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  1. #1
    Join Date
    Feb 2005
    Location
    United Kingdom
    Posts
    3,104

    Thumbs down sales department are gone at xtrahost.co.uk

    Hi all,

    I have never seen so slow reply, actually still waiting for reply from xtrahost.co.uk sales team.

    I have emailed the following pre-sales questions yesterday:
    How stable your VPS nodes? Do you provide backend control panel for
    restart/reboot the VPS and other tools?
    Why I should select your service instead of someone else?

    Is there any limits on IP addresses per VPS? As I using the IP
    addresses for https websites/SSL certificates.

    Is there any discounts for new clients?
    and still waiting for their reply or my questions are very complicated for them? difficult to answer or simply they don't bothered about new clients?

    what a time wasters, so far from my experience!
    Low Cost Storage VPS plans at webprovps.com
    VPS Price Match Guarantee on: All our range of DDOS protected XEN HVM VPS
    == Contact us for any online solution development or managed / unmanaged vps hosting ==

  2. #2
    Join Date
    Sep 2008
    Location
    Melbourne
    Posts
    404
    Sometimes sales are busy, how about tech support were you able to get a hold of them to even say "hi"?

  3. #3
    How long, you are waiting for them?

  4. #4
    Join Date
    Feb 2004
    Location
    USA
    Posts
    1,571
    How long has it been since they havnt answered?

    Have you tried giving them a call?

  5. #5
    Join Date
    Feb 2005
    Location
    United Kingdom
    Posts
    3,104
    Quote Originally Posted by AHN-Andrew View Post
    Sometimes sales are busy, how about tech support were you able to get a hold of them to even say "hi"?
    I thought the sales team are responsible for sales and support for technical issues...

    How long, you are waiting for them?
    at this moment nearly 20 hours, I know that some companies replies within 24 hours (like Google & Microsoft really huge corparations), but I have seen other competitors who are replies within at least 8 hours.
    Low Cost Storage VPS plans at webprovps.com
    VPS Price Match Guarantee on: All our range of DDOS protected XEN HVM VPS
    == Contact us for any online solution development or managed / unmanaged vps hosting ==

  6. #6
    Join Date
    Feb 2005
    Location
    United Kingdom
    Posts
    3,104
    Have you tried giving them a call?
    I prefer in writing as in past experience with Rapidswitch they mislead me.
    Low Cost Storage VPS plans at webprovps.com
    VPS Price Match Guarantee on: All our range of DDOS protected XEN HVM VPS
    == Contact us for any online solution development or managed / unmanaged vps hosting ==

  7. #7
    Join Date
    Feb 2005
    Location
    United Kingdom
    Posts
    3,104
    at last I had reply. Great.
    Low Cost Storage VPS plans at webprovps.com
    VPS Price Match Guarantee on: All our range of DDOS protected XEN HVM VPS
    == Contact us for any online solution development or managed / unmanaged vps hosting ==

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