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  1. #1

    Angry dreamhost deleted all sites and cancel the account without any notifications!

    dreamhost deleted all sites and cancel the account without any notifications!
    they just say "Customer agrees to not engage in activities pertaining to Black Hat SEO, Spamdexing, and so-called "Scraper sites."
    but i have nothing of that. maybe some mistake have happend and some content was uploaded wrongly... Why not to ask to remove that?
    i just have web-site like directory with google adsence and thats all off it!
    i can you beleive before the cancelation thay send me a letter that my money that i gave them for next year is happily got!
    that a shamely bad guys!

  2. #2
    Join Date
    Mar 2009
    Location
    Toronto, Canada
    Posts
    2,570
    Have you tried contacting them in regards to the cancellation?

  3. #3
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    15,404
    You're not the first... and it doesn't seem that they have been willing to budge on this in the past...

    http://www.webhostingtalk.com/showthread.php?t=698465
    http://www.webhostingtalk.com/showthread.php?t=739302
    Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
    LiteSpeed Powered - Shared, Premium, Reseller, and VPS
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    http://www.mddhosting.com/ - Providing Quality Services since 2007

  4. #4
    yehp
    such a brave guys...
    silence in ticket-support
    and switch-off ssh-access by putty
    that a stupidity butholez :0

  5. #5
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    15,404
    Hopefully you have your own backup...
    Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
    LiteSpeed Powered - Shared, Premium, Reseller, and VPS
    For high-end shared accounts ideal for business, check out our Premium offerings!
    http://www.mddhosting.com/ - Providing Quality Services since 2007

  6. #6
    Quote Originally Posted by dhuser2 View Post
    yehp
    such a brave guys...
    silence in ticket-support
    and switch-off ssh-access by putty
    that a stupidity butholez :0
    Call them. Try to solve the problem and explain things for them.
    maybe your account was hijacked and you might need to invistigare that

  7. #7
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    15,404
    Quote Originally Posted by SiberForum View Post
    Call them. Try to solve the problem and explain things for them.
    maybe your account was hijacked and you might need to invistigare that
    Reference the two threads I linked in my initial response... They are not conducive to "working things out" unless things have drastically changed.
    Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
    LiteSpeed Powered - Shared, Premium, Reseller, and VPS
    For high-end shared accounts ideal for business, check out our Premium offerings!
    http://www.mddhosting.com/ - Providing Quality Services since 2007

  8. #8
    Always keep your own backups!
    Wirenine.com Pure SSD Premium DDoS Protected Hosting
    Shared, Reseller, Managed VPS & WordPress hosting 24/7 US based Support
    100% Uptime 60 Day Money Back Guarantee! Tweet us @wirenine Like US on Facebook

  9. #9
    Quote Originally Posted by MikeDVB View Post
    Reference the two threads I linked in my initial response... They are not conducive to "working things out" unless things have drastically changed.
    If there is no access to the account how he can work on this?

  10. #10
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    15,404
    Quote Originally Posted by SiberForum View Post
    If there is no access to the account how he can work on this?
    Work on what??? I mean they are welcome to contact the provider and to try and get a backup or the account restored but if you read the threads I linked you will learn that's not likely to happen...
    Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
    LiteSpeed Powered - Shared, Premium, Reseller, and VPS
    For high-end shared accounts ideal for business, check out our Premium offerings!
    http://www.mddhosting.com/ - Providing Quality Services since 2007

  11. #11
    Join Date
    Nov 2001
    Location
    The South
    Posts
    5,403
    This is why I download a copy of my websites at least once a week to my home computer.

    Worst case scenario, I lose a week of data. If any of my sites were REAL important (as in made me money) I'd do it daily!

    Never count on someone else to keep your data safe, secure or available. Especially someone like Dreamhost.
    Gary Harris - the artist formerly known as Dixiesys
    resident grumpy redneck

  12. #12
    Join Date
    Jun 2009
    Location
    Vancouver
    Posts
    969
    If you really value the content on your site and if it is really crucial to you then you will always have a backup on your computer.

