i have never seen such situation with any hosting company since 8 years now
the dns is down for 4 days and nothing is happening since that time
recovering server may take 1 day max, but i guess you are doing nothing to solve the problem
at least if you are doing anything maybe some sites or email servers work again
but whats happening is that more domains is down, more mail servers is down
tickets opened since 4 days and no single reply from you
online support is offline support all the time
whats going on, is your plan to make us just cancel our accounts and move to other hosting company, if this what you want or plan for, just tell us and we will move without huge problems
we have 4 days of servers down and email servers down and we have business clients screaming and screaming everyday all the day, and we have nothing to say, maybe today it will be solved and the day pass, maybe tomorrow and tomorrow pass and nothing solved yet,
just tell us what is happening, when this nightmare will end ????
what are you doing to solve this disaster, is there anything done ????????
this is the last ticket and email i sent to them and no reply .....
i will be happy if anyone from hostdepartment may reply to me even here in the forum...
I am also a customer with Hostdepartmaent. I mus say they are HORRIBLE... I see, to have a monthly, if not weekly problem. Usually it's email problems, if not loosing the entire website, email and everything. The live chat only works now and again, and the phone system sucks as well.
Like you I also have tickets opened that have not been looked at in over a week. And a bunch of new ones opened as well. I was just told two different things on the phone in two different phone calls. Yes it's fixed, no it's not fixed.
I've had enough. Time to move on.
Starting a new thread to ask suggestions for new resellers...... I hope hostdepartment lose all their customers. They should really just close their doors.
how many domains you have
i think we should start thinking of moving further than reseller account maybe to VPS or managed server
we have 100 domains almost, and we use windows hosting what do you think ??
Yes, I need some help as well, I started at HostDepartment with my hosting business and moved on, however I still have about 50 clients, they are comfortable with the hsphere panel, etc. I kept them there to keep them happy. Well it's gotten ridiculous, Is there any place you can suggest, help with a move over? I looked into it before and it seemed like a nightmare to do, but paying any amount of money to HostDepartment is even worse. Help!!!!
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Yes, I need some help as well, I started at HostDepartment with my hosting business and moved on, however I still have about 50 clients, they are comfortable with the hsphere panel, etc. I kept them there to keep them happy. Well it's gotten ridiculous, Is there any place you can suggest, help with a move over? I looked into it before and it seemed like a nightmare to do, but paying any amount of money to HostDepartment is even worse.
I recommend Cartika if you are looking at H-Sphere based on my experience, but I had posted several others in the thread above. The problem with H-Sphere is unless you have server admin/root access at your current host you will have to move/recreate the accounts manually. If your current H-Sphere host has HSphere Stats available to you in E.Manager->3rd Party Tools->CPDevel->Hsphere Stats, you can do a search using HSphere Stats and find all accounts complete with databases, email accounts, domains etcetera including usernames/passwords. If you then open your account at the new host and recreate your plans and accounts, emails, and databases you will be ready to move the content.
You can use the "archive" function in File Manager to create a gzipped tar file of domains/folders (leaving them in the account) on each old account by clicking the "folder" icon to the left of each domain/folder. You can then go to your new host->new account end-user account-> File manager and use WGET to pull these gzipped tar files into the account and then uncompress by selecting the file. This is very quick.
Make dumps using phpMyAdmin on the old accounts of all MySQL databases and then import via phpMyAdmin on the new accounts.
Now the morons have "OK" on their network status page. However my sites are still down, so I phone. "Yes we have resolved the problem, but we are running scripts to add the domains back to the name server, so it should be an hour or two." Five days now to bring the problematic nameserver back to life. What a Joke.
They don't even time stamp there problems on their network status page, or leave a history of their network problems there.
Another good reason to keep backups of your data! It might be worth getting a VPS as you have enough domains to justify the extra cost. Perhaps outsource the DNS service or just run a DNS server on your VPS.