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  1. #1
    Join Date
    Nov 2004
    Posts
    345

    SingleHop.. anyone home?

    I'm trying to cancel my server with singlehop, but not getting any response.

    They have a site just for cancellations, that promises instant reclaim of server.. http://cancel.singlehop.com/ .. and I've entered my info there, but then it said someone would get back to me.

    I submitted that Friday. Today I was invoiced for the next 3 months of service.

    Their online support system doesn't work. I get an error message ("Error") when trying to create a support ticket. This is very annoying.

    I suppose their billing dept. is away on a long weekend and on autopilot.

    Anyone else have trouble canceling a singlehop server?

  2. #2
    Join Date
    Jun 2009
    Location
    Vancouver
    Posts
    969
    Have you tried calling them? or sending an email?

  3. #3
    Join Date
    Nov 2007
    Location
    India
    Posts
    843
    singlehop need 3 days before cancellation,but you cancellations was done on friday only?

    when is your end of billing date?
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  4. #4
    Join Date
    Nov 2004
    Posts
    345
    hmm. they told me it was immediate and could be done up until the last day before billing.

    Please note that once you have submitted a cancellation we will immediately decommission the server and stop billing.
    I have emailed them, with no reply.

  5. #5
    Join Date
    Jan 2009
    Posts
    3,876
    From my understanding, sales/billing is Monday through Friday.

  6. #6
    Join Date
    Apr 2009
    Location
    Dallas/FortWorth TX
    Posts
    1,677
    Yeah most hosting companies have their sale/billing on mon-fri only. Did u try calling them up ??
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  7. #7
    Join Date
    Jul 2007
    Location
    Tech Belt
    Posts
    7,802
    Quote Originally Posted by digdugdog View Post
    I'm trying to cancel my server with singlehop, but not getting any response.

    They have a site just for cancellations, that promises instant reclaim of server.. http://cancel.singlehop.com/ .. and I've entered my info there, but then it said someone would get back to me.

    I submitted that Friday. Today I was invoiced for the next 3 months of service.

    Their online support system doesn't work. I get an error message ("Error") when trying to create a support ticket. This is very annoying.

    I suppose their billing dept. is away on a long weekend and on autopilot.

    Anyone else have trouble canceling a singlehop server?
    I had trouble myself but it was resolved when I did the whole ticket thingy a while ago.

    If you submitted an e-mail just wait another day to ensure someone reads it. Probably just a mistake on their system that billed you for the next three months.
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  8. #8
    Join Date
    Mar 2008
    Location
    Chicago, IL
    Posts
    331

    *

    Our sales/billing hours are listed on the website as Monday through Friday, so if it was after your Account Executive's hours on Friday, that may be why you did not yet receive a response, we are going through all of the tickets that came in over the weekend now, so you should definitely hear from your Account Executive today. Let us know if you need anything else.
    Chris Larkin
    Senior Hosting Consultant
    SingleHop Managed Dedicated Servers
    http://singlehop.com

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