Results 1 to 31 of 31
  1. #1

    Do NOT use Apollo Hosting under ANY circumstances.

    Much of the backstory on Apollo Hosting can be found in a post by allenjo (I can't link to it due to having fewer than 5 posts, apparently; run a search for "allenjo" and/or "Apollo").

    Bottom line is that they've been bought out by an outfit called Endurance International who proceeded to send me a rather rudely-worded and abrupt notice that they were unable to migrate 3 of my clients' accounts over to their new servers, due to "incompatibilities" with their migration system. Therefore, they are shutting the server down completely as of Sept. 30th, forcing me to move all 3 of my clients over to a different hosting service.

    This would be irritating enough, but I had also pre-paid Apollo for Miva hosting on all three sites through the end of the year, at $23.96/month per domain. Bottom line is that Apollo owes me at least $215 in refunds for the portion of the hosting service that I'm unable to use due to their new managements' incompetence.

    So, I went ahead and issued a refund request via their ticketing system--and was told in response that I'd have to *fax* copies of my entire billing/payment history to them because "As you are aware of that we are the new owners of Apollo shared hosting business. We do not have access to the old server. Unfortunately, we do not have any records for the services that you paid to the former owners."

    This is either an outright lie (they bought the company but have no clue as to what services their existing clients have paid for, through what date, or how much they've paid?) or, if true, it shows an unbelievable level of incompetence on the new managements' part. I went ahead and faxed the info to them--taken, I might add, from Apollo's OWN ONLINE BILLING ACCOUNT CONTROL PANEL--and waited. I was told it would take "up to 2 days" to "investigate" and "review" my issue.

    I gave them the exact starting and ending dates for each account, the exact amounts paid for each and for what period of service, etc. I even did the math for them. They have all the info and proof they need.

    Today, after 2 days, I contacted them to see what the status was, and was told simply that it would take "more time than normal" to "investigate" the situation before "determining" how to respond.

    Seeing how it takes all of 2 minutes to tally up the dollar amounts and issue a credit for the appropriate amount to my credit card, this again shows that they're either idiots, they're absolutely swamped with refund/credit requests, or that they have no intention of issuing the refund.

    In any of these cases, I'd strongly urge people to avoid Apollo Hosting--now owned by Endurance International--like the plague. Even if they *do* issue the refund, the way they've handled this whole situation is leaving a bad taste in my mouth.

  2. #2
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    If they've started migrating accounts to their system, I suspect we'll be seeing issues like this or even more serious coming up.

    It's how things go until the company is completely assimilated by Endurance. We've seen it all before.

    Good luck getting your rightful refund, and keep us updated on the process!

  3. #3
    ldcdd--thanks for the support.

    Just to be clear, it's only been a few days, and it's entirely possible that they plan on issuing the full refund, and are just swamped or whatever. They *did* give me *some* amount of notice, which is more than I can say for the last time something like this happened (many years ago, thankfully).

    It's just that, as you alluded to, I can see all of the warning signs...

  4. #4
    Join Date
    Aug 2007
    Posts
    6,882
    Sorry to hear your troubles. I always feel it is better to inform the clients about the ownership change and give them a chance to opt whether they continue with the new owners or switch the host. If some body needs to switch they should be given the refunds for the unused periods if they prepaid. Any way best of luck to get your refund.

  5. #5
    Join Date
    May 2004
    Posts
    55
    Don't forget to mention that they have been sending out those emails that your site was not migrated and is incompatible for several weeks. I believe that the emails started going out around August 21st...maybe even sooner...

  6. #6
    Join Date
    Nov 2007
    Location
    India
    Posts
    843
    all the best with new provider
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  7. #7
    Join Date
    Sep 2009
    Location
    Kuala Lumpur
    Posts
    86
    very sorry to hear your story..hopefully you will have your refund..

    keep us update on it..

  8. #8

    Update (or, sadly, a *lack* of update...)

    Well, it's been over a week now and still no refund from Apollo. I've received a couple of semi-apologetic, excuse-filled notices in their ticket comments claiming that they're "working as hard as they can" to "investigate" my "situation", bla bla bla.

    Of course, since it takes all of a couple of minutes to confirm what I paid them, what is owed me, and to credit that amount to my credit card, this appears to be a combination of incompetence and simply blowing me off.

    Meanwhile, I've found plenty of evidence that I'm not alone in my woes; aside from the story here from allenjo referred to earlier, a simple Google search for "apollo hosting sucks" will turn up plenty of similar tales.

    And so it goes...

