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  1. #1

    Week when all of my hosts gone down...

    First... few days ago erupt.com hosting vanished with my money and my sites/datas... only few days later rest of my sites hosted with boxVPS.com vanished (and they still don't respond on high priority support ticket or give an explanation..., complete ignorance) then at same time rapidxen.net (fremont dc) and XenVZ.co.uk (rapidswitch dc) vps's longer downtimes because DC issues, and as big finale after two days of downtime I just got notifications from steadcom.com that because HDD failure my "managed" vps gone, datas can't be recovered... and in short msg they gave me as compensation for my old VPS account new, weaker account (which is also DOWN atm!) for same price disregarding the fact that I had before better package...

    While I can't blame rapidxen and XenVZ.co.uk because DC issues, I really don't know what to think about erupt.com which simply run away, what to think about boxVPS.com ignorance and unpreparation from them to even explain me what happened with my datas, and I had somehow bigger expectations from steadcom instead "we're sorry, bla bla, but things can happen, here is your new IP, bye" approach...

    All this in some week or so. How can be hosts so unresponsible? Can be this generalized for whole hosting industry nowaday?

    SLA? What SLA in hosting industry.. it seems that I should be happy if they even respond me on support ticket. Compensation? Unknown word... "we're sorry" is in most cases best what customer can get for all caused damage. In some not even this.
    I really don't know whom to trust in this industry anymore.
    Last edited by Spirit; 09-28-2009 at 07:27 AM.

  2. #2
    Join Date
    Aug 2009
    Posts
    115
    Reading your post makes me sick. A host like steadcom HDD failure?

    Where did there Raid cards go?

    Hopefully you can CHOOSE a better host which are happy to help you out.

  3. #3
    Join Date
    Nov 2007
    Location
    Dallas, TX
    Posts
    8,944
    Yikes, sorry to hear about your experience.

    I surely hope that your future provider experiences are better.

    As always, continue to research companies on WHT. That helps to avoid some of the issues.

    -mike
    Mike G. - Limestone Networks - Account Specialist
    Cloud - Dedicated - Colocation - Premium Network - Passionate Support
    DDoS Protection Available - Reseller Program @LimestoneInc - 877.586.0555

  4. #4
    Join Date
    Apr 2007
    Posts
    651
    don't worry, sir, you are just currently experiencing epic fail

    this condition is not permanent. hopefully.
    Justin Yancey | Northern Virginia & District of Columbia | https://www.linkedin.com/in/justinyancey

  5. #5
    Join Date
    Feb 2008
    Location
    Houston, Texas, USA
    Posts
    2,955
    Agreed. This is one of those days/weeks. Just hang in there; it can only get better from here on.

    Best
    UNIXy - Fully Managed Servers and Clusters - Established in 2006
    [ cPanel Varnish Nginx Plugin ] - Enhance LiteSpeed and Apache Performance
    www.unixy.net - Los Angeles | Houston | Atlanta | Rotterdam
    Love to help pro bono (time permitting). joe > unixy.net

  6. #6
    Join Date
    Nov 2007
    Location
    Dallas, TX
    Posts
    8,944
    Quote Originally Posted by UNIXy View Post
    Agreed. This is one of those days/weeks. Just hang in there; it can only get better from here on.

    Best
    Very true. On the bright side, it certainly cannot get worse, right?

    -mike
    Mike G. - Limestone Networks - Account Specialist
    Cloud - Dedicated - Colocation - Premium Network - Passionate Support
    DDoS Protection Available - Reseller Program @LimestoneInc - 877.586.0555

  7. #7
    Quote Originally Posted by Mike - Limestone View Post
    Very true. On the bright side, it certainly cannot get worse, right?

    -mike
    Mike does bring about a good point. With all of your hosting down at multiple providers, it cannot get any worse, so you have officially hit rock bottom. It can only get better from here.

  8. #8
    Join Date
    Feb 2005
    Location
    Scotland, UK
    Posts
    185
    Hello,

    Sorry to hear you had a bad week. The same has been happening to us (both as your host and as a customer of DCs).

    The RapidSwitch outages did cause a huge stir but they have openly admitted their error and compensated us for the trouble. While we do not provide any SLAs with our VPS, we are passing this compensation back to our customers. RapidSwitch have also committed to 100% uptime which I believe they will do a good job of sticking to.

    We also have servers in other locations to mitigate the effect of this, however we trusted RapidSwitch to host the bulk of our own systems and customers.

    Please get in contact with us so we can arrange some form of compensation for your loss of service during the RapidSwitch outage.

    Also sorry to hear about your data loss troubles with Steadcom. Data loss is a real threat and can happen to anyone. We recently purchased some extra dedicated servers to use for off-site data backup (with LUKS encryption of course) only to have 3 of the 4 drives completely fail within 36 hours! It seems the only way to protect against data loss is to have more off-site backup locations than you can shake a stick at and also having a regular schedule of burning data to DVD / Tape.

    We will be launching off-site FTP backups within our control panel soon and are hoping to give away some space for free to all existing customers which should hopefully help you a little.
    Sean McRobbie - Specialising in virtualisation since 2005.
    www.openitc.co.uk - We create, we host, we connect - Fully Managed VPS & Dedicated Hosting

  9. #9
    Join Date
    Nov 2007
    Location
    Dallas, TX
    Posts
    8,944
    Quote Originally Posted by ServerSean View Post
    Please get in contact with us so we can arrange some form of compensation for your loss of service during the RapidSwitch outage.
    Nice post. Great to see, and thank you.

    -mike
    Mike G. - Limestone Networks - Account Specialist
    Cloud - Dedicated - Colocation - Premium Network - Passionate Support
    DDoS Protection Available - Reseller Program @LimestoneInc - 877.586.0555

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