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dreamhost deleted all sites and cancel the account without any notifications!

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  #1  
Old
Newbie
 
Join Date: Aug 2009
Posts: 6
Angry

dreamhost deleted all sites and cancel the account without any notifications!


dreamhost deleted all sites and cancel the account without any notifications!
they just say "Customer agrees to not engage in activities pertaining to Black Hat SEO, Spamdexing, and so-called "Scraper sites."
but i have nothing of that. maybe some mistake have happend and some content was uploaded wrongly... Why not to ask to remove that?
i just have web-site like directory with google adsence and thats all off it!
i can you beleive before the cancelation thay send me a letter that my money that i gave them for next year is happily got!
that a shamely bad guys!



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  #2  
Old
Disabled
 
Join Date: Mar 2009
Location: Toronto, Canada
Posts: 2,570
Have you tried contacting them in regards to the cancellation?

  #3  
Old
Web Host Extraordinaire!!!
 
Join Date: Dec 2007
Location: Indianapolis, Indiana USA
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You're not the first... and it doesn't seem that they have been willing to budge on this in the past...

http://www.webhostingtalk.com/showthread.php?t=698465
http://www.webhostingtalk.com/showthread.php?t=739302

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  #4  
Old
Newbie
 
Join Date: Aug 2009
Posts: 6
yehp
such a brave guys...
silence in ticket-support
and switch-off ssh-access by putty
that a stupidity butholez :0

  #5  
Old
Web Host Extraordinaire!!!
 
Join Date: Dec 2007
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Hopefully you have your own backup...

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  #6  
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Quote:
Originally Posted by dhuser2 View Post
yehp
such a brave guys...
silence in ticket-support
and switch-off ssh-access by putty
that a stupidity butholez :0
Call them. Try to solve the problem and explain things for them.
maybe your account was hijacked and you might need to invistigare that

  #7  
Old
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Quote:
Originally Posted by SiberForum View Post
Call them. Try to solve the problem and explain things for them.
maybe your account was hijacked and you might need to invistigare that
Reference the two threads I linked in my initial response... They are not conducive to "working things out" unless things have drastically changed.

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  #8  
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Join Date: Aug 2004
Location: Chicago
Posts: 7,475
Always keep your own backups!

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  #9  
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Join Date: Dec 2007
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Quote:
Originally Posted by MikeDVB View Post
Reference the two threads I linked in my initial response... They are not conducive to "working things out" unless things have drastically changed.
If there is no access to the account how he can work on this?

  #10  
Old
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Join Date: Dec 2007
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Quote:
Originally Posted by SiberForum View Post
If there is no access to the account how he can work on this?
Work on what??? I mean they are welcome to contact the provider and to try and get a backup or the account restored but if you read the threads I linked you will learn that's not likely to happen...

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  #11  
Old
Web Hosting Master
 
Join Date: Nov 2001
Location: The South
Posts: 5,403
This is why I download a copy of my websites at least once a week to my home computer.

Worst case scenario, I lose a week of data. If any of my sites were REAL important (as in made me money) I'd do it daily!

Never count on someone else to keep your data safe, secure or available. Especially someone like Dreamhost.

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  #12  
Old
Web Hosting Master
 
Join Date: Jun 2009
Location: Vancouver
Posts: 969
If you really value the content on your site and if it is really crucial to you then you will always have a backup on your computer.

  #13  
Old
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Join Date: Sep 2009
Location: South Korea
Posts: 336
Sorry to hear that. I do not know what you have done but usually big companies care less about a customer's problem

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  #14  
Old
Junior Guru
 
Join Date: Jun 2008
Posts: 204
I'm sure they would provide you with a backup file of your stuff, especially since they deleted everything. It's still your data and I assume they make backups of some type.

And again, OP has only 4 posts when this was posted.

  #15  
Old
Web Host Extraordinaire!!!
 
Join Date: Dec 2007
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Quote:
Originally Posted by web-1 View Post
It's still your data and I assume they make backups of some type.
This is where most people make their mistake... Never assume anything and even when they say that they do it, still maintain your own backups.

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