  13. #13
    Join Date
    Sep 2009
    Location
    South Korea
    Posts
    339
    Sorry to hear that. I do not know what you have done but usually big companies care less about a customer's problem
    Internet Brothers Asia*SEOUL South Korea Since 1999
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    ▇ ASIA KOREA Web Hosting with English Support focusing on International clients in/out of Korea
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  14. #14
    Join Date
    Jun 2008
    Posts
    204
    I'm sure they would provide you with a backup file of your stuff, especially since they deleted everything. It's still your data and I assume they make backups of some type.

    And again, OP has only 4 posts when this was posted.

  15. #15
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    15,404
    Quote Originally Posted by web-1 View Post
    It's still your data and I assume they make backups of some type.
    This is where most people make their mistake... Never assume anything and even when they say that they do it, still maintain your own backups.
    Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
    LiteSpeed Powered - Shared, Premium, Reseller, and VPS
    For high-end shared accounts ideal for business, check out our Premium offerings!
    http://www.mddhosting.com/ - Providing Quality Services since 2007

  16. #16
    Join Date
    Sep 2009
    Posts
    76
    This is unbelievable.Dreamhost is in the list of most recommended hosts by wordpress.So many innocent bloggers will become victim of this evil host.

    http://wordpress.org/hosting/

  17. #17
    Join Date
    Apr 2009
    Location
    Dallas/FortWorth TX
    Posts
    1,645
    Seems they strictly imply they policies. Afterall no host wants illegal material on their server. Its like zero spam tolerance policy.
    IPStrada When uptime counts.
    Warren Buffet: Honesty is very expensive gift do not expect it from cheap people.

  18. #18
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    15,404
    Quote Originally Posted by IPStrada LLC View Post
    Seems they strictly imply they policies. Afterall no host wants illegal material on their server. Its like zero spam tolerance policy.
    Blackhat SEO doesn't violate any law (that I am aware of).
    Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
    LiteSpeed Powered - Shared, Premium, Reseller, and VPS
    For high-end shared accounts ideal for business, check out our Premium offerings!
    http://www.mddhosting.com/ - Providing Quality Services since 2007

  19. #19
    Join Date
    Mar 2002
    Location
    SFO,MIA,ATL,AMS
    Posts
    485
    ouch, sorry man

  20. #20
    sorry to hear. better read TOS of any host.
    Dream host should have notified you at least. do let us know about your data backup

  21. #21
    Join Date
    Sep 2009
    Location
    Maryland
    Posts
    73
    welp glad I saw this, I went ahead and ran my backups now. I expect to get shut down at any moment as I my open source application has gotten out of hand and is averaging 140 gigs ever 9 days. It's only a matter of time before they crap a hammer and shut me down.

  22. #22
    Join Date
    Oct 2009
    Posts
    16
    Thankx for reporting this tragedy.. Sad to hear..

  23. #23
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    Blackhat SEO doesn't violate any law (that I am aware of).
    There's not even an universally accepted definition of "blackhat SEO".

  24. #24

    Exclamation

    Quote Originally Posted by ldcdc View Post
    There's not even an universally accepted definition of "blackhat SEO".
    so ok. i dont want to discusing about blackhatseo becouse guys doing good things - they're swearing to refund my card for $90 that i paid for next year hosting... that ok i think

  25. #25
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    15,404
    Quote Originally Posted by dhuser2 View Post
    so ok. i dont want to discusing about blackhatseo becouse guys doing good things - they're swearing to refund my card for $90 that i paid for next year hosting... that ok i think
    I don't quite understand what you are saying... Are you saying that DreamHost is going to refund your next year's worth of payment?

    How about your backup?
    Michael Denney - MDDHosting, LLC - Professional Hosting Solutions
    LiteSpeed Powered - Shared, Premium, Reseller, and VPS
    For high-end shared accounts ideal for business, check out our Premium offerings!
    http://www.mddhosting.com/ - Providing Quality Services since 2007

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