  9. #9
    Join Date
    May 2005
    Location
    Alabama
    Posts
    152
    At this rate you will get your refund just in time for Christmas

    Sad story really, How do they know you paid a month or 3 months if they have "no records"?

  10. #10

    Unhappy

    Quote Originally Posted by Deathstarr View Post
    At this rate you will get your refund just in time for Christmas

    Sad story really, How do they know you paid a month or 3 months if they have "no records"?
    Oh, it gets better than that--they make you tell them the last 4 digits of your credit card to verify your identity, and then tell me that they have "no access" to any of my billing information. It's a crock of sh*t. At this point I have to figure that they either have no intention of reimbursing me, or that they're too incompetent to figure out how to do so. Either way, if I actually receive anything back I'll be greatly surprised, but at a certain point I'll probably have to accept that I've been burned and move on, or I'll waste more money (in lost time) chasing after a phantom.

  11. #11
    Hell, if that happened to me, I would try alerting the Better Business Bureau or something like that. They are basically pulling off fraud and if you can gather enough evidence, you can shut down whatever scams they're pulling

  12. #12
    Join Date
    Jul 2009
    Posts
    212
    I am sorry to hear that.
    Contact with some organization would be recommended!Collect evidence on your own would charge you much time and money.Also,I suspect they really had no intention of a refund.If you could really accept it,just move on to a better one and get into your business again.
    If you want to do somrthing,why not get people all together and face that?As you mentioned there are so many.
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  13. #13
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    Oh, it gets better than that--they make you tell them the last 4 digits of your credit card to verify your identity, and then tell me that they have "no access" to any of my billing information.
    That is mind blowing.

    Hell, if that happened to me, I would try alerting the Better Business Bureau or something like that. They are basically pulling off fraud and if you can gather enough evidence, you can shut down whatever scams they're pulling
    The BBB can't do anything really, other than give the company an unsatisfactory rating.

  14. #14
    You're gonna love this one:

    So, I tried logging into the support control panel to check and see if there's been any updates to my ticket, only to find the following message:

    "ApolloHosting's Account Warning: There Is an Issue with Your Account!

    We have discovered an issue with your ApolloHosting plan that needs to be addressed immediately. To avoid a suspension of service, please contact our Member Support team today.

    Many times, these issues are caused by outdated credit-card information, bandwidth constraints, conflicts with our Terms of Service or a membership expiration.

    Need more time? or Pay Balance using Credit Card or PayPal

    Otherwise, please contact our Member Support team via phone at 877-525-4678 or by e-mail to find out what you need to do to bring your account into good standing."


    Yep. They're now blocking me from accessing my own support ticket, and are trying to claim that *I* owe THEM money.

    My concern is no longer about getting them to pay me my refund--I'm now concerned about them trying to bill me!

  15. #15
    Join Date
    Jan 2006
    Location
    China
    Posts
    350
    Quote Originally Posted by Brainwrap View Post
    Seeing how it takes all of 2 minutes to tally up the dollar amounts and issue a credit for the appropriate amount to my credit card, this again shows that they're either idiots, they're absolutely swamped with refund/credit requests, or that they have no intention of issuing the refund.

    In any of these cases, I'd strongly urge people to avoid Apollo Hosting--now owned by Endurance International--like the plague. Even if they *do* issue the refund, the way they've handled this whole situation is leaving a bad taste in my mouth.
    You may be able to open up a dispute depending on how you paid (paypal, credit card, etc. ). Even if you paid a long time ago with your card. Having a third party involved may scare them enough to refund if only partially. Good luck.


  16. #16
    Join Date
    Mar 2009
    Posts
    245
    Conclusion?Need to avoid hosts based on moon

  17. #17
    Well, now, this is lovely: They've posted 3 more updates to the support ticket thread--none of which I can actually READ because they aren't letting me log into the support thread!!

    I'd wager even money that one of the updates is information about how to re-enable access to the thread lol...

    We've passed from the sublime to the surreal, or is it the other way around?

  18. #18
    Join Date
    Sep 2007
    Location
    Albuquerque, NM
    Posts
    140
    If the payment was through paypal their dispute system is fantastic.



    on a side note my post count is gone

  19. #19
    Quote Originally Posted by cakvala View Post
    If the payment was through paypal their dispute system is fantastic.
    Nope, standard credit card payment. They've even disabled their entire online billing system (the old one, anyway); I can't even access it to see if they're charging anything further to my card.

    Spoke with the cc company; my only real option is to either cancel the card and have them reissue a new one (which would require changing the cc info with other, legit vendors) or just keep an eye out for fraudulent charges and have them reversed. (sigh)...

  20. #20
    Oh, this is rich--I just received the following update:

    Your account is suspended due to the process of cleaning up of the non migrated accounts. Hence, you cannot check the ticket status. Once the issue is resolved, you will be contacted by one of our Phone Support agents.

    Yup, that's right--they suspended my ability to see what the status of the refund that they owe me is because they're too busy shutting down the actual server (which is the whole reason they owe me the refund in the first place!). Apparently, once they've shut down my server and account, someone will supposedly call me.

    Somehow I don't think that's likely to happen.

  21. #21
    I thought my webhosting (westhost) was bad - they lost 200M of my email - but this is definitely much worse. Good luck.

  22. #22
    Quote Originally Posted by meipuo View Post
    I thought my webhosting (westhost) was bad - they lost 200M of my email - but this is definitely much worse. Good luck.
    Well, actually, in some ways your situation was worse--at least Apollo *did* give a bit of notice of the shutdown (a couple of weeks). I had enough time and warning to move my clients to another host safely, thank goodness. Plus, if they were deliberately trying to steal my money, I presume they would've simply cut off all communication before now.

    Instead, they're issuing a bizarre smorgasbord of weird responses, non-responses and surreal actions. I don't think this is so much theft as sheer chaos at their end.

  23. #23
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    I don't think this is so much theft as sheer chaos at their end.
    It often resembles that, but it'll be over soon enough. Then they'll move on to engulf another hosting brand. Resistance is futile.

  24. #24
    And the hits keep on coming: A *fourth* design client of mine, who has been using Apollo Hosting independently of me for some time, just lost her entire Miva site as well; hers was one of their customers that they had supposedly "successfully" migrated to the new system.

    Now her site is down, her store is down, no FTP access, no email or webmail access, and even Apollo's customer control panel isn't working (under her login info, not mine).

    Fun, fun, fun...

  25. #25
    Heh--gotta love the error message they're displaying on their control panel now:

    We are currently experiencing accessibility issues with one of our data centers and apologize for the inconvenience. In the interim, we are disabling access to control panel tools, to minimize the effects to your site.

    Brilliant, huh? Their server is down, so they cut off access to all of the control panels.

  26. #26
    Join Date
    Jan 2006
    Location
    Santa Cruz, California
    Posts
    391
    What a horrible sounding host , 215bucks down the drain
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  27. #27
    More fun updates, courtesy of the Miva Merchant user forums:

    http://extranet.mivamerchant.com/for...ghlight=apollo

    From representatives of other hosting services (Hostasaurus, DotComHost and WolfPaw Computers):

    ...Apollo was sold and the new company is moving all the hosted sites to different facilities and unfortunately don't have any idea what they're doing. Some customers have reported outages that lasted two to three days and a common occurrence after the long outage is a store that runs dramatically slower than the old Apollo server. Bad situation unfortunately, make sure you have a copy of all of your files if possible, they have lost some customers' stores in this migration.

    ...Bad situation for Apollo - good for us. We've been swamped with new signups from clients moving from Apollo.

    ...A month of downtime is just plain crazy - I don't know of any business that can be down this long and still manage to stay "in business"... You need to move your site ***ASAP*** - waiting for someone from the new company which bought Apollo to figure out how to use Virtuozzo containers is a futile exercise - it will take them months to learn how that system works. And by the sounds of it, they are not willing to learn how to set up and configure Miva Merchant or MivaVM either, so it's a double whammy.

    ...Same here. Getting lots of new signups from previous Apollo customers. Down for a month - OMG!!

  28. #28
    Join Date
    Mar 2009
    Location
    Cleveland,Ohio...
    Posts
    416
    THE only thing i see on here is bunch of cry babys lol.WHY dont you go after the first host you had who put you in this predicament. Hopefully alot of these scam webhost company will be gone in a few years.

  29. #29
    Quote Originally Posted by Ohioguru View Post
    THE only thing i see on here is bunch of cry babys lol.WHY dont you go after the first host you had who put you in this predicament. Hopefully alot of these scam webhost company will be gone in a few years.
    Ummm...say what now???

    Apollo Hosting screws up royally, threatens to damage numerous businesses and reputations, and gives virtually zero response (or utterly incoherent responses) when called on it??

    And your advice is to...do what, exactly?

  30. #30
    I had them for a day and complained stay away

  31. #31
    Well, it's been another 5 days and I've heard absolutely zip from Apollo, as expected.

    On the other hand, I picked up a new hosting client out of the deal, so that's something, I suppose...

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