #1  
Old 09-29-2009, 05:11 PM
Phireworks Phireworks is offline
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Question about small Call Center style setup


I am very new to this and was wondering if its even possible or if the tools even exist. The idea or goal was that few people who help with our service all have skype and wondering if such service or software is out there that would allow a client to call the number, then it would forward to a Skype number, rather than having a list a skype numbers and telling the client to email us or Phone the List of number until you get someone.



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  #2  
Old 09-29-2009, 07:26 PM
larry2148 larry2148 is offline
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You can use something like Kall8 where it will forward to multiple phone numbers and whoever picks up first gets the call, or call through a series of phone numbers trying to get someone to answer. If there's no answer for any of the lines it just goes to voicemail.

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  #3  
Old 09-30-2009, 09:42 AM
Vinayak_Sharma Vinayak_Sharma is offline
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Also see if you can get a google voice account, its free and can do what you need.

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  #4  
Old 09-30-2009, 10:32 AM
eacollin eacollin is offline
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google voice account

Quote:
Originally Posted by vinsar View Post
Also see if you can get a google voice account, its free and can do what you need.
Isn't that still in beta or by invitation only?

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  #5  
Old 09-30-2009, 10:56 AM
Vinayak_Sharma Vinayak_Sharma is offline
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Most of the google things are beta anyways. It is indeed a invite only thing, but you can enroll for one at https://services.google.com/fb/forms/googlevoiceinvite/

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  #6  
Old 09-30-2009, 11:18 AM
eacollin eacollin is offline
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* Google Voice

Quote:
Originally Posted by vinsar View Post
Most of the google things are beta anyways. It is indeed a invite only thing, but you can enroll for one at https://services.google.com/fb/forms/googlevoiceinvite/
Am not sure if those that have a Google voice can give a personal invite - tried this link https://services.google.com/fb/forms/googlevoiceinvite/

Guess I'll just have to wait till they roll it out.

Thanks Guys..

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  #7  
Old 09-30-2009, 10:29 PM
Mike - Limestone Mike - Limestone is offline
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Kall8 would seem like a good option, if I'm understanding your needs correctly.

-mike

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  #8  
Old 10-17-2009, 10:20 AM
eacollin eacollin is offline
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Google Voice

Quote:
Originally Posted by eacollin View Post
Am not sure if those that have a Google voice can give a personal invite - tried this link https://services.google.com/fb/forms/googlevoiceinvite/

Guess I'll just have to wait till they roll it out.

Thanks Guys..
I was very surprised when I logged into my google email account and saw my google voice invite to my Google Voice account which came on 10/15/09 now am looking forward to playing with this new toy and see how I can make it useful in how I use my phone services.

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Last edited by eacollin; 10-17-2009 at 10:29 AM. Reason: spelling
  #9  
Old 10-17-2009, 12:50 PM
Vinayak_Sharma Vinayak_Sharma is offline
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Also for cheap calling purpose take a look at

http://www.magicjack.com (needs computer)
https://www.tk6000.com (does not needs computer)

I have been using MagicJack for last one year, its wonderful.
Also will be receiving TK6K in a month or so.

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