hostlatch setup time and refund request

VPSGuys · #1 09-24-2009, 05:59 PM

I signed up for a vps paid and then the site went down How nice. Contacted Adam on AIM. He said I would have to wait 24 hours before the VPS was setup. Then I told him while the hour I was waiting for the site to come back up and/or to get an email from them I had already signed up with another company. Then he said I would Have to wait 24 hours for a refund. And then A couple hours for the VPS to be set up.

I said Again I do not need a VPS from you I just want my money back.

Convo Below

Quote:

DeathstarrIB (4:34:07 PM): Hey
hlrepadam (4:34:38 PM): Hi
DeathstarrIB (4:34:46 PM): How are you today
hlrepadam (4:35:01 PM): Fine thank you
DeathstarrIB (4:35:14 PM): good, I am not so Fine
DeathstarrIB (4:36:04 PM): Your server is down and I didnt even get a email of my VPS being setup.
DeathstarrIB (4:36:15 PM): Its been down since I paid my invoice.
DeathstarrIB (4:36:21 PM): And I want my money back.
hlrepadam (4:36:34 PM): What server are you on?
DeathstarrIB (4:36:41 PM): I dont know
DeathstarrIB (4:37:02 PM): after i paid I have not been able to get back to your site.
hlrepadam (4:37:05 PM): If it hasnt been setup yet allow upto 24 hours.
hlrepadam (4:37:10 PM): Yes we are moving our site to another server
DeathstarrIB (4:37:21 PM): I would like my money back.
hlrepadam (4:37:23 PM): This doesnt affect customers.
hlrepadam (4:37:34 PM): You need to wait 24 hours for server setup
DeathstarrIB (4:37:46 PM): http://downforeveryoneorjustme.com/hostlatch.net/
hlrepadam (4:37:53 PM): As I said earlier
DeathstarrIB (4:37:53 PM): Its been down for an hour now.
hlrepadam (4:37:55 PM): We are moving the MAIN SITE.
hlrepadam (4:38:00 PM): No customers are affected.
hlrepadam (4:38:07 PM): But your vps can take up to 24 hours to activate
hlrepadam (4:38:13 PM): Has it been past 24 hours? IF so I'd be glad to refund
DeathstarrIB (4:38:54 PM): I do not wish to wait 24 hours, I already have another VPS from another host, setup so I can login, I want my $15 back.
hlrepadam (4:39:05 PM): Actually not 24 hours, you only have to wait a couple hours.
DeathstarrIB (4:39:34 PM): Listen up, I dont need it anymore, and would like you to refund my money.
DeathstarrIB (4:40:51 PM): May I have a refund
hlrepadam is offline (4:56:55 PM)
Your IM will be delivered when the buddy goes online.

Oh ya Adam you was just busted. I have filed a Dispute with Paypal in for my money. I plan to get my money back.

From another Review I read, While your reading this Adam, I am not defacing your company, but you are when you do stuff like that and suck people in looking for cheap VPS, Quit being a scammer.

UPDATE: I got my refund

VPSRight · #2 09-24-2009, 06:03 PM

mhmmm... Thanks for the heads up!

XFactorServers · #3 09-24-2009, 06:09 PM

Gshhhh, that seems very silly. Would love to hear the other side.

VPSGuys · #4 09-24-2009, 06:16 PM

OK we will see. But you have the AIM Convo

and http://downforeveryoneorjustme.com/hostlatch.net/

and why would I lie, I am the one who wanted the VPS?

VL-Adam · #5 09-24-2009, 06:31 PM

http://downforeveryoneorjustme.com/hostlatch.net/ claims that it is online.

And your payment was fraud therefore you were refunded (we received a paypal/bank unauthorized claim)

His order IP address seemed to have come from a fake IP.

Also we are not scammers, you didn't even allow 1 hour for server setup.

mainstreamnet · #6 09-24-2009, 06:33 PM

http://downforeveryoneorjustme.com/hostlatch.net/

Shows that it is down for us.

VL-Adam · #7 09-24-2009, 06:35 PM

Quote:

Originally Posted by mainstreamnet

http://downforeveryoneorjustme.com/hostlatch.net/

Shows that it is down for us.

Weird, try http://network-tools.com/default.asp...=hostlatch.net

Ping responds from network-tools.

VPSGuys · #8 09-24-2009, 07:16 PM

You can close this thread, I am happy I got my money and I got a VPS somewhere else, where after I paid I could atleast login to the Member area.

Please Close.

Jacob Wall · #9 09-24-2009, 07:21 PM

@OP, calm down. You gave them one hour before charging back?

Their website seems up for me.

IGXHost · #10 09-24-2009, 07:29 PM

HostLatch.net seems to be loading fine on my end. In my honest opinion, I think the OP jumped to conclusions and acted too quickly. Filing a chargeback or dispute will not always help in getting you a refund especially over PayPal as they'll likely side with the seller since a VPS or any service is non-tangible for that matter. I wouldn't call them scammers just because of this instance, it just seems like the OP was a bit impatient.

manhal · #11 09-24-2009, 08:31 PM

I agree with igxhost, I am a customer of hostlatch.net and for me so far so good (even thought this is not my main host but at least I have nothing negative to say about them).