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  1. #1
    Join Date
    Dec 2007
    Posts
    36

    Question about small Call Center style setup

    I am very new to this and was wondering if its even possible or if the tools even exist. The idea or goal was that few people who help with our service all have skype and wondering if such service or software is out there that would allow a client to call the number, then it would forward to a Skype number, rather than having a list a skype numbers and telling the client to email us or Phone the List of number until you get someone.

  2. #2
    Join Date
    Feb 2006
    Location
    San Francisco, California
    Posts
    469
    You can use something like Kall8 where it will forward to multiple phone numbers and whoever picks up first gets the call, or call through a series of phone numbers trying to get someone to answer. If there's no answer for any of the lines it just goes to voicemail.
    Larry Bly
    Sandbox IT Solutions, LLC.
    www.SandboxITSolutions.com
    Dedicated Servers - Web Hosting - Consulting Services

  3. #3
    Join Date
    Aug 2002
    Location
    Bharat
    Posts
    4,684
    Also see if you can get a google voice account, its free and can do what you need.
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  4. #4
    Join Date
    May 2008
    Location
    South Florida
    Posts
    134

    google voice account

    Quote Originally Posted by vinsar View Post
    Also see if you can get a google voice account, its free and can do what you need.
    Isn't that still in beta or by invitation only?
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  5. #5
    Join Date
    Aug 2002
    Location
    Bharat
    Posts
    4,684
    Most of the google things are beta anyways. It is indeed a invite only thing, but you can enroll for one at https://services.google.com/fb/forms/googlevoiceinvite/
    Vinsar.Net - Quality Web Hosting at Economical Price on USA & European Servers
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  6. #6
    Join Date
    May 2008
    Location
    South Florida
    Posts
    134

    * Google Voice

    Quote Originally Posted by vinsar View Post
    Most of the google things are beta anyways. It is indeed a invite only thing, but you can enroll for one at https://services.google.com/fb/forms/googlevoiceinvite/
    Am not sure if those that have a Google voice can give a personal invite - tried this link https://services.google.com/fb/forms/googlevoiceinvite/

    Guess I'll just have to wait till they roll it out.

    Thanks Guys..
    www.ebbswebs.com
    Custom Web Design | Web Hosting Solutions | Content Management Solutions:
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  7. #7
    Join Date
    Nov 2007
    Location
    Dallas, TX
    Posts
    8,823
    Kall8 would seem like a good option, if I'm understanding your needs correctly.

    -mike
    Mike G. - Limestone Networks - Account Specialist
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  8. #8
    Join Date
    May 2008
    Location
    South Florida
    Posts
    134

    Google Voice

    Quote Originally Posted by eacollin View Post
    Am not sure if those that have a Google voice can give a personal invite - tried this link https://services.google.com/fb/forms/googlevoiceinvite/

    Guess I'll just have to wait till they roll it out.

    Thanks Guys..
    I was very surprised when I logged into my google email account and saw my google voice invite to my Google Voice account which came on 10/15/09 now am looking forward to playing with this new toy and see how I can make it useful in how I use my phone services.
    Last edited by eacollin; 10-17-2009 at 10:29 AM. Reason: spelling
    www.ebbswebs.com
    Custom Web Design | Web Hosting Solutions | Content Management Solutions:
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  9. #9
    Join Date
    Aug 2002
    Location
    Bharat
    Posts
    4,684
    Also for cheap calling purpose take a look at

    http://www.magicjack.com (needs computer)
    https://www.tk6000.com (does not needs computer)

    I have been using MagicJack for last one year, its wonderful.
    Also will be receiving TK6K in a month or so.
    Vinsar.Net - Quality Web Hosting at Economical Price on USA & European Servers
    Offering domains, shared, reseller & VPS hosting.
    Reliable Domain Reseller Account Resell Domains with Confidence